Motor Range Opiniões 4289

TrustScore: 4.5 em 5

4,4

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Ericka and Malissa on the front desk at Motor Range were brilliant while my car was in for brake repairs. From the moment I arrived, they were friendly, welcoming, and put me at ease. They kept me u... Ver mais

Classificada 5 em 5 estrelas

Fantastic experience by someone reluctant to buy from a sales lead company. I definitely wouldn’t have bought if the sales person was pushy or your typical car salesman stereotype. Our sales guy... Ver mais

Classificada 5 em 5 estrelas

Just had a repair job done at Motor Range Ashton. Meticulous care and attention shown by Kenny-Body Shop Manager and his staff. Totally professional throughout, Kenny did a magnificent job on repai... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

As we arrived we were greeted by Allan. He was fantastic and made the whole experience fun and easy. He found us exactly what we were looking for and couldn’t be more helpful. Nathan who sorted our... Ver mais

Informações sobre a empresa

  1. Concessionário auto

Escrito pela empresa

The Northwest's No. 1 for used cars with over 2000 cars available across two supersites in Liverpool & Manchester. Vehicles are HPI clear with guaranteed mileage & undergo a 120-point mechanical check. Expert buyers handpick the best quality cars, which are price checked daily. Low-rate finance, no deposit required, cash back & more for your part-exchange. Relaxed atmosphere with unbeatable customer service. Drive away today! Call our friendly contact team or live chat on our website - visit www.motorrange.co.uk. Find our Liverpool branch on Dunnings Bridge Road opposite Sefton Retail Park at the end of the M57/M58 motorways (Satnav L306YW). Visit our Manchester branch on Alexandria Drive, Lord Sheldon Way, off the M60, OL7 0QN. Open 7 days a week - Mon-Fri 9am-8pm, Sat 9am-6pm, Sun 10-6pm.


Informações de contacto

4,4

Excelente

TrustScore: 4.5 em 5

4 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 96% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

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Classificada 5 em 5 estrelas

Excellent service

Excellent service. Took longer than I wanted to wait but they wanted to make sure everything was perfect with the car before hand over. Shout out to Matt for going the extra mile and delivering the car to me at my place of work.

9 de março de 2026
Opinião espontânea
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Resposta da Motor Range

Hello Jason, thanks for sharing your feedback! Your kind comments will be passed on to your salesperson Matty. Happy Motoring!

Best wishes,
Laura Gilchrist
Customer Care

Classificada 5 em 5 estrelas

Nick B was the perfect salesman

Nick B was the perfect salesman. Made me feel at ease, answered any queries with confidence and a bad joke or ten. Thanks so much!

14 de março de 2026
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Resposta da Motor Range

Thank you Holly for taking the time to leave this great feedback!

Best wishes,
Laura Gilchrist
Customer Care

Classificada 5 em 5 estrelas

Mathew Tierney was very helpful and…

Mathew Tierney was very helpful and friendly helping me choose and buy a car.

14 de março de 2026
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Resposta da Motor Range

Hello Finn, thanks for the 5 star review! Wishing you many happy miles in your new car.

Best wishes,
Laura Gilchrist
Customer Care

Classificada 5 em 5 estrelas

Fantastic customer service from Mat at Motor Range

I was assisted by Mat Tierney in purchasing my new car at Motor Range. Mat was very helpful and friendly and spent a lot of time helping us find the right car. We drove away in our dream car thanks to Mat. I would recommend using Motor Range and a big thanks to Mat for his fantastic customer service and for making the experience stress free.

13 de março de 2026
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Resposta da Motor Range

Hello Lisa, thank you for taking the time to leave this great review! Wishing you many happy miles in your new car.

Best wishes,
Laura Gilchrist
Customer Care

Classificada 5 em 5 estrelas

Matthew Tierney was extemely helpful…

Matthew Tierney was extemely helpful and informative. Veey friendly and polite, to the point that we will be asking for him next year when we come looking for a car for our daughter.

13 de março de 2026
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Resposta da Motor Range

Hello Mrs Griffin, thank you for taking the time to leave this review! Wishing you many happy miles in your new car.

Best wishes,
Laura Gilchrist
Customer Care

Classificada 1 em 5 estrelas

Miss sold warranty and poor customer service

Purchased a 3 year old car in August 2025, since purchase I have had nothing but issues. I was sold a 12 month warranty at the time of purchase for £600, upon contacting Mortor range Ashton with the issues I was told I could take the car to any VAT registered garage. When the car could not be fixed I was told by the receptionist Chloe that I should have brought the car to Motor range to be fixed, this option was never given to me at the time! The car has had to go to Renault to have 3 separate electrical faults fixed. Renault informed me the car had a 5 year warranty and I did not have to spend a penny with them. Motor range therefore miss sold me a product and are now ignoring all emails regarding a refund for the miss sold warranty. Bought my previous car from the Ashton site back when it was the car people and never had any issues, the same can not be said for the service I have received from Motor range.

12 de agosto de 2025
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Resposta da Motor Range

Hello Joanne,

We’re very sorry to hear about your experience and apologise for the poor communication you received.

A refund for the warranty has now been processed. If you have not yet received it, please send me an email at laura.gilchrist@motorrange.co.uk and our team will be happy to chase this up with the warranty provider for you.

Your comments have also been passed on to our Senior Management team, who have been in touch to help rectify the situation and review what has happened. Customer feedback is extremely important to us, and we appreciate you taking the time to bring this to our attention.

Kind regards,
Laura Gilchrist
Customer Care

Classificada 5 em 5 estrelas

Absolute great company

Absolute great company, sorted out all my queries with ease and made sure I was happy leaving with my new car. Dan kept me up to date with everything and was very professional would definately recommend Dan and the company absolute 5 star thanks so much Dan

11 de março de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Sold us a “Unsafe to drive” car.

Was sold a car (EV MG) that was declared “unsafe” to drive by MG garage.

Where do I begin… 5 months of HELL!!

Decided get the newest car we’ve ever had as our 2 daughters and myself our disabled so just wanted something new for piece of mind, NOPE!! Complete opposite! Within first 24 hours we had to take it in to get the boot fixed as it just kept opening, motor range kept the car for nearly a week to fix it. Then could charge it so had to take it back we got told to just try different charging stations even though we had tried 10 (TEN) then got sent to MG garage to get that fixed, and was omit was fixed and it was not fixed. A then battle to get it paid for.
Then the driver door was broken, would open randomly, opened whilst driving down the motor way. Locked itself on me and I had to climb out the passenger door which was not easy as I am disabled.
The dash screen would work when it wanted too, would freeze a lot.
And then. If that wasn’t bad enough, the front bar had “severe wear and cracking” which sealed the car unsafe to drive, all within 4 months of having the car. We eventually went through the 2 month long battle of rejecting the car. A car we had to continue to pay for that was unsafe to drive. Eventually won the battle. Motor range eventually arranged to collect the car and the kept it for 8 days without us hearing anything from them, after multiple emails from ourselves. To which we got a reply of mileage deductions (which is fine) from our refund and also charge £250 for a bump on the front/passenger side, which was 100% not there when it was collected. So whilst the car was still legally ours, in their possession was damaged and we took the hit and the blame. Something we will be contacting small claims court over.

Overall we will not be returning to motor range in the future. And would advise everybody to avoid at all cost.

1 de fevereiro de 2026
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Resposta da Motor Range

Hello,

Thank you for taking the time to share your feedback. I’m very sorry to hear about your experience and the frustration this situation has clearly caused you and your family.

To clarify the timeline, the vehicle was purchased on 13/10/25 and shortly after collection you reported a concern with the charging. Our colleague Rob West authorised the vehicle to be taken to MG for a diagnostic inspection, and the issue identified at that time was covered under the MG manufacturer warranty.

During that inspection, MG also advised that the offside front lower arm required replacement. Although this was not related to the original concern, we agreed to cover the cost of the repair directly with MG (£373.15) in order to support you and resolve the matter as quickly as possible.

When the vehicle returned to MG for the work to be completed, they advised that two top mounts and bearings may also require replacement and quoted a further £800. At this point we advised that the vehicle would need to return to us for our own inspection, which is standard procedure so our technicians can properly assess the concern. An appointment was arranged and a loan vehicle was provided, however on the day the vehicle was brought in your husband attended and unfortunately declined the loan car and did not leave the vehicle with us for inspection.

Following this, your finance company contacted us regarding the case. At this stage an additional concern regarding the driver’s door was raised. Once the finance company agreed the vehicle should be inspected by us, we arranged collection of the car. During our inspection we did not find a fault with the door, although there was some wear present on the top mounts.

The vehicle has since been returned to site and the rejection was agreed, with the process handled in line with the finance company’s procedures.

Throughout the process we did aim to assist where possible, including authorising external diagnostics, covering repair costs and arranging collection when required.

We do appreciate that any vehicle issue can be stressful, particularly when you rely on your car day-to-day, and we are sorry that your experience has left you feeling disappointed.

Kind regards
Laura Gilchrist
Customer Care

Classificada 5 em 5 estrelas

We have just bought a MG from motor…

We have just bought a MG from motor range. Our sales rep was Mat Tierney, he was a really helpful and there to answer all our questions. From the start of the sale to picking up the car he was there to support us. Really recommend getting a car from here off Mat

10 de março de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Came in and Nick B was amazing a real…

Came in and Nick B was amazing a real credit to the company, from start to finish he was nothing but helpful and friendly couldn't do enough for us. Not your usual car sales man! Made the whole process feel relaxed, simple and quick. As I said a real credit to the company.

10 de março de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Fantastic, many thanks John Wilson.

We recently bought a Honda HR‑V from Motor Range and had an excellent experience. Our sales person, John Wilson, was fantastic end‑to‑end, professional, supportive, and genuinely looked after us throughout. Couldn’t recommend him or Motor Range more highly.

7 de março de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Down to earth people

Lee from motorrange is a top bloke. I didn't end up selling my car with them but they offered a very good price pre-inspection and were just generally very relaxed and supportive.

4 de março de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

First class experience

Had a fantastic experience upgrading my car today. Steven Watson the sales person was first class, open and transparent from the word go, no pressure and made the process really simple. I'd definitely return for future upgrades.

8 de março de 2026
Opinião espontânea

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