Ericka and Malissa on the front desk at Motor Range were brilliant while my car was in for brake repairs. From the moment I arrived, they were friendly, welcoming, and put me at ease. They kept me u... Ver mais
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Leia as opiniões dos outros
Fantastic experience by someone reluctant to buy from a sales lead company. I definitely wouldn’t have bought if the sales person was pushy or your typical car salesman stereotype. Our sales guy... Ver mais
Just had a repair job done at Motor Range Ashton. Meticulous care and attention shown by Kenny-Body Shop Manager and his staff. Totally professional throughout, Kenny did a magnificent job on repai... Ver mais
A empresa respondeu
As we arrived we were greeted by Allan. He was fantastic and made the whole experience fun and easy. He found us exactly what we were looking for and couldn’t be more helpful. Nathan who sorted our... Ver mais
Informações sobre a empresa
Escrito pela empresa
The Northwest's No. 1 for used cars with over 2000 cars available across two supersites in Liverpool & Manchester. Vehicles are HPI clear with guaranteed mileage & undergo a 120-point mechanical check. Expert buyers handpick the best quality cars, which are price checked daily. Low-rate finance, no deposit required, cash back & more for your part-exchange. Relaxed atmosphere with unbeatable customer service. Drive away today! Call our friendly contact team or live chat on our website - visit www.motorrange.co.uk. Find our Liverpool branch on Dunnings Bridge Road opposite Sefton Retail Park at the end of the M57/M58 motorways (Satnav L306YW). Visit our Manchester branch on Alexandria Drive, Lord Sheldon Way, off the M60, OL7 0QN. Open 7 days a week - Mon-Fri 9am-8pm, Sat 9am-6pm, Sun 10-6pm.
Informações de contacto
Dunnings Bridge Road, L30 6YW, Liverpool, Reino Unido
- 01515277010
- info@motorrange.co.uk
- motorrange.co.uk
4,4
Excelente
4 mil opiniões
Respondeu a 96% das suas opiniões negativas
Geralmente responde dentro de uma semana
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Friendly and helpful service from Nick B
22 de março de 2026
Opinião espontânea
Resposta da Motor Range
Thank you David for taking the time to leave this review!
Kind regards,
Laura Gilchrist
Customer Care
Amazing place to buy a car
Tommie who deal with us was very friendly and helpful. Nothing was to much. Explained everything in detail.
22 de março de 2026
Opinião espontânea
Resposta da Motor Range
Hello Lynette, thank you for the great review! Happy Motoring!
Kind regards,
Laura Gilchrist
Customer Care
Smooth and quick experience
Smooth and quick experience! Highly recommend
22 de março de 2026
Opinião espontânea
Resposta da Motor Range
Thank you Emma for the 5 star review!
Kind regards,
Laura Gilchrist
Customer Care
Thank you Dan!
I visited Dunnings Bridge Motor Range today, not planning to buy a car. We were met by Dan from Motor Range immediately. Dan was very knowledgeable, effective and supportive. Dan’s approach was guiding as opposed to pushing for a sale, which made me feel much more comfortable. I took a long time in weighing up which car was best for me which Dan was very patient with. Overall, great experience and I will be picking my new car up in the next few days! Thank you Dan!
21 de março de 2026
Opinião espontânea
Resposta da Motor Range
Thank you Lydia for the 5 star feedback! Your kind comments will be passed on to Dan in our Sales Team. Wishing you many happy miles in your new car.
Kind regards,
Laura Gilchrist
Customer Care
Despite returning the car, we are happy
We recently purchased a car from Motor Range and, unfortunately, the first vehicle we chose had multiple faults. However, I want to highlight how professional, understanding, and genuinely caring the team were in handling the situation.
They acted very swiftly to address the issues and kept communication clear and supportive throughout. Despite their efforts, we ultimately lost confidence in the vehicle and made the decision to return it. This process was handled efficiently and respectfully, which we really appreciated.
While the experience with the car itself was disappointing, the level of customer service we received was excellent. Because of this, we would not hesitate to return to Motor Range and look forward to finding another vehicle with them in the future. Everybody at motor range was extremely helpful.
18 de março de 2026
Opinião espontânea
Resposta da Motor Range
Hello Lisa, thank you so much for taking the time to leave this great feedback. It is extremely unfortunate that the car you originally found was not fit for purpose, and we thank you for your patience and understanding during the process.
We hope to welcome you back in the future.
Best wishes,
Laura Gilchrist
Customer Care
Great friendly service
Great friendly service, no extra hassle from staff or added pressure. Handles excellently.
21 de março de 2026
Opinião espontânea
Resposta da Motor Range
Hello David, thanks for the 5 star feedback! Happy Motoring!
Kind regards,
Laura Gilchrist
Customer Care
Purchase of vehicle
Quick efficient no hassle transaction. Excellent
Mat Tierney
20 de março de 2026
Opinião espontânea
Resposta da Motor Range
Thank you Stephen for the 5 stars! Happy Motoring!
Kind regards,
Laura Gilchrist
Customer Care
Want to thank Matty s for sorting out…
Want to thank Matty s in Liverpool motor range for sorting out our daughters new car, any minor issues along the way where sorted and he went above and beyond to have the car ready with balloons and her name on it for collection and made her surprise extra special :) thank you
20 de março de 2026
Opinião espontânea
Resposta da Motor Range
Hello Claire, thank you for the 5 star feedback! We hope Lexie is enjoying her new car! It was a pleasure to be apart of her special surprise!
Kind regards,
Laura Gilchrist
Customer Care
Nice staff and lots of car in the range
20 de março de 2026
Opinião espontânea
Resposta da Motor Range
Thank you Arinze for the 5 star review!
Kind regards,
Laura Gilchrist
Customer Care
Motor Range- Caitlin
Caitlin was fantastic throughout the whole process. She went above and beyond and would highly recommend. Will definitely be back in the future. Thank you so much.
19 de março de 2026
Opinião espontânea
Resposta da Motor Range
Hello Andy, thanks for the 5 star feedback. Happy Motoring!
Kind regards,
Laura Gilchrist
Customer Care
CAITLIN
caitlin was unreal with helping me choose my new car. so so helpful and so sooooo kind🩷🩷🩷🩷🩷pls buy a car off her 10/10 service xx thank you so much 🥰
19 de março de 2026
Opinião espontânea
Resposta da Motor Range
Thanks Kaz for the 5 stars! Wishing you many happy miles!
Kind regards,
Laura Gilchrist
Customer Care
Really good experience
Really good experience
Caitlin was amazing really looked after everything and couldn’t help enough
19 de março de 2026
Opinião espontânea
Resposta da Motor Range
Hello Aaron, thanks so much for leaving this great feedback!
Kind regards,
Laura Gilchrist
Customer Care
Resposta da Motor Range
Hi Danielle, thanks for the 5 star feedback!
Kind regards,
Laura Gilchrist
Customer Care
Very friendly staff but check repairs.
Very friendly staff and simple buying process. We found a nearly new, right car at a reasonable price.
However, a faulty door that wouldn't open was found on initial inspection. This is a safety issue and an MOT failure. The fault was still present on sale completion. Motor Range said we need to sort it ourselves as it was under Manufacturer's Warranty. This is not the responsibility of the customer.
One month and 9 days off the road later, it was fixed.
The lesson learnt was always inspect repairs before paying any balance.
12 de fevereiro de 2026
Opinião espontânea
Resposta da Motor Range
Hi Dave, thank you for your feedback.
I’m really sorry to hear about your experience, particularly the issue with the door and the inconvenience it caused you. This is certainly not the standard we aim to provide, and I understand your frustration.
I would be more than happy to liaise with our service centre further regarding this matter and review what happened. If you are still experiencing any issues, or if there’s anything further we can do to support you, please don’t hesitate to get in touch with me directly at laura.gilchrist@motorrange.co.uk with your vehicle registration and contact details.
Thank you again for bringing this to our attention, and I hope we can restore your confidence in us.
Kind regards,
Laura Gilchrist
Customer Care
Poor customer service sell you a car…
Poor customer service sell you a car and get you to buy extra warranty only for your car to be in and out of there garage and in no rush to complete the work so your without a car for weeks on end even if your warranty says you get a Curtesy car they say none available don’t buy a car from here
18 de março de 2026
Opinião espontânea
Resposta da Motor Range
Hello Ste, thank you for taking the time to leave your feedback.
I’m really sorry to hear that your experience didn’t meet expectations, particularly regarding the delays and the availability of a courtesy car. I completely understand how important it is to stay mobile, and I apologise for the inconvenience this caused.
Thank you as well for taking the time to speak with our Service Manager, Shirley, to discuss your review further. We really appreciate you giving us the opportunity to look into this with you.
We’re pleased we were able to replace the brake discs and pads free of charge as a gesture of goodwill, and I hope this went some way toward resolving the issue with your vehicle.
Your comments are genuinely appreciated and will help us continue to improve.
If there’s anything further we can assist you with, please don’t hesitate to get in touch.
Kind regards,
Laura Gilchrist
Customer Care
Absolutely shocking service
Absolutely shocking service
Quick to sell you a car but make it difficult to get in touch when there’s a problem. 3 months after purchasing the car nothing but problems. Not helpful in the slightest
17 de março de 2026
Opinião espontânea
Resposta da Motor Range
Hello Sophie,
We’re very sorry to hear about your experience and the frustration this has caused. We take concerns like this very seriously and would like to investigate further.
Please note that we sell high-quality used cars, the majority with full service history, and always aim to ensure our vehicles meet high standards.
However, the surname provided in your review does not match our vehicle sales records from August 2024. Could you please email your full details, including your vehicle registration, to me at laura.gilchrist@motorrange.co.uk
so we can look into this in more detail and respond appropriately?
Kind regards,
Laura Gilchrist
Customer Care
Rather poor and dismissive service
I went to Motor Range Manchester for my MOT. I came back at 5pm (latest they said it would be ready) and saw my car in a different parking spot, so it had clearly been finished but they had not called to tell me.
When I was given the paperwork, the guy I spoke to looked at it and told me everything was fine. When I looked at it back at my car, the report said it had failed. I went back in and questioned this and spoke to a salesman who was rather unhelpful and couldn't answer my questions about if I could get it booked in at the weekend to get the essentials fixed. He did call the person doing the MOTs that day, who said they'd left me a voicemail, which I had not received. It turned out they had misdialed my number, which they have since called to apologise for. I appreciated this and understand this things happen, but it did create a bit of a headache. I ended up going to Halfords to get it fixed and a re-MOT within the weekend.
I'm very unimpressed and now reluctant to go back here for anything frankly.
13 de março de 2026
Opinião espontânea
Resposta da Motor Range
Hello Hannah,
We’re very sorry to hear about your recent experience at Motor Range Manchester. We completely understand your frustration regarding the lack of communication about your MOT.
Our service advisor, Chloe, has personally spoken with you and offered her apologies. She believed she had called and left a voicemail, but unfortunately mis-dialled your number. We sincerely regret the confusion this caused and thank you for your understanding.
We did honour the CarShop MOT4Life programme for existing CarShop customers, so your MOT was free of charge. While it is unfortunate that your vehicle failed on general wear and tear, we understand how the conflicting information and lack of clarity added to your frustration.
Your feedback is important, and we’re reviewing our processes to ensure communication is clearer in the future. We hope you might consider giving us another opportunity to provide the high level of service we strive for.
Thank you for bringing this to our attention.
Kind regards,
Laura Gilchrist
Customer Care
Brilliant service went there in the…
Brilliant service went there in the morning drove home in new car dock that's to all staff ar moter range can't thank you enough 10 out 10
Big thank you to Alex's and nav for everything
15 de março de 2026
Opinião espontânea
Resposta da Motor Range
Hello Shaun, thanks for the 5 stars! Wishing you many happy miles in your new car!
Best wishes,
Laura Gilchrist
Customer Care
Matt Tierney was a pleasure to meet and…
Matt Tierney was a pleasure to meet and to do a deal with, knowledgable and had time for any questions! Would
Highly recommend
14 de março de 2026
Opinião espontânea
Resposta da Motor Range
Hi Joe, thanks for the 5 stars! Your kind comments will be passed on to your sales advisor Matt. Happy Motoring!
Best wishes,
Laura Gilchrist
Customer Care
Fast efficient service ,Olly Hyde was…
Fast efficient service ,Olly Hyde was amazing, big heads up
14 de março de 2026
Opinião espontânea
Resposta da Motor Range
Hello Darren, thanks for the 5 star review! Happy Motoring!
Best wishes,
Laura Gilchrist
Customer Care
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