Joe was absolutely amazing, he explained everything so we understood and were happy every step of the way, he never pressured us into anything we were free to make our own choice. even when we had a f... Ver mais
Localização
Alterar localizaçãoWhistler Drive, Glasshoughton, WF10 5HX Castleford, West Yorkshire, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Matt Shaw provided us with a great experience when purchasing the new car. Provided us with all the information and explained it in a clear and easy manner to follow. Never felt like we were being pu... Ver mais
I bought my previous car from Motorpoint Castleford, and decided to return to them when I wanted an upgrade. I cannot fault their service, the online team sorted out everything out initially, a... Ver mais
Being welcomed as we entered the site. We looked around at the huge selection of cars and felt extremely comfortable and relaxed (no pushy salespeople hovering and following us around). Once we had s... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
We’re here to make car buying easy and hassle-free. We offer award-winning customer service before and after you buy. Whatever you need, we’re here to help. We only sell nearly new cars - choose from 1,000s of cars, all of which come with warranty so peace of mind comes as standard. We have something to suit every budget and with our price promise you can be assured that nobody beats us on price. That’s a promise.
Sell us your car
Escrito pela empresa
- 99% of final valuations are paid on average
- Visit our website to get a free valuation for your car
10.9% APR on all cars
Browse thousands of quality cars today.
Now is a great time to upgrade your car, with our new 10.9% APR. We're here to make your car buying journey easier - all our cars come with a warranty for added peace of mind, plus we're never beaten on price, so you can buy with the confidence that you're getting the best price.
Informações de contacto
Whistler Drive, Glasshoughton, WF10 5HX, Castleford, West Yorkshire, Reino Unido
- 01977 712881
Over 1000 new cars every week
4,6
Excelente
883 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da Motorpoint - Castleford
Hi Alan,
Thank you for taking the time to leave us a 5* review! I'm glad to hear that you received great service from our team and would be happy to pass your comments onto everyone involved.
Thank you again for choosing to purchase your vehicle from Motorpoint, we hope to see you back in store soon!
Kind Regards,
Kayley Ainsworth
Customer Service Manager
To say I am dismayed would be an understatement
Very welcoming staff throughout (including the online representative, Nicholas), a dealership with a vast range of vehicles to sell or finance, refreshments to offer to customers and test drives arranged within minutes. Quality of the vehicle that I viewed? Shocking.
I viewed a white Seat Ibiza which when speaking to the representative, Motorpoint was proud to sell. Questionable within itself.
When walking around the car, I noticed that the wing mirror had hairline scratches on the edge (I can live with that), after further inspection, there were 4 instances of shabby paint work to patch up minor damage - with a shade of white that may as well have been black. When questioning it, the response I got was “it’s the same colour”?! As if.
I was kindly given the keys to enter the car and have a look at the interior before my appointment. Only to find 4 holes in the seats - only 2 of them can be seen on the images on the advert online (the other 2 have either been edited out, or have occurred during cleaning and preparing). Needless to say - false advertising and misleading customers to come and witness such a scam.
Going through the car some more, giving Motorpoint the benefit of the doubt as the damage and ludicrous repainting may have occurred from a previous owner. I check the insides of all the doors to be greeted by melted chocolate and sweets. Needless to say, this is down to Motorpoint themselves.
More? I oblige. The drivers window had scratches from left to right at the top. I would love to say that this was minor - but it was across the entire length of the window, about 5cm from the top downwards.
For the price that was asked for, needless to say I was not paying. When asking for a reduction of the price, the representative scoffed and said that the paint work was fine, that’s how the car is being sold - and the “car meets our standards”… excuse me?! I washed my hands after looking through the interior of the car that they tried to rip me off with - meets their standards? I don’t think.
Going to the use of blatantly photoshopped images/awful CGI for the exterior of your cars - whilst you’re taking pictures of the interior… the camera will also work for the exterior; which funnily enough - can be submitted for online adverts and would save someone from using Photoshop. You never know, it might also save someone a travel when they see the botched paint jobs that I’ve witnessed today and truly reflect the condition of the cars that are being sold.
Needless to say, this was a wasted trip from the north east of England, but at least I found a (national) dealership that I wouldn’t waste the time of day with again.
13 de abril de 2026
Opinião espontânea
Resposta da Motorpoint - Castleford
Hi Jamie,
Thank you for taking the time to leave us your feedback.
Firstly, please allow me the opportunity to apologies that the vehicle you came to view did not meet our usual high standards. We pride ourselves on both our service and quality and I’m very disappointed to learn that we have let you down on this occasion.
I understand that our Sales Manager, Craig, has been in contact with your uncle in regards to this matter and has confirmed that we have taken the appropriate steps to resolve your concerns. Should you wish to proceed with the purchase, please do not hesitate to contact us for further support.
I would also like to re-assure you that our intentions were never to deceive you on the condition of the vehicle. Our images are not edited to improve or remove blemishes, and our aim is always to be as transparent and honest as possible with our customers.
Please once again accept our sincere apologies for any disappointment caused. If you would like to discuss your concerns further, or have any additional feedback you wish to share, please do not hesitate to contact us. We hope to see you back in store in the future.
Kind Regards,
Kayley Ainsworth
Customer Service Manager
They all tried to make the deal work
They all tried to make the deal work, and kept me up-to-date with what was happening, the staff were friendly helpful. I think if I was offered a drink it would have been better hence the 4 stars.
5 de abril de 2026
Resposta da Motorpoint - Castleford
Hi Ian,
Thank you for taking time time to leave us a review! I'm glad to hear that you found our team helpful and will be sure to pass your comments on to everyone involved.
Unfortunately our coffee machine is currently out of order, however for future reference you are always welcome to help yourself to drinks from our fridge!
Thank you again for your purchase, we hope to see you back in store soon!
Kind Regards,
Kayley Ainsworth
Customer Service Manager
My new car …
From identifying a car to purchase the whole process was handled professionally and promptly. All the staff I dealt with were really helpful and went as far as they could to make the whole car buying experience as relaxed and stress free as possible.
10 de abril de 2026
Resposta da Motorpoint - Castleford
Hi Paul,
Thank you for taking the time to leave us such lovely feedback! I'm thrilled to see that you had a great experience in store and enjoyed your time with our friendly team!
Thank you again for your business, we hope to see you back in store soon.
Kind Regards,
Kayley Ainsworth
Customer Service Manager
Great sales staff
Great sales staff who answered all my questions. Plenty of test drive time. No hard selling.
22 de março de 2026
Resposta da Motorpoint - Castleford
Hi Luke,
Thank you for taking the time to leave us a 5* review! I'm glad to hear that you had a positive experience with our Castleford team and will be sure to pass your lovely comments on to everyone involved.
Thank you again for your purchase, we hope to see you back in store soon.
Kind Regards,
Kayley Ainsworth
Customer Service Manager
Great customer service
Great customer service, no pressure from salesman Joe, who was very friendly, professional and knowledgeable.
6 de abril de 2026
Resposta da Motorpoint - Castleford
Hi Lara,
Thank you for taking the time to leave us a 5* review! I'm glad to hear that you found Joe Friendly and professional and would be happy to pass your lovely comments on.
Thank you for your business, we hope to see you back in store soon!
Kind Regards,
Kayley Ainsworth
Customer Service Manager
Mat Shaw was very helpful and pleasant
Mat Shaw was very helpful and pleasant.
All went well with the transactions and would definitely recommend!
1 de abril de 2026
Resposta da Motorpoint - Castleford
Hi Anne Marie,
Thank you for taking the time to leave us a review. I'm glad to hear that you had such a great experience with Matt and that he was able to make the experience as enjoyable as possible for you.
Thank you again for your business, we hope to see you back in store soon.
Kind Regards,
Kayley Ainsworth
Customer Service Manager
We recently purchased a nearly new car…
We recently purchased a nearly new car from motorpoint, fantastic price and excellent customer service and we love the car. All of the staff we dealt with were polite, friendly and not at all pushy. In Burnley Ashton had lots of advice around hybrids and the pros and cons etc, unfortunately they sold out of the car we liked and we ended up at Castleford where Charlotte dealt with us, she was professional whilst also friendly and made us feel relaxed, absolutely no pressure at any point which we have felt when visiting some car dealerships. Communication has been great and we enjoyed our motorpoint experience (3rd car from here now). Thank you!
2 de abril de 2026
Resposta da Motorpoint - Castleford
Hi Peter,
Thank you for taking the time to leave us such lovely feedback! I'm thrilled to hear that you had such a great experience with both our Burnley and Castleford teams and will be sure to pass your feedback on.
Thank you for your purchase, we hope to see you back in store soon.
Kind Regards,
Kayley Ainsworth
Customer Service Manager
I was very impressed with the quality…
I was very impressed with the quality of service that you provided to me
Your products guys are second to none 👏🏻❤️
Keepup the best standard of service
Staff is very professional and friendly
The prices are reasonable and worthy of the products
I am very happy and impressed
So far in a week time i have referred two of my friends
4 de abril de 2026
Resposta da Motorpoint - Castleford
Hi Gloria,
Thank you for taking the time to leave us such fantastic feedback! I'm glad to hear that you had a positive experience in store and that our team looked after you so well.
Thank you again for your business, we hope to see you back in store soon!
Kind Regards,
Kayley Ainsworth
Customer Service Manager
Salesman good no pressure felt…
Salesman good no pressure felt comfortable throughout
3 de abril de 2026
Resposta da Motorpoint - Castleford
Good Afternoon,
Thank you for taking the time to leave us your feedback! I'm glad to hear that you had a positive experience with us in store and enjoyed our hassle free car buying environment.
Thank you again for your business, we hope to see you back in store soon.
Kind Regards,
Kayley Ainsworth
Customer Service Manager
Resposta da Motorpoint - Castleford
Hi Deborah,
Thank you for taking the time to leave us such lovely feedback! I'm glad to hear that you had a positive experience in store and enjoyed our hassle free car buying environment.
Thank you for your business, we hope to see you back in store soon.
Kind Regards,
Kayley Ainsworth
Customer Service Manager
Helpful friendly staff
Helpful friendly staff, no pressure left to browse made me feel at ease
26 de março de 2026
Resposta da Motorpoint - Castleford
Hi Kirsty,
We really appreciate you taking the time to leave us your feedback! I'm glad to hear that you enjoyed our hassle free car buying experience and will be sure to pass your comments on to our lovely team.
Thank you for your purchase, we hope to see you back in store soon!
Kind Regards,
Kayley Ainsworth
Customer Service Manager
Stress free car purchase
I do not like buying cars. Taking the old one in to get it valued. Arranging the finance, insurance and tax.
But this time I felt as though all the stress was taken out of it.
From ordering the vehicle to the pick up, I never needed to stress myself.
Thanks team!
28 de março de 2026
Resposta da Motorpoint - Castleford
Good Evening,
Thank you for taking the time to leave us a review. I'm glad to hear that you enjoyed your car buying experience with us and that we were able to make the process as easy as possible.
Thank you for your purchase, we hope to see you back in store soon.
Kind Regards,
Kayley Ainsworth
Customer Service Manager
Resposta da Motorpoint - Castleford
Hi Roger,
Thank you for taking the time to leave us your feedback! I'm glad to hear that you had a great experience in store and found our team friendly and polite.
Thank you again for your business, we hope to see you back in store soon!
Kind Regards,
Kayley Ainsworth
Customer Service Manager
This was my first visit looking for my…
This was my first visit looking for my first car,I felt very happy n comfortable with the service Nathan looked after us n found us the perfect car x
25 de março de 2026
Resposta da Motorpoint - Castleford
Hi Caroline,
Thank you for taking the time to leave us your feedback! I'm glad to hear that you had a positive experience with Nathan and that he was able to make your car buying experience enjoyable.
Thank you again for your business, we hope to see you back in store soon!
Kind Regards,
Kayley Ainsworth
Customer Service Manager
Great service from Dan.
I had issues with the dvla regarding my trade in, but Dan was brilliant and so patient and helpful.
28 de março de 2026
Resposta da Motorpoint - Castleford
Hi Neil,
Thank you for taking the time to leave us your feedback! I'm sorry to hear that you experienced an issue with your part exchange V5, however I'm happy that Dan was able to support you with this.
Thank you again for your business, we hope to see you back in store soon!
Kind Regards,
Kayley Ainsworth
Customer Service Manager
The staff were very good easy to talk…
The staff were very good easy to talk to and friendly
23 de março de 2026
Resposta da Motorpoint - Castleford
Hi Michael,
Thank you for taking the time to leave us your feedback! I'm happy to hear that you found our team friendly and will be sure to pass your comments on to everyone involved. If you have any additional feedback on how we can improve, please do not hesitate to contact us.
Thank you again for your business, we hope to see you back in store soon!
Kind Regards,
Kayley Ainsworth
Customer Service Manager
Polite and helpful
Polite and helpful, offered a drink on arrival and made use at ease. Welcomed to come back for any further help. We bought our car we traded in from the company very happy with both purchases.
26 de março de 2026
Resposta da Motorpoint - Castleford
Hi Lawrence,
Thank you for taking the time to leave us your feedback! I'm happy to hear that you had a great experience in store and will be sure to pass your comments on to everyone involved. If you have any additional feedback on how we can improve, please do not hesitate to contact us.
Thank you again for your business, we hope to see you back in store soon!
Kind Regards,
Kayley Ainsworth
Customer Service Manager
Niall Cator is a superstar
Niall Cator is a superstar. Never once felt pressured into purchasing my car. Smooth and easy transaction from start to finish. This lad is a credit to Motorpoint. The car is great too!!
27 de março de 2026
Resposta da Motorpoint - Castleford
Hi Lisa,
Thank you for taking the time to leave us such lovely feedback! I'm thrilled to hear that you had a great experience with Niall and will be sure to pass your feedback on to him.
Thank you for purchase, we hope to see you back in store soon!
Kind Regards,
Kayley Ainsworth
Customer Service Manager
Excellent Castleford
This is the 3rd car I have bought from Motorpoint in Castleford. The customer service I have received from all the staff is outstanding. This time Matt, Nathan,Kayley and of course the lovely Wendy have all made the buying experience easy.
27 de março de 2026
Opinião espontânea
Resposta da Motorpoint - Castleford
Ni Nicola,
Thank you for taking the time to leave us such lovely feedback! We really appreciate your patience and understanding whilst we supported you with your concerns.
Thank you again for your continued support and business, we hope to see you back in store when the time is right for your next vehicle.
Kind Regards,
Kayley Ainsworth
Customer Service Manager
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.