Ericka and Malissa on the front desk at Motor Range were brilliant while my car was in for brake repairs. From the moment I arrived, they were friendly, welcoming, and put me at ease. They kept me u... Ver mais
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Leia as opiniões dos outros
Fantastic experience by someone reluctant to buy from a sales lead company. I definitely wouldn’t have bought if the sales person was pushy or your typical car salesman stereotype. Our sales guy... Ver mais
Just had a repair job done at Motor Range Ashton. Meticulous care and attention shown by Kenny-Body Shop Manager and his staff. Totally professional throughout, Kenny did a magnificent job on repai... Ver mais
A empresa respondeu
My son bough ought a hybrid car looked like a good deal but did not get charging cable, handbook or locking wheel nut was told dont need any of these as car ran on petrol! Eventually got cable but c... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
The Northwest's No. 1 for used cars with over 2000 cars available across two supersites in Liverpool & Manchester. Vehicles are HPI clear with guaranteed mileage & undergo a 120-point mechanical check. Expert buyers handpick the best quality cars, which are price checked daily. Low-rate finance, no deposit required, cash back & more for your part-exchange. Relaxed atmosphere with unbeatable customer service. Drive away today! Call our friendly contact team or live chat on our website - visit www.motorrange.co.uk. Find our Liverpool branch on Dunnings Bridge Road opposite Sefton Retail Park at the end of the M57/M58 motorways (Satnav L306YW). Visit our Manchester branch on Alexandria Drive, Lord Sheldon Way, off the M60, OL7 0QN. Open 7 days a week - Mon-Fri 9am-8pm, Sat 9am-6pm, Sun 10-6pm.
Informações de contacto
Dunnings Bridge Road, L30 6YW, Liverpool, Reino Unido
- 01515277010
- info@motorrange.co.uk
- motorrange.co.uk
4,4
Excelente
4 mil opiniões
Respondeu a 96% das suas opiniões negativas
Geralmente responde dentro de uma semana
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staff are great really supportive and…
staff are great really supportive and couldn’t be happier to help, nice place dog friendly so simple and easy
28 de fevereiro de 2026
Opinião espontânea
Resposta da Motor Range
Hello Lexus, thank you for taking the time to leave this great review. Wishing you many happy miles in your new car!
Best wishes,
Laura Gilchrist
Customer Care
Nick B was absolutely amazing with…
Nick B was absolutely amazing with helping me find my new car, explained everything, was really helpful , would reccomend Nick to anyone coming to motor range.
28 de fevereiro de 2026
Opinião espontânea
Resposta da Motor Range
Hello Abbie, thanks so much for the 5 star feedback! Happy Motoring!
Best wishes,
Laura Gilchrist
Customer Care
Nick was great to deal with made me…
Nick was great to deal with made me feel comfortable and at ease answered any questions I had and was very helpful
28 de fevereiro de 2026
Opinião espontânea
Resposta da Motor Range
Thank you Sam for the lovely review. Wishing you many happy miles!
Best wishes,
Laura Gilchrist
Customer Care
Caitlin was
Caitlin was so friendly and welcoming, listened to exactly what I wanted in a car. Got the new car ready a day ahead of us coming to pick it up.
28 de fevereiro de 2026
Opinião espontânea
DO NOT PUT THE £99 DEPOSIT ON A CAR…
DO NOT PUT THE £99 DEPOSIT ON A CAR .THE CAR HAD SO MANY RECALLS FROM THE MANUFACTURER IT WAS LIKE A SHOPPING LIST .CANCELLED THE VIEWING STILL WAITING FOR THE REFUND TWO WEEKS LATER AND THE SALES TEAM HANG ON CALLS.
MAYBE RENAME AS THE DEADLY RANGE.
11 de fevereiro de 2026
Opinião espontânea
Resposta da Motor Range
Hi
Thank you for your review. I’m sorry to read you are frustrated - that’s not the experience we want anyone to have.
Just to clarify, a manufacturer recall is something issued directly by the vehicle manufacturer. Recalls can be announced at any time during a vehicle’s life and are usually precautionary. They are carried out free of charge by an authorised repairer.
As part of our vehicle preparation process, we check for any outstanding manufacturer recalls and ensure these are completed before a vehicle is handed over to its new owner. Safety is our priority, and no vehicle would leave us without any applicable recall work addressed.
Regarding the £99 reservation fee - this is an optional payment that allows customers to temporarily take a vehicle off sale until they are able to view it. The fee is fully refundable if you decide not to proceed. Please could you email your full name, the details of the vehicle you reserved, and when the reservation was made to nick.flinn@motorrange.co.uk, and I will ensure this is looked into and the refund arranged as quickly as possible.
Best regards
Nick Flinn
Customer Care
Very helpful
Very helpful, friendly, professional. Caitlin was so good. Nothing was too much trouble for her.
27 de fevereiro de 2026
Opinião espontânea
Resposta da Motor Range
Hello, thank you for taking the time to leave this great feedback! Wishing you many happy miles in your new car.
Best wishes,
Laura Gilchrist
Customer Care
Outstanding Recall Peugeot 3008
Having got the car home and going out a couple of days later, a warning light came on. It was auto headlamp adjustment. Started researching, and found, the car had been sold to me, with an outstanding recall. According to trading standards, it is against the law. Rang Motor Range, was told by them, it isn't illegal. The was a Peugeot 3008, 68 plate, 30,000. Rang Peugeot to find what the recall was for, timing chain. Peugeot couldn't get me booked in until 10th April. I took the vehicle back to Motor Range under the 30 day no quibble guarantee. The sales guy said, he didn't know the car had an outstanding recall. I was very dissappinted, to say the least.
23 de fevereiro de 2026
Opinião espontânea
Resposta da Motor Range
Hello Stephanie,
We’re very sorry to hear about your disappointment and apologise for the frustration this situation has caused. Please be assured that we have been liaising with our service centre and the Peugeot manufacturer regarding this issue and that the vehicle rejection has now been completed.
We hope you are enjoying the new car you drove away and appreciate you taking the time to share your feedback.
Kind regards,
Laura Gilchrist
Customer Care
Excellent service and great communication
Excellent service and constant communication to keep me upto date of what was happening.
26 de fevereiro de 2026
Opinião espontânea
Resposta da Motor Range
Thank you Ryan for the 5 stars! Wishing you many happy miles in your new car!
Best wishes,
Laura Gilchrist
Customer Care
Best experience!
We’re so happy with our experience in Motor range. Everyone was so welcoming and friendly! Jason was our salesman and he absolutely went above and beyond for us. Jason made us feel so comfortable and at ease through the whole process! Would 100% recommend motor range and Jason to anyone!
Christie & Caitlyn.
26 de fevereiro de 2026
Opinião espontânea
Resposta da Motor Range
Hello Christie & Caitlyn, thanks for the 5 star review! Your kind feedback will be passed on to your salesperson Jason. Wishing you many happy miles in your new car!
Best wishes,
Laura Gilchrist
Customer Care
Amazing experience from the start
Amazing experience from the start for my partner's first car, Thomas M is a good character and made our visits pleasant.
Professional but knows how to have banter and a laugh.
Highly recommend getting your first car here and I know I will be getting my 3rd car here.
26 de fevereiro de 2026
Opinião espontânea
Resposta da Motor Range
Thank you Connor for taking the time to leave this 5 star feedback. Happy Motoring!
Best wishes,
Laura Gilchrist
Customer Care
If carlsberg did car sales.
Dealt with Matthew Soweby, very friendly efficient & knowledgeable, no high pressure sales and overall excellent service.
25 de fevereiro de 2026
Opinião espontânea
Resposta da Motor Range
Thank you Joan for the great review! Your kind comments will be passed on to Matthew. Happy Motoring!
Best wishes,
Laura Gilchrist
Customer Care
Ollie and Matthew had brilliant…
Ollie and Matthew had brilliant customer service would highly recommend made experience easy and straightforward
25 de fevereiro de 2026
Opinião espontânea
Resposta da Motor Range
Thank you Alex for taking the time to leave this great review! Your kind comments will be passed on to the team at our Liverpool branch. Happy Motoring!
Best wishes,
Laura Gilchrist
Customer Care
Absolutely pathetic experience with…
Absolutely pathetic experience with this place. I got a new car which when I viewed had some minor damage, I was promised this was fixed but as the car got delivered to me at 9pm after a 12 hour shift I didn’t think to check this as I’d been promised it was repaired by the sales person. Next day I seen it was still broken, rang them straight away and had to jump through hoops, it took me 2 weeks to actually get someone to acknowledge the car needed fixing. To top it off they kindly gave me the key to a completely different car sat on the forecourt aswell. I’ve waited near 2 months to get it booked in for repair, was told it’ll be a 1 hour job and I can wait, I’ve driven 1 hour after a 12 hour night shift to be told it’ll be 5 hours, I explained I can’t just walk home and I’m after a night shift and was met with “you can wait or rearrange”. Given the fact it was a 1 hour drive I didn’t fancy wasting any more fuel and didn’t want to spend anymore time in here. They also paid the settlement figure of my old car late meaning I was paying for 2 cars for a month. I will never be shopping with this place again, I’d rather just get the bus everywhere…..
25 de fevereiro de 2026
Opinião espontânea
Resposta da Motor Range
Hello Kane,
We’re truly sorry to hear about your experience and apologise for the frustration and inconvenience this has caused you. This is not the standard of service we strive to deliver.
We understand how disappointing it must feel to have been let down, and we take your feedback very seriously.
Thank you for bringing this to our attention.
Best wishes,
Laura Gilchrist
Customer Care
Caitlyn was brilliant fantastic service…
Caitlyn was brilliant fantastic service month ago
Fast, easy and so friendly! Will 100% be back with any other issues. Thank u guys!
24 de fevereiro de 2026
Opinião espontânea
Resposta da Motor Range
Thank you Farkhan for taking the time to leave this 5 star feedback! Wishing you many happy miles in your new car.
Best wishes,
Laura Gilchrist
Customer Care
WOW Caitlin was absolutely amazing
WOW Caitlin was absolutely amazing. She really looked after us explained everything and went out of her way to accommodate our concerns and sorted them out Top top girl.
Definitely would go back again.AAA+++++++
24 de fevereiro de 2026
Opinião espontânea
Resposta da Motor Range
Hello, thank you for the 5 star review! Your kind comments will be passed on to your sales advisor Caitlin. We look forward to welcoming you back to Motor Range in the future!
Best wishes,
Laura Gilchrist
Customer Care
Big thank you to Matt Tierney
Big thank you to Matt Tierney, really helpful in getting the car I wanted and making my time at motorrange a really enjoyable experience with no stress at all
24 de fevereiro de 2026
Opinião espontânea
Resposta da Motor Range
Hello JohnPaul, thank you for taking the time to leave this great feedback! Wishing you many happy miles in your new car.
Best wishes,
Laura Gilchrist
Customer Care
Do Not Buy
Do Not Buy - Do Not Trust
Once you sign - they don't care
Brought a vehicle in May 2025 - within a few weeks had issues with the car - took it back to MR - they cleared the fault and said nothing was wrong. We proved otherwise with 20 mins.
Few weeks later a further fault - they claimed to have found the fault and ordered "a part". They then sent the car to a specialist without telling me why after they had already found the fault and ordered the part. What had really happened was that THEY overfilled and contaminated the adblue - after realising their mistake they tried to blame me for it (I have/had hard evidence to prove it was them). I requested to reject the vehicle but they refused saying that it was my fault. They then left me without a vehicle for nearly 2 months. would not give me copies of the job sheets and would not give me an explanation to what exactly had gone on. They returned the car to me - I took it to a main dealership who checked the car and found that the "part" that was faulty hadn't even been touched. All they had done was rectify their mistake - which they still haven't admitted to. Luckily the prove provided finally gave me justice - but not via them. - will never go there again - would rather catch a bus
response = all lies (I have proof). no further comment
21 de janeiro de 2026
Opinião espontânea
Resposta da Motor Range
Hello,
Thank you for taking the time to share your feedback. We are genuinely sorry that you experienced ongoing issues with your vehicle and that the situation has left you feeling so frustrated. This is certainly not the level of service we aim to provide.
To clarify our position, we stand firm in our belief that our technicians did not overfill the AdBlue system. From the assessment, the AdBlue tank showed signs of contamination. In order to resolve the issue properly and professionally, we made the decision to send the vehicle to an independent specialist at our own cost to rectify the AdBlue fault. Our priority at that stage was to ensure the problem was addressed correctly and without expense to yourself.
Following this, you experienced a further engine management light (EML) issue and chose to return the vehicle directly to the same specialist for further assistance. While we understand that the issue may not have been adequately resolved at that point, this was not a repair arranged or overseen by us, and therefore it is not something we can reasonably accept responsibility for.
We do regret that the situation escalated. When you visited our showroom, we did attempt to discuss matters calmly and professionally in order to reach a resolution. Unfortunately, the conversation did not remain constructive, and the disruption caused within our showroom made it difficult to have a productive discussion.
Ultimately, the finance company independently reviewed the case and accepted your rejection of the vehicle. Your funds were returned to you in January, bringing the matter to a formal conclusion.
While we acknowledge that faults can occur with used vehicles, we are sorry that this purchase did not meet your expectations and that the experience has left you dissatisfied. We always aim to resolve issues fairly and professionally and regret that on this occasion we were unable to restore your confidence.
Best wishes,
Laura Gilchrist
Customer Care
10/10 experience
10/10 experience, john wilson is the man to see when you want a car from motor range , everything always never to much hassle and always gives an amazing service and hassle and stress free 👍👍👍👍
24 de fevereiro de 2026
Opinião espontânea
Resposta da Motor Range
Thank you Brian for leaving this great review! Your kind comments will be passed on to John in our Sales Team. Happy Motoring!
Best wishes,
Laura Gilchrist
Customer Care
Average to poor experience
Bought the car at motor range liverpool in feb 26.
Sales person was calm, nice and not pushy which was ideal for me.
The selection of cars is excellent.
Bought the car in the rain which in hindsight was naive on my part.
Sales process was long and time-wasting due to IT system issues and processes in place.
The car was reasonably priced and in average condition. As I bought in the rain, I did not see/raise paint and bodywork imperfections before I drove it home. There was a dent in the boot which will be very expensive to fix. Both doors also have paint scratches. They have a bodywork and service centre on site so presumed these would be fixed.
They provided a list of inspection points, but it is quite clear many of these weren't actually inspected given the condition of the car.
The window wipers looked about 4 years old and functioned very poorly, I've had to replace these.
When i went to view the car it was filthy inside which is baffling for a car showroom.
They charged me £25 to charge the car (EV) but it was only 50% charged on handover.
We part exchanged a car and got a low price for it which was expected and reasonable.
They gave me the williams paint and interior care package for free, which is nice.
The car is great and I really like it but I have come out of the experience slightly bitter and jaded.
The aftersales communication and support is poor unfortunately.
The car only came with 1 key and they refused to provide another. Most dealers would either tell you it has 1 key or provide a new one. No 3-pin plug charger cable. Again naive by me as I shouldn't have bought at this point, new car keys are ~£300 these days.
When we drove the car away, the seats were wet from the valet. The valet wasn't the best as the interior was still dusty.
There is a £125 admin charge on top of the car cost.
They are polite but will not help you after the sale.
Overall, I will not buy from motor range again for the reasons listed.
10 de fevereiro de 2026
Opinião espontânea
Resposta da Motor Range
Hello Mr Kelly,
Firstly, we genuinely appreciate your positive comments regarding our sales colleague and our range of vehicles. It’s great to hear that you found the team calm and non-pushy, and that you’re enjoying the car itself.
That said, I am sorry to read that aspects of your experience have left you feeling disappointed, and I’d like to address the points you’ve raised.
As a used vehicle retailer, all of our cars are prepared to a high standard; however, they are pre-owned vehicles and will naturally show signs of age and use. Your vehicle in particular is approaching five years old, and while we aim to present every car to the best possible standard, it would not be expected to look brand new. We always encourage customers to inspect vehicles thoroughly prior to purchase.
Many of our vehicles do come with two keys and a full service history; however, we can only sell the vehicle with what is provided to us. If we receive just one key from the previous owner, then unfortunately that is all we are able to supply. If this had been queried before completion, we would have clearly explained that only one key was present so you could make a fully informed decision.
I’m also sorry to hear that you felt the valet was not up to standard and that the seats were damp on collection. That is certainly not the level we aim for. As a gesture of goodwill, I would be very happy to offer you a complimentary valet at your convenience.
With regard to the vehicle being only 50% charged at handover, I fully agree this should have been better managed. This was an oversight on our part, and I sincerely apologise for the inconvenience caused.
Your feedback has been shared internally, as we are continually reviewing our systems and service levels to improve the customer experience.
We do appreciate your balanced comments, particularly regarding the part exchange, the pricing, and the complimentary Williams care package. However, we are genuinely sorry that the overall experience has left you feeling jaded, as this is never our intention.
If you would like to arrange the complimentary valet or discuss any of the above further, please contact me directly at laura.gilchrist@motorrange.co.uk.
Best wishes,
Laura Gilchrist
Customer Care
Very good and good customer service
Very good and good customer service
23 de fevereiro de 2026
Opinião espontânea
Resposta da Motor Range
Thank you Paul for the 5 star feedback!
Best wishes,
Laura Gilchrist
Customer Care
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