Moving internet Opiniões 

675
TrustScore: 4.5 em 5

4,4

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Did exactly what we wanted but at a price of £230 for 7 weeks.... We tried hotspots - and other wifi sharing but we needed the wifi plug in router. It worked well enough while we waited for Sky to... Ver mais

Classificada 5 em 5 estrelas

Exceptional, if everything in life was as easy as MovingInternet, it would be amazing. Very helpful, easy to return and honestly it is just plug it in, incredible simple. Thank you will use again if I... Ver mais

Classificada 5 em 5 estrelas

I needed to use this in an emergency after my Virgin Media broadband went down with an estimated fix date of 10 days. Ordered at 9pm on a Tuesday to arrive on the Thursday; arrived 11.00am on the Thu... Ver mais

Classificada 1 em 5 estrelas

I would love to give a good review as it did arrive promptly and functioned as needing. However, I could never recommend the company to anyone. Do not order if you cannot get to a post offic... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Operador de Internet

Escrito pela empresa

Provides temporary internet access router to access the internet while waiting for your broadband installation, for your holiday home or small business. No installation required, just plug to power source and connect to the router through wifi to start accessing the internet.


Informações de contacto

4,4

Excelente

TrustScore: 4.5 em 5

675 opiniões

5 estrelas
4 estrelas
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2 estrelas
1 estrela

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4,4

Todas as opiniões

(675)

79 opiniões nos últimos 12 meses

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Classificada 2 em 5 estrelas

Touch and go

Internet speed wasn't as good as advertised. We paid for the 5G router, which was £70 for 11 day hire. Despite only having the TV connected to the router, it still struggled with streaming and kept restarting itself over and over again. The internet seemed to be ok when connected via laptop so we managed to work from home with it. But we were glad when our broadband package was installed and we could send this router back. Not the best. Yes we didn't reach out to moving internet to complain but to be honest we're busy people and we managed to work from home which was the main thing we needed it for, just disappointed with the evening streaming services which can't be blamed on network issues because we checked. We have posted the router back in good time before the advertised cut off date and time so let's see if we get the deposit on time!

12 de maio de 2026
Opinião espontânea
logótipo da Moving internet

Resposta da Moving internet

Hello Alex,
Thank you for taking the time to give us your feedback. We apologise for any inconvenience experienced.

I have had a look at the customer service inbox and I can see we didn't receive any message from you during the hire period regarding the speeds you were experiencing in your location.

In situations where there is a local/regional telecom mast issue affecting the local area where a device is being used, our standard procedure involves investigating the speed issue first to identify the cause and see if it can be resolved remotely. We then check to see if an alternative network (which isn't experiencing a telecom mast issue at that local area) is available.

Regarding your refundable deposit, I can see from the Royal mail tracking page that you posted the device at the end of your hire period, and your deposit was refunded to your account two working days after the returned device arrived back. You would have received an automated email once your deposit was issued (ensure to also check your junk folder).

Kind regards
Moving Internet

Classificada 5 em 5 estrelas

Top marks

I really must agree with most reviewers that the system was so easy to connect to and use. Like they say, plug in and switch on. And away you go. We’re all so dependent on WiFi connection for everything and when we moved and had to wait for our provider to set us up, Moving Internet was a perfect solution.
More importantly from my point of view is that when i needed to contact the company about my return, they replied very quickly and were extremely understanding and helpful. Top marks!

2 de maio de 2026
Opinião espontânea
Classificada 4 em 5 estrelas

Great delivery service

Great delivery service - rubbish home connection - mobile data worked much better, however couldn't fault the company service with a quick deposit refund!

28 de abril de 2026
logótipo da Moving internet

Resposta da Moving internet

Hello Kim,
Thank you for taking the time to give us your feedback. We apologise for any inconvenience experienced.

I have investigated this, and I can see from the customer service inbox that you reached out to us and a customer service team member responded to your email, requesting for the postcode where the device was being used so the network in that area can be investigated but unfortunately we didn't a receive a reply.

In situations where there is a local/regional telecom mast issue affecting the local area where a device is being used, our standard procedure involves investigating the speed issue first to identify the cause and see if it can be resolved remotely. We then check to see if an alternative network (which isn't experiencing a telecom mast issue at that local area) is available.

We apologise for any inconvenience experienced.

Kind regards
Moving Internet

Classificada 5 em 5 estrelas

Great service

Great service - delivered on time and quickly and a fast response to my questions - not too bad as an interim connection to the internet considering my area and very helpful team and easy system to return it too

28 de abril de 2026
Classificada 5 em 5 estrelas

They do what they say

I was moving moving home and needed to be online due to work and couldn't wait for the usual service providers to set it up. Searched for a temporary solution and Moving internet provided exactly what I was looking for.

28 de abril de 2026
Classificada 5 em 5 estrelas

I had to move due to short notice and…

I had to move due to short notice and hence not able to transfer the broadband on time to start at the new place. I rented Moving Internet for temporary wifi. Process is simple, the device was delivered a day before and customer service responded quickly when I asked for despatch info. Easy to set up, speed is amazing, and return process is simple and easy. I would defo recommend others to use moving internet for temporary wi-fi.

18 de abril de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Great Service!

Great Service!

I needed to order a specific service provider. The team acknowledged this, sent it on time, and refunded the deposit in a timely fashion. I will be using superb service again if you need temporary internet service

13 de abril de 2026
Opinião espontânea
Classificada 4 em 5 estrelas

Fab service- promptly posted

Fab service- promptly posted, excellent communication from the company. It’s only lost a star because the connection wasn’t great- that said I wouldn’t say it’s a fault of the company - more of the mobile signal in the area being a little patchy. Overall- thank you for getting me through a rough patch!

17 de abril de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Ordering Moving Internet was so easy

I ordered from Moving Internet because we moved house. I couldn't get the internet company to reconnect me for nearly a month which was so annoying, but Moving Internet saved the day it's really easy to order, when the parcel arrived it was so easy to set-up within 6-7 minutes we were connected and TVs were connected etc.
It took one of the stresses of moving away. I'd definitely recommend them and returns are really easy I used the post office locker because getting to an actual post office is a nuisance.

6 de abril de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Great service. Was a life saver!

I couldn’t recommend more. Absolute life saver when we moved house and didn’t have internet for 2.5 weeks due to delays with Outreach engineers. Works perfectly and managed to stream tv, have work calls etc.

4 de abril de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Really great service

Really great service. The service was easy to understand, the device arrived quickly, was super easy to set up.
The team were very helpful when I lost the return label and provided quick instructions on how to solve.

13 de março de 2026
Opinião espontânea
Classificada 2 em 5 estrelas

I have been without Internet for 3 days…

I have been without Internet for 3 days of a 14 day contract. The replacement box i was sent had a speed of 0.4mbps download.

I was offered an apology and 1 extra day of the contract.

I honestly wouldn't recommend this company for anyone who actually needs Internet for things like work.

26 de março de 2026
Opinião espontânea
logótipo da Moving internet

Resposta da Moving internet

Hello David,
Thank you for taking the time to give us your feedback. We apologise for any inconvenience experienced.

Regarding the slow connection you were receiving in your location, I can see a customer service team member had informed you that the local signal mast serving your area was undergoing a network repair by the network provider. Hence, the customer service team member dispatched a replacement device using an alternative network provider not affected by that specific mast repair via a next day delivery service.

I can see from the customer service inbox that after you received the replacement device, you requested to keep using the initial device because the network speeds on the initial device had improved hence you returned the replacement device.

However, after returning the replacement device, the network speeds on the initial device dropped again (given the ongoing repairs to the local mast hadn't been concluded by the network provider) and you informed us about it. A customer service team member checked the network status in your location and discovered that the network provider was carrying out another repair in your location, hence a replacement device on an alternative network was re-sent for delivery to your address via a next day delivery.

I can see this is an ongoing hire. Given that Trustpilot wouldn't be an ideal place to provide customer service support, I would recommend you contact the customer service team if you require further assistance, so that they can be in the best position to support you.

We apologise for any inconvenience experienced.

Kind regards
Moving Internet

Classificada 5 em 5 estrelas

A five star experience

I’ve now used Moving Internet twice in the last 6 months for temporary mobile internet whilst we moved house and have been impressed both times with the service. Delivery of the router was fast, a couple of connection issues first time round were resolved promptly and efficiently and the deposit money was returned to me both times within a day of returning the router. All in all, a great experience and would definitely use them again.

27 de fevereiro de 2026
Classificada 1 em 5 estrelas

Worst Customer Support I've Ever Seen

I had previously used their service and whichever device you get is a hit or miss. They first sent me a terrible device which did not work at all. I complained about it and they sent me a different one which was Ok. I had to go on holidays for 2 weeks and that's where the nightmare started.
I asked them if I could keep the device as I would need it again when I was back from holidays and I would then expand my contract. They rejected, which I could kind of understand.

I asked them if they could send me the same device which worked for me once I'm back and oh boy... They sent me 2 devices already which just plain not work and they are now literally trolling me on email while I keep begging them to send me the device that worked with pictures attached. I keep telling them it's not working and they keep sending me emails back with "put it near a window" or "reset the device". The first device is mega slow, but the second one just did not work at all.

Well... 1 star it's quite high for the experience I'm going through right now.

5 de março de 2026
Opinião espontânea
logótipo da Moving internet

Resposta da Moving internet

Hello Leon,
Thank you for taking the time to give us your feedback. We apologise for any inconvenience experienced.

Regarding the slow connection you were receiving in your location on the initial device for your first order, I can see a customer service team member had informed you that the local signal mast serving your area was undergoing a network repair. This means the engineers from the data providers were fixing the issues affecting the telecom mast serving that area as fast as possible to get everyone in the local area back to a good speed.

Hence, an alternative network (which was not experiencing a telecom mast issue at that local area) was dispatched to your address via a next day delivery service.

Regarding your request to keep the replacement device during your travels, I can see from the customer service inbox that, you had requested to keep the replacement device for an additional two weeks beyond your rental ended(for free). The customer service team member explained that an extension of the hire would be necessary to keep the device for that duration, but you declined the offer.

Regarding sending you the same device for your second order, I can see from the customer service inbox that you placed another order after you returned from your trip and requested we send the same device you used for your first order. The device you requested for was not available as it was hired out to another customer. Like all internet solution, the experience is contingent on the local infrastructure being free of heavy congestion or service outages.

Given you were experiencing slow speeds on the first device sent for your second order, a replacement device on an alternative network was sent to your address. However the network speed was not as expected, hence a customer service team member had informed you to place the device by the window and to reset the device, because these steps can help in resolving the speed issue you were experiencing in your location.

I can see from the email thread that you requested to keep the initial device sent to you for your second order and you returned the replacement device.

Given that Trustpilot wouldn't be an ideal place to provide customer service for an ongoing hire, I would recommend you contact the customer service team if you require further assistance, so that they can be in the best position to support you.

Sorry for any inconvenience experienced.

Kind Regards
Movinginternet.co.uk

Classificada 5 em 5 estrelas

Highly recommended

Highly recommended. Very easy to get up and running. Even got an immediate reply to my initial email enquiry late at night. We were running concurrent video calls while we were waiting for our permanent internet to be connected after moving house, and no problems at all. We posted the kit back and got a quick deposit refund. An ideal easy solution if you need temporary internet.

5 de março de 2026
Opinião espontânea

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