Motorpoint - Derby Opiniões 

The customer service and been made to feel welcome was really nice

Easy to buy, good price

There were car mats in the boot when I came to view and collect the car, but I had to leave the car for one more day due to needing more paperwork, and when I collected it the next day, the car mats had been taken out. Then the staff refused to let me have the car mats back and acted as if there were no mats in the car in the first place. Just did not think it was professional to allow a customer to see there were mats in the car the first day of viewing and then take them out when we came to collect the car the following day. If I had the paperwork, I would have had the mats. Although the other service was good, this is what let the service down. If I had received the mats, the rating would have been higher.

Pick up my new to me car on 12/02/2026. And on Friday we drove to south Wales and back today checked the oil levels and it was just about showing on dip stick this car should have been serviced before I collected it as I told motorpoint the engine could of seized up. It cost me £60 pounds for my friend to change the oil and filter. Call motorpoint to say I was not happy sending a car out in a dangerous condition so called them and said can we have a invoice for the parts but no apology I think I was being good not going mad at them for sending a dangerous car out so will I use motorpoint again no so if you buy a car off them check the oil.

Fantastic Experience. Maia was brilliant. Not pushy just helpful and understanding. Went that extra mile to help us get our car. Will be using again when we change our car.

Friendly staff that help you to navigate the modern computer problems of Tax, Insurance etc. No pressure sales just a very pleasant experience. I would highly recommend giving them a visit.

Outstanding service from the start!

My first experience of a car supermarket and we really impressed

Very helpful & friendly staff particularly Corey. Nothing was too much trouble for him. I would recommend motorpoint. When we picked up the car that we had chosen it was pristine and polished. Cheers from May.

Nobody pushing for a sale.
Very helpful when we were ready for assistance.
Friendly staff.

A great experience from start to finish, sales chap Alex was great, would deffo recommend

Thank you

We were welcomed on arrival then allowed to wander around to find any interesting cars without any sales pressure. We were given the keys to look around our selected car then had a 20 min test drive after signing insurance papers. The purchase process was very relaxed. Warranty extension and extras were offered, but no pressure to buy them. We collected the car on the next day. We enjoyed the whole process and recommend Motorpoint as a great place to buy a car.

I would recommend their Derby branch. On arrival greeted with a warm smile. Ash was our sales representative. No hard sell he knew about cars which makes a difference. We didn’t end up buying a car from them but would have no problem in using them in the future.

Staff were very helpful and friendly

Will use again

Great service, with top quality vehicles ,at hard to beat prices., plus very fair trade in allowances.

The sales man on Saturday, Leon, was very helpful and polite and was able to answer all of my questions. I would recommend Motorpoint Derby to anyone.

I've used Motorpoint on three separate occasions.
There is a good selection of cars, they are reputable, and the staff are very friendly, informative, with no hard sell.
An overall first class service and I would have no hesitation in using them again in the future.

I brought a car from motorpoint and After a week I realised I'd made a mistake as I didn't like it. Corey and Russ was brilliant in helping me exchange it, it was very easy and straightforward and I picked my new car up the same day. I'm so happy with my new car and can't recommend Corey enough, we found him really helpful and never felt pressurised and went out his way to help us.

Staff aren’t interested. Typical ‘sales’ people. Rest of the staff are ignorant. We stood waiting at reception for a long time - nobody came over to see us.
Then when we were leaving all staff gathered round a table chatting, no goodbye, thank you or anything!
Considering we bought two cars on the same day, very disappointed with the service.
No proper handover of the vehicle. Just given the keys and had to fend for ourselves.
Inexperienced staff doing the handover. Requires a lot more training.