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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

My first experience with Moveroo was amazing. The guys were ahead of time and packed everything very nicely and with care. Talal went over and above expectations and arranged a small van on a very sho... Ver mais

Classificada 5 em 5 estrelas

The guys turned up on time. They were very polite and friendly. They got on with the job and were extremely helpful. They were very careful with our belongings and went the extra mile. I would certain... Ver mais

Classificada 1 em 5 estrelas

Please note this vehicle no and avoid him MIOVRO Worst moving experience ever. I booked Moveroo for the third time, but this driver was a complete disgrace. I had already shared photos o... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Talal and his team were amazing from start to finish. They were super supportive, efficient, and an absolute pleasure to be in the company of. Moving is obviously stressful, but Talal really put our m... Ver mais

Informações sobre a empresa

  1. Empresa de mudanças

Escrito pela empresa

We are a London based house/office removal company with many years of experience within the moving sector, with loads of returned customers. We are able to carry out small or major house moves within London or nationwide.


Informações de contacto

4,4

Excelente

TrustScore: 4.5 em 5

176 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das suas opiniões negativas

Geralmente responde dentro de duas semanas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

My uncle needed to move into his new…

My uncle needed to move into his new flat. He contacted moveroo with 9 days notice. Albeit a few problems that were out of their control, the team turned up a got the job done within 2 and a half hours. Very polite and hard working gentlemen. Would definitely recommend and use them myself in the future.

14 de fevereiro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

First class service from Moveroo

I found Talal and the Moveroo team via Safestore self storage. I called him with an emergency last minute move request for my elderly parents and gave him less than a weeks notice. Immediately Talal’s organisation and attention to details was faultless. He kept me fully updated on all the costs and his team packed and moved my parents seamlessly. I feel very lucky to have found Moveroo and they come highly recommended by me, I would use them again without hesitation. Thank you so much Talal!

1 de fevereiro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent!

This is the best removal service I have ever used! The team was very professional and the whole process was very smooth. They were careful with the items, and I would definitely recommend them!

1 de fevereiro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

This is my second time using moveroo

This is my second time using moveroo. I must say amazing customer service. The lads were slightly quiet but I guess they're just there to do the job. On the overhand, Talal who I assume is the manager, friendly and communicated well. Snacks and hot drinks were also offered on both occasion which was very nice. Highly recommend this company.

18 de janeiro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Appalling

I.have used Moveroo several times in 2023, impressed I gave a good review. However I recently used them again but was really disappointed with the time it took then to load and unload the contents of one, bedroom, as I was paying by the hour it was a problem. They were given the job of moving my daughters bedroom contents from TW12 to Kentish Town with a pick up in Bow to collect one chest of drawers and a wardrobe. The move was a car crash, they were not professional removal men with experience but students, who had absolutely no get up and go. It took two men 1 hour to load the van of contents from one, double bedroom and 2 hours to unload the contents from one, double bedroom plus a chest of drawers and a wardrobe to a bedroom in a second floor flat. Parking was a issue and they couldn’t park right outside. So in total 6 hours for one man. They were slow and slow to fix a problem when the wardrobe wouldn’t fit up the stairs, hinges needed to be removed. At one point one of the men was carrying one small item in his hand, it was such a contrast and therefore a cost difference from 2023. I have tried to settle my dissatisfaction directly with Moveroo before writing this review and unfortunately they were not willing to reduce my final bill. My advice to anyone is try and get an agreed fix rate and don’t be fooled by the attractive hourly rate my daughters bedroom contents move from TW12 to Kentish Town via Bow cost close to £600.00. I am really dissatisfied and will not use the removers again.

13 de janeiro de 2024
logótipo da Moveroo

Resposta da Moveroo

Dear Joanna,

Thank you for taking the time to provide us with your feedback, and I sincerely apologize for the disappointing experience you had with our service during your recent move. We truly value your loyalty as a returning customer, and it is disheartening to hear that the service did not meet the standards you have come to expect from Moveroo.

I understand your frustration regarding the time taken to load and unload your daughter’s bedroom contents, and I acknowledge that the duration of the move exceeded your expectations, particularly as you were being charged by the hour. While parking and logistical challenges, such as removing the wardrobe hinges, contributed to the extended time, we regret that these issues were not handled more efficiently by our team.

We always aim to assign experienced movers to every job, and I sincerely apologize if the team that handled your move did not demonstrate the professionalism and urgency you expected. We will be addressing this internally to ensure such issues are avoided in the future.

Regarding your final bill, I understand that you have already attempted to resolve the matter with us. While we were unable to offer a reduction at the time, we deeply regret any dissatisfaction this caused. I will personally ensure that your feedback is reviewed by our management team to determine if a fair resolution can still be reached.

In light of your experience, we would also recommend a fixed-rate option for any future moves to avoid concerns around hourly billing. This way, any unforeseen delays will not impact the final cost.

Once again, we apologize for the inconvenience caused, and we genuinely appreciate your previous support of our company. Should you wish to discuss the matter further, please do not hesitate to reach out to us directly.

Thank you for bringing this to our attention, and we hope we can regain your trust in the future.

Sincerely
Moveroo

Classificada 5 em 5 estrelas

Talal does great work,

Talal does great work,

Organised the move well, and the guys he brings were quick, but careful with the items and both properties despite having to do 15+ trips up and down 4 flights of stairs

14 de outubro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

I recommend using Moveroo

Reliable, friendly and profeasional. Really helped me after my move was completed by communicating and working with a storage company I was using. I definitely recommend Moveroo.

23 de outubro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Takes the stress out of moving

Absolute fantastic experience. The guys took care of the whole move, disassembled and reassembled fortnights I did not even know could be. Fast, efficient, and polite, would absolutely recommend to anyone to keep the stress out of moving!

15 de dezembro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Talal and his team were brilliant

Talal and his team were brilliant. Talal stayed in touch with me throughout the removal process, so we met at our flat on time. Talal was v careful with our furniture and packed it v well. He was polite, kind and really professional. I have no hesitation in recommending him and his firm. We were delighted with their service.

7 de dezembro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

I have been looking for a removal…

I have been looking for a removal company for a while and just could not finalise anyone. I took a chance with Talal and his team and it was the best decision ever. Talal and his team were trustworthy, well communicated with us and overall just a great service. Thanks, I will be back again

5 de novembro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Honestly

Honestly, best experience ever! Highly professional team and very accommodating. Would highly recommend them!

1 de novembro de 2023
Opinião espontânea

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