Motortrustuk Bury 

I saw the car online i call the company and riz anser the call he was amazing at deal and anwser all my questions keep me update all the time riz was so profesional even after delivery the car riz call me to now if everything was okay with the car if i like it because im in london and the car was outside london riz is very helpful kind and very profesional

AVOID, AVOID, AVOID!!!
Bought a 20 plate Peugeot 2008, engine management light came on, in first 24 hours of owning it. Took it back and they didn't seem to happy that we took it back to them instead of an independent garage. It got sorted and we got it back after 48 hours.

A few weeks later, the vehicle broke down and had to be towed back to the garage by the RAC as was not safe to drive. It has now been with them for 4 weeks with us having to chase them constantly to see what is happening. NOBODY gets back to you!! Have emailed a complaint, that hasn't been acknowledged at all. On their website it states you will have a response in 3 days! We are still without a working, safe car and still no response!! I would avoid at all costs!!

Had the best experience, made my mother feel at ease with getting a new car. Many thanks to Raf what a legend!!!

Adam has been very helpful and supportive.

I first saw my new car listed on CarGurus, and shortly after, Rizwan from Motor Trust UK got in touch. As a first-time buyer, I really appreciated how calm and understanding he was. He took the time to walk me through the entire process step by step, answered all my questions clearly, and regularly checked in with me even outside of office hours to make sure I felt comfortable and informed.
When it came to collection, I arrived later than planned on a weekend, past their usual closing time. Despite this (and the heavy rain!), Rizwan stayed patient and professional throughout. He gave me plenty of time for a thorough test drive and carefully explained everything I needed to know about the car and the paperwork.
Overall, it was a genuinely smooth and stress-free experience from start to finish. I wouldn’t hesitate to recommend Motor Trust UK especially if you’re buying your first car.

Spoke to Adam over the phone; really polite and arranged an appointment same day. I came to view the car and test drive. Really patient and explained the steps. The car was valeted, MOT’d and ready within 3 days, for me to drive away.

The service I received from Rozy, was 1st Class. Rozy went way above what was asked of his role and took responsibility for delivering my new car to me personally on his day off. This was due to events out of his control which had resulted in a delay in my car being delivered. Rozy interrupted his day off with his family to rectify the situation. Now that is what I call excellent customer service. Oh and the car is brilliant too.

Adam was top class and made the sale quick and easy

Adam was very professional and dealt with the sale quickly.

Brought a Kia sportage from them at the bury site went to test drive the car on the 6th Feb, I noticed the car had a management light on there. I told Tom that engine light is on he said that’ll get sorted before you purchase the car. Went to collect the car on the 13th Feb no management light as soon as I got home and switch the vehicle off & on the engine light came straight back on (they cleared the code hoping it wouldn’t come back on) took it back to them on Monday to fix it. Not heard a single word from them apart from Tuesday I was told it was a glow plus issue. I’ve been ringing to get an update as i have no car with children & work full time I’ve even asked my finance company to liaise but they’re also getting ignored. The customer service & communication of this company is appalling you get left in the dark with no response. I’ve still not received the vehicle. Just be very careful with them as they’ll be really nice & friendly prior to sale but once sale has been made it’s a nightmare getting anywhere if there’s any issues with the car.

Adam was great help and helped every step of the way into getting my first car

Terrible experience. Paid £100 deposit for a car but decided against proceeding with purchase. Contacted them via email, phone and on live chat via their website over 20 times. Still not received my deposit back. When I call they put me on hold but never actually talk to me. I've been waiting nearly 3 weeks now. When I was in the showroom, a lady came in requesting to see the manager because she had bought a car from there which had engine failure less than a week later (despite them saying every car has an MOT before sale) - she claimed she had tried to contact them many times but again, ignored

Great service from Adam. Good communication and all questions answered about the car. Very easy company to do business with.

Adam dealt with us very professionally and went above and beyond very thankful for him dealing with us he made our buying experience the best and couldn't ask for any more thank you so much motor trust and for having a salesman like Adam he was the best

Adam made everything so easy and simple best experience ever I'd definitely come back to him he did everything for us he went above and beyond

This company said they'd take 7 working days to return my deposit and 8 working days later they haven't. I wouldnt trust them

Very positive experience with Adam helping us. Helpful with all the details relating to what we wanted done before purchase and got it sorted very professionally

Aiden, top man, looked after me, great guy.

Adam was a great salesman to work with and sorted any issues we had

Very helpful, test drive was immediately accommodated. Purchase was smooth and staff helpful and timely.