The whole experience of buying a new car was so easy at Motorpoint. The salesman (Owain) at Motorpoint was very welcoming yet professional, he gave us the keys and left us to look over the car with n... Ver mais
A empresa respondeu
Localização
Alterar localizaçãoQueensway Meadow Industrial Estate, NP19 4SS Newport, Gwent, GB
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A fab stress free experience all helped by a fantastic salesman called Marc he went above and beyond my expectation in getting the the right finance deal for me to suit my pocket. Big shout out to Ma... Ver mais
The whole experience was brilliant! I visited the Newport Motorpoint on a Saturday morning with a view to trading in my car for an electric vehicle. I was greeted by Michael who, at my request, s... Ver mais
A empresa respondeu
They are very customer focused when selling cars but after care and customer care are poor, once you have the money for the car everything else is irrelevant. I have sent emails stating that the new c... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
We’re here to make car buying easy and hassle-free. We offer award-winning customer service before and after you buy. Whatever you need, we’re here to help. We only sell nearly new cars - choose from 1,000s of cars, all of which come with warranty so peace of mind comes as standard. We have something to suit every budget and with our price promise you can be assured that nobody beats us on price. That’s a promise.
Sell us your car
Escrito pela empresa
- 99% of final valuations are paid on average
- Visit our website to get a free valuation for your car
10.9% APR on all cars
Browse thousands of quality cars today.
Now is a great time to upgrade your car, with our new 10.9% APR. We're here to make your car buying journey easier - all our cars come with a warranty for added peace of mind, plus we're never beaten on price, so you can buy with the confidence that you're getting the best price.
Informações de contacto
Queensway Meadow Industrial Estate, NP19 4SS, Newport, Gwent, Reino Unido
- 01633 739362
Over 1000 new cars every week
4,6
Excelente
2 mil opiniões
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Not done the car 4 times I've asked and…
Not done the car 4 times I've asked and phoned now car book in Monday also I found another car same as one I bought which was cheaper than your but again didn't get my car for same price and staff not every helpful as I'm disabled so needed help thanks
31 de julho de 2026
Resposta da Motorpoint - Newport
I am truly sorry to hear about the difficulties you've experienced with your recent car purchase and the service you received. It's concerning to learn that your car hasn't been ready as expected and that you felt unsupported, especially given your disability. I understand your frustration regarding the price difference you discovered on a similar vehicle. Please accept my apologies for any inconvenience or distress this has caused. Please could you provide us some more information regarding this: NewportCustomerCare@motorpoint.co.uk
Thank you
Motorpoint
Our whole perseption and service was…
Our whole perseption and service was exceptional. Owain our salrs representitive was professional and knowledgable. Great customer care.
2 de agosto de 2026
Resposta da Motorpoint - Newport
We're so pleased to hear that your experience was exceptional and that our sales representative Owain was professional and knowledgeable. Thank you for your kind words about our customer care!
Thank you
Motorpoint Newport
Rhys was very helpful
30 de julho de 2026
Resposta da Motorpoint - Newport
We are so pleased to hear that our team member provided you with such excellent assistance. Thank you for sharing your positive feedback with us.
Thank you
Motorpoint Newport
Range, Style & Specifications Top Selection
A great selection of cars in a range of specifications and sizes; everything you need in one place. No pushy or arrogant sales execs, just polite and willing to listen without trying to push cars on you that are not what you want or need!
A special shout out needs to go to Iwan Evans who was friendly, professional and totally customer focused 👍
31 de julho de 2026
Resposta da Motorpoint - Newport
We're delighted to hear you found a great selection of cars and appreciated our no-pressure approach. It's wonderful that our team was polite and customer-focused, making your experience a positive one!
Thank you
Motorpoint Newport
A no pressure, hassle free way to buy a car
A very relaxed way to buy a car. No pressure at all from any staff. It was, "there are the cars have a look ask for keys if there are any you wish to investigate further. Any questions come and find a member of staff". When we had decided on a car, the sales process was again hassle free. All staff had a smile and time to talk to us. Excellent customer service, I would highly recommend them.
25 de julho de 2026
Resposta da Motorpoint - Newport
We're delighted to hear you found the car buying process relaxed and hassle-free! It's wonderful that our team's approach and excellent customer service made such a positive impression. We truly appreciate your recommendation!
Thank you
Motorpoint Newport
Great sale advice and support
The salesperson - Jon at Newport branch, he was so helpful.
I love my new car and I had such a good price on my part exchange.
29 de julho de 2026
Resposta da Motorpoint - Newport
We are so pleased to hear you had such a positive experience with us and are loving your new car! Thank you for your kind words.
Thank you
Motorpoint Newport
After dealing with CarWow and Motorway…
After dealing with CarWow and Motorway and wasting my time with their "offers" that never come anywhere near what they say when the auction happens, I got a valuation for my wife's mint 2024 Mini Cooper Sport Premium exceeding the above's quotes by almost £2k.
So booked in for 11am on Sunday at NewPort, uploaded all the required finance docs, driving licence, V5C and utility bill. Turned up to a very smart and organised outfit. The young chap we dealt with (can't recall his name unfortunately) was fantastic. Car was checked over, tech's plugged it in, and when he came back he was wow, the condition is immaculate.
Fast forward 10 mins, and money lands in my wife's account (over and above the finance settlement) and the finance settled by them.
Highly highly recommended, best EVER sale experience bar none
2 de agosto de 2026
Opinião espontânea
Resposta da Motorpoint - Newport
We're absolutely thrilled to hear about your exceptional selling experience, especially after your previous frustrations with other platforms. It's wonderful that we could exceed your expectations with our valuation and provide such a smooth and efficient process. We're delighted that our team member made such a positive impression and that the sale was so quick and easy. Thank you for your high recommendation!
Thank you
Motorpoint Newport
Thank you
Motorpoint
Excellent car and service from Tyler.
27 de julho de 2026
Resposta da Motorpoint - Newport
We're delighted to hear you had such a positive experience with our vehicles and the service provided by our team member. Thank you for your kind words.
Thank you
Motorpoint Newport
Long wait as car wasn’t ready
Long wait as car wasn’t ready. Wasn’t valeted inside, mud on passenger seat and in drivers footwell. I suspect it had been valeted but was then taken to the workshop after the valet rather than the other way round. Constructive feedback for you I hope. Other than that very good service from the sales team. (Ewan) Newport. Cheers HW.
31 de julho de 2026
Resposta da Motorpoint - Newport
Thank you for your feedback. We sincerely apologise for the delay in getting your car ready and for the issues with the interior cleanliness. We appreciate you bringing this to our attention and are glad to hear the sales team provided good service!
Thank you
Motorpoint Newport
Jon was very helpful at Newport branch.
Jon was very helpful at Newport branch.
My only negative experience was trying to speak to the branch which took several attempts and waiting in the phone for over 20 minutes each time.
31 de julho de 2026
Resposta da Motorpoint - Newport
We're happy to hear Jon provided excellent service. We appreciate you bringing the phone wait times to our attention and will review our processes to improve accessibility.
Thank you
Motorpoint Newport
Chris Kettle guided me through the…
Chris Kettle guided me through the whole process of buying the vehicle from start to the purchase of the vehicle excellent service
25 de julho de 2026
Resposta da Motorpoint - Newport
We're so glad to hear that our team provided you with such excellent service throughout your vehicle purchase. We truly appreciate your kind words!
Thank you
Motorpoint Newport
Good service and helpful staff
Edwin did a great job in assisting me buy mine and his help with buying my daughter's cars. Helpful and good to deal with.
25 de julho de 2026
Resposta da Motorpoint - Newport
We're so pleased to hear that our colleague provided such great assistance with your car purchases. It's wonderful to know you found them helpful and easy to work with. Thank you for sharing your positive experience!
Thank you
Motorpoint Newport
Mike was very helpful
Mike was very helpful, friendly, & professional, and got everything done in a timely manner. I love my little car! Although, I do think some car mats would’ve been the icing on the cake - it’s the little touches. Thanks for sorting the sake of my car Mike!
28 de julho de 2026
Resposta da Motorpoint - Newport
We're so pleased to hear that our team member Mike was helpful, friendly, and professional, and that you love your car! We appreciate your feedback regarding the car mats; it's the little touches that make a difference.
Thank you
Motorpoint Newport
Straightforward !
A straightforward process from my arrival, to test drive and subsequent purchase.Didnt get hassled by staff and was provided with info and keys as and when I asked for them
27 de julho de 2026
Resposta da Motorpoint - Newport
We're so pleased to hear you found the process straightforward from arrival to test drive and purchase. It's great that you felt no pressure and received the information and keys as you needed them.
Thank you
Motorpoint Newport
Customer has to be happy.
great guy Tom Holland we dealt with, i hate cars but needed a new one, he was not pushy and you could tell making sure the customer was happy was the main thing, would buy from here again for sure, must mention the young lad Morgan as well, very helpful.
22 de julho de 2026
Resposta da Motorpoint - Newport
We're so pleased to hear you had such a positive experience with our team, especially since you dislike car shopping! It's wonderful to know that our colleagues made sure you were happy and weren't pushy. We appreciate your kind words and look forward to seeing you again.
Thank you
Motorpoint Newport
Great cars value and service
Very good selection of used cars and I. found exactly what I wanted. Great helpful staff and very quick service. Very happy with my new car can’t find fault.
27 de julho de 2026
Resposta da Motorpoint - Newport
We're so pleased you found a great selection of used cars and exactly what you were looking for. We're delighted our staff were helpful and provided quick service. We're glad you're very happy with your new car!
Thank you
Motorpoint Newport
Made the whole process easy
Made the whole process easy.
Talked through the best way to buy the car.
The staff were very helpful and knowledgeable.
22 de julho de 2026
Resposta da Motorpoint - Newport
We're so pleased to hear that our team made the car buying process easy for you. We appreciate your kind words about our helpful and knowledgeable staff!
Thank you
Motorpoint Newport
We had a long drive to Wales to collect…
We had a long drive to Wales to collect our new car, but it was well worth it We found Tom Holland your sales rep very helpful with the hand over and we are pleased with the vehicle we bought and it drove well on the way home
27 de julho de 2026
Resposta da Motorpoint - Newport
We're so pleased to hear that your journey to collect your new car was worthwhile and that you're happy with your purchase. It's wonderful to know that our sales representative Tom was very helpful during the handover. We're glad the drive home was smooth!
Thank you
Motorpoint Newport
DAMAGED VEHICLES
Sold a car that has headlight out of place ruining the cosmetics of the car but as its functional and cosmetic not mechanical motorpoint refused to fix it due to the car being 7 years old. Is this is the case dont sell 7 year old.
21 de julho de 2026
Resposta da Motorpoint - Newport
Thank you for taking the time to share your feedback. We're sorry to hear that you're disappointed with the outcome, particularly after bringing your concerns to our attention.
Following a thorough inspection, our preparation team confirmed that the headlight alignment is within the expected standard for a seven-year-old vehicle and that there are no concerns regarding water ingress, safety, or the operation of the headlight.
While we appreciate this isn't the resolution you were hoping for, we are satisfied that the vehicle meets the appropriate standard and, as a result, we are unable to carry out any work in relation to this matter.
Kind regards,
Motorpoint Newport
Motorpoint had a lot of chose of cars
Motorpoint had a lot of chose of cars, and the prices were good. We were allowed to walk around the cars at our leisure. The service was excellant, we will definitely go there again when we change our car .Ollie served us and explained everything about the finance.
26 de julho de 2026
Resposta da Motorpoint - Newport
We're delighted to hear you found a great selection of cars at good prices and enjoyed browsing at your leisure. It's wonderful that our service was excellent, and we look forward to welcoming you back for your next car!
Thank you
Motorpoint Newport
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