Ericka and Malissa on the front desk at Motor Range were brilliant while my car was in for brake repairs. From the moment I arrived, they were friendly, welcoming, and put me at ease. They kept me u... Ver mais
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Leia as opiniões dos outros
Fantastic experience by someone reluctant to buy from a sales lead company. I definitely wouldn’t have bought if the sales person was pushy or your typical car salesman stereotype. Our sales guy... Ver mais
Just had a repair job done at Motor Range Ashton. Meticulous care and attention shown by Kenny-Body Shop Manager and his staff. Totally professional throughout, Kenny did a magnificent job on repai... Ver mais
A empresa respondeu
My son bough ought a hybrid car looked like a good deal but did not get charging cable, handbook or locking wheel nut was told dont need any of these as car ran on petrol! Eventually got cable but c... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
The Northwest's No. 1 for used cars with over 2000 cars available across two supersites in Liverpool & Manchester. Vehicles are HPI clear with guaranteed mileage & undergo a 120-point mechanical check. Expert buyers handpick the best quality cars, which are price checked daily. Low-rate finance, no deposit required, cash back & more for your part-exchange. Relaxed atmosphere with unbeatable customer service. Drive away today! Call our friendly contact team or live chat on our website - visit www.motorrange.co.uk. Find our Liverpool branch on Dunnings Bridge Road opposite Sefton Retail Park at the end of the M57/M58 motorways (Satnav L306YW). Visit our Manchester branch on Alexandria Drive, Lord Sheldon Way, off the M60, OL7 0QN. Open 7 days a week - Mon-Fri 9am-8pm, Sat 9am-6pm, Sun 10-6pm.
Informações de contacto
Dunnings Bridge Road, L30 6YW, Liverpool, Reino Unido
- 01515277010
- info@motorrange.co.uk
- motorrange.co.uk
4,4
Excelente
4 mil opiniões
Respondeu a 96% das suas opiniões negativas
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Hats off to Nick B who went above and…
Hats off to Nick B who went above and beyond when we purchased our new car. He is an asset to Motor Range!
A professional and friendly service.
23 de fevereiro de 2026
Opinião espontânea
Resposta da Motor Range
Thank you Eileen for the great review! Your lovely feedback will be passed on to your sales person Nick B. Enjoy your new car!
Best wishes,
Laura Gilchrist
Customer Care
Gareth in sales very helpful and…
Gareth in sales very helpful and professional when first looked at new car. Process of the sales very smoothly. Very friendly sales personel. Also the boss big stev very helpful and friendly towards getting new car. Highly recommend moter range to family and friends
23 de fevereiro de 2026
Opinião espontânea
Resposta da Motor Range
Hello Miss Lloyd, thank you for taking the time to leave this great review. Your kind comments will be passed on to Gareth in our Sales Team. Happy Motoring!
Best wishes,
Laura Gilchrist
Customer Care
Dan B has been fantastic got my car…
Dan B has been fantastic got my car ready to drive away within 2 days very happy
22 de fevereiro de 2026
Opinião espontânea
Resposta da Motor Range
Thank you Leanne for the 5 stars! Your kind comments will be passed on to Dan in the Sales team. Happy Motoring!
Best wishes,
Laura Gilchrist
Customer Care
Calm, helpful purchase
Very low pressure sale, able to browse the car I was looking at. Options were provided thoughtfully and Paul's advice was genuine and helpful.
He explained all the steps he needed to do, such as finance, but there was no pressure to take up any offer. It really was being informed of our options without pressure.
21 de fevereiro de 2026
Opinião espontânea
Resposta da Motor Range
Thank you Laura for the 5 star review! Your kind comments will be passed on to your salesman Paul! Wishing you many happy miles in your new car.
Best wishes,
Laura Gilchrist
Customer Care
fabulous
Mat Tierney was fabulous, friendly and gave us space when looking at vehicles and let us know where to find him if we needed so assistance. Smooth easy process when purchasing the vehicle. Little wait time on the car being made ready for collection. Mat kept me informed throughout the wait of where the process was up to. Good communication throughout.
Thanks
21 de fevereiro de 2026
Opinião espontânea
Resposta da Motor Range
Thank you Poppy for the five star review! Your kind comments will be passed on to your salesperson Mat. Enjoy your new car!
Best wishes,
Laura Gilchrist
Customer Care
Fantastic customer service. But
I was dealth with by a gentleman called Ste who was fantastic and was very friendly, the reason for my 2 star rating is the fact that I bought it and arranged for collection a week later and turn up on the day only to be told its not ready till Monday due to a brake part needing replacing, them having my number could have rang me to tell me this morning or the day before collection that it isn't ready and to come at a later date, I dont exactly live close so it was a bit of a drive to get there only to be told "no" in short and to come back later
21 de fevereiro de 2026
Opinião espontânea
Resposta da Motor Range
Hello Rhys, thank you for taking the time to leave your feedback.
Firstly, I’d like to sincerely apologise for the inconvenience you experienced when you arrived to collect your vehicle. We completely understand how frustrating it must have been to make the journey, only to be told the car was not ready. You are absolutely right; we should have contacted you as soon as we became aware of the delay with the brake part replacement. Clear communication is extremely important to us, and on this occasion we fell short.
That said, we’re very pleased to hear your kind comments about Ste. We’ll be sure to pass your feedback on to him. He’ll be delighted to know he made a positive impression.
Most importantly, we hope you are now thoroughly enjoying your new car and that it’s living up to expectations. If there’s ever anything you need, please don’t hesitate to get in touch, we’re always happy to help.
Best wishes,
Laura Gilchrist
Customer Care
Resposta da Motor Range
Thanks Adam for the great review!
Best wishes,
Laura Gilchrist
Customer Care
Nick B was Fantastic
Nick B was Fantastic ! Would highly recommend him
21 de fevereiro de 2026
Opinião espontânea
Resposta da Motor Range
Thank you Carl for the 5 star feedback!
Best wishes,
Laura Gilchrist
Customer Care
Cheap price at a cost!
Cheap price at a cost! My suggestion would be to view your potential purchase or arrange an independent inspection or you may be left regretting going for price over good customer service.
Living over 100 miles away this purchase was done online. Short walk round video provided and assurance by the salesman that there were no issues. Now I know the car is used but also only 2 years old so I wasn't expecting any significant issues especially as they provide a supposed comprehensive PDI check. When we arrived we noticed a deep scratch on the driver's door, one of the parking sensors missing and the main key was damaged and missing the cover and buttons. The salesman said sorry about the scratch but the body shop was closed and offers free fuel, he said the key still operated and the sensor was just a cheap cover to fix. I accepted this as the car was a good price and accepted I hadn't test driven it.
When we took it for the repairs, the scratch is £900, the sensor was pushed in and the option had been turned off to stop it going off all the time and the key needed replacing. Contacted MR and they agreed to pay for the key and sensor.
2 months on, all 4 pads and disks have had to be replaced as they have worn to below 3mm in less than 2000 miles, MR do a visual check but do not record depth, so my cost. Also still waiting for the V5 after chasing for the last 6 weeks. As I said cost over good prep and customer service. This was a present for my wife and I am in the market for a BMW but would not consider a MR car regardless of cost.
23 de novembro de 2025
Opinião espontânea
Resposta da Motor Range
Hello Neil,
Thank you for taking the time to leave such detailed feedback. I would like to sincerely apologise for the issues you’ve experienced following your purchase.
We are very sorry to hear that the vehicle did not meet your expectations on collection, particularly given the distance you travelled. The condition concerns you’ve outlined are not the standard we aim to deliver. While we appreciate that some matters were resolved, we fully understand your frustration that these issues were not addressed in the first place.
With regards to the outstanding V5 - if you could send me an email directly with your vehicle registration details, I will personally liaise with our admin team and contact the DVLA to chase this up for you as a priority. You can contact me at laura.gilchrist@motorrange.co.uk.
We genuinely regret that your experience has left you feeling this way, particularly as the vehicle was such a special purchase for your wife. Your feedback is important to us and will be used internally to improve both our preparation processes and communication.
Best regards,
Laura Gilchrist
Customer Care
Excellent service from Jason
Excellent service from Jason, really helpful and no pressure. Helped us narrow down choices and take our time on a test drive. Really happy with our new car purchases.
17 de fevereiro de 2026
Opinião espontânea
Resposta da Motor Range
Hello Caroline, thank you for taking the time to leave this great feedback! Enjoy your new car!
Best wishes,
Laura Gilchrist
Customer Care
New car
They are the most friendly welcoming garage i ve been to.love my car
20 de fevereiro de 2026
Opinião espontânea
Resposta da Motor Range
Hello Nicola, thanks for the 5 stars!
Best wishes,
Laura Gilchrist
Customer Care
Jason was very helpful and really…
Jason was very helpful and really helped us finding the right car that suited our requirements. Kept us fully informed throughout the whole process of the sale.
Would recommend anyone looking for a new car to get in touch with Jason.
20 de fevereiro de 2026
Opinião espontânea
Resposta da Motor Range
Hello Kev, thank you for the five star feedback! Your kind comments will be passed on to your salesman Jason. Happy Motoring!
Best wishes,
Laura Gilchrist
Customer Care
Not good enough for me and that’s all I…
Not good enough for me and that’s all I have to say
19 de fevereiro de 2026
Opinião espontânea
Resposta da Motor Range
Hello Molly, thank you for leaving this your rating and I am sorry to hear that you are disappointed. I would love to hear more about your experience in order to try and rectify any issues you have been experiencing. Please feel free to send me an email to laura.gilchrist@motorrange.co.uk with further detail.
I hope to hear from you and look forward to helping.
Best wishes,
Laura Gilchrist
Customer Care
Buying 2nd hand e car
Me and my husband dealt with Steve. I bought my Fiat 500 e. Steve was really knowledgeable and supported me through the process. He answered all my queries and the process of transferring the vehicle over to me was really easy. Highly recommend. Thanks
18 de fevereiro de 2026
Opinião espontânea
Resposta da Motor Range
Thank you Sarah for the 5 star review! We hope you're enjoying your Fiat 500e! If we can be of any further assistance don't hesitate to get in touch. Happy Motoring!
Best wishes,
Laura Gilchrist
Customer Care
3rd time getting new business van
3rd time getting new business van. Always deal with the same guy Matty S. Super easy process great guy highly recommend 🌟🌟🌟🌟🌟
18 de fevereiro de 2026
Opinião espontânea
Resposta da Motor Range
Hello Nadine, thank you for leaving this great review! Your kind comments will be passed on to your salesperson Matty S. Enjoy your new van!
Best wishes,
Laura Gilchrist
Customer Care
A great company to deal with but watch for any unwanted warranties
Can’t fault Motor Range and the car I was buying. And purchased. The one thing I felt is that the price was ripped off the car as quick as a flash and was sold a £2000 warranty which I was told was free. I just feel unsure that they may have conned me. In future, I would always take a photo of the price first. No answer was provided to my query even though my receipt this warranty cost £2000 I was told that this was free and not to worry about it. It won’t happen again because I’m fully aware.
17 de fevereiro de 2026
Opinião espontânea
Resposta da Motor Range
Hello Alan, thank you for the review.
We hope you're enjoying your new car! If you would like further information regarding your car deal please send an e-mail to finance@motorrange.co.uk with your registration number and a member of our Transaction Team will be able to go through your invoice with you in detail. We are open and transparent with our vehicle pricing and are happy to provide further clarity if needed.
Wishing you many happy miles in your new car.
Best wishes,
Laura Gilchrist
Customer Care
Faulty car
I bought a car from MR Aintree. The car experienced many faults and simply wasn't fit for purpose. Having spoken to many friends who have also dealt with MR and traded in their cars, MR don't even bother doing the most basic checks on cars prior to listing and selling. The after service is non existent and there quite clearly is a culture of screw you, as we will just find another customer.This post isn't out of spite, more just to make others aware. Be very careful when dealing with MR.
17 de dezembro de 2025
Opinião espontânea
Resposta da Motor Range
Hello Lee,
We’re very sorry to read your comments and are disappointed to hear that you feel this way about your experience.
We would like to reassure you that we do not sell faulty cars. All of our vehicles are expertly sourced, and the majority come with full service history and two keys, along with a 30-day guarantee for added peace of mind. Each vehicle is both mechanically and cosmetically inspected prior to customer collection, and is serviced and given an MOT if one is due.
That being said, modern vehicles contain hundreds of mechanical and electrical components, and unfortunately faults can occasionally develop even after rigorous preparation and inspection.
We sincerely apologise if you have experienced mechanical issues with your vehicle. We take all customer feedback seriously, and providing outstanding customer service is extremely important to us. The experience you’ve described certainly does not reflect the standards we aim to uphold.
If you would be willing to share the specific details of your experience, I would really appreciate the opportunity to look into this personally. Please feel free to contact me directly at laura.gilchrist@motorrange.co.uk
so we can investigate and work towards a resolution.
Kind regards,
Laura Gilchrist
Customer Care
We had a really great experience with Matty
We had a really great experience with Matty, he was really informative considering we were not sure off which vehicle we needed. The whole process from walking onto the forecourt to driving out with our new car was smooth and quick. He even went and found my wife's handbag when she'd misplaced it. Really great customer service and a happy feel sales environment to be in .
16 de fevereiro de 2026
Opinião espontânea
Resposta da Motor Range
Thank you Peter for taking the time to leave this 5 star review! Your kind comments will be passed on to your sales advisor Matty. Happy Motoring!
Best wishes,
Laura Gilchrist
Customer Care
Just wanted to say a big thanks to Dan…
Just wanted to say a big thanks to Dan and his manager at Motor Range, Liverpool.
I had not bought a car in a very long time, and Dan made the experience smooth. They did everything they could to ensure that the vehicle was handed over to me in tip top condition. The whole sales experience was explained really well to me, and I was always aware of what was happening. Very friendly people - Thanks guys and see you in the future.
13 de fevereiro de 2026
Opinião espontânea
Resposta da Motor Range
Hi Martin, thanks so much for the 5 star review! Your kind comments will be passed on to your sales person Dan. Happy Motoring!
Best wishes,
Laura Gilchrist
Customer Care
Nick B
Nick B was a great sales person, really helpful and accommodating, did everything he could to help us find the perfect car.
16 de fevereiro de 2026
Opinião espontânea
Resposta da Motor Range
Hello John, thanks for the 5 star feedback. Your kind feedback will be passed on to your salesperson Nick.
Best wishes,
Laura Gilchrist
Customer Care
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