Did exactly what we wanted but at a price of £230 for 7 weeks.... We tried hotspots - and other wifi sharing but we needed the wifi plug in router. It worked well enough while we waited for Sky to... Ver mais
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Leia as opiniões dos outros
Exceptional, if everything in life was as easy as MovingInternet, it would be amazing. Very helpful, easy to return and honestly it is just plug it in, incredible simple. Thank you will use again if I... Ver mais
I needed to use this in an emergency after my Virgin Media broadband went down with an estimated fix date of 10 days. Ordered at 9pm on a Tuesday to arrive on the Thursday; arrived 11.00am on the Thu... Ver mais
I would love to give a good review as it did arrive promptly and functioned as needing. However, I could never recommend the company to anyone. Do not order if you cannot get to a post offic... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Provides temporary internet access router to access the internet while waiting for your broadband installation, for your holiday home or small business. No installation required, just plug to power source and connect to the router through wifi to start accessing the internet.
Informações de contacto
20-22 Wenlock road, n1 7GU, London, Reino Unido
- info@movinginternet.co.uk
- movinginternet.co.uk
4,4
Excelente
675 opiniões
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Absolutely terrible experience
Absolutely terrible experience, router was sent out early to a new property (prior to the date i asked)...shock that no one was in to accept the delivery so it was returned to sender, zero contact from the company despite knowing that it was returned and i would be without internet, they now expect me to pay a re-delivery fee and are refusing to extend my hire by the days lost which is now approaching one week, complete lack of customer service or awareness of how to treat people, left me completely isolated and unable to WFH, Shocking! Avoid at all costs.
26 de março de 2025
Opinião espontânea
Resposta da Moving internet
Hello Ricard,
Thank you for providing us with your feedback. We sincerely apologise for any inconvenience experienced.
I can see Royal mail tried to deliver the device a day before your start of hire date, and the tracking detail page shows a second delivery attempt was on your start of hire date but there was no answer. So Royal mail returned the package back to us. Unfortunately Royal mail does not send notification to senders of packages/parcels if the recipient was not available to accept the package. It's only after a returned package arrives back with us that we become aware of it being return, and a team member would normally then investigate to find out why it was returned back.
I can see the customer service team also got a replacement device dispatched to you through a Next day delivery service, but you decided you didn't want the device anymore and I can see from Royal mail tracking detail page that you had rejected the replacement device when your local postman/woman attempted to deliver it, so Royal mail return the replacement/backup device back to us.
Kind Regards
Moving internet
Utter trash company - STAY AWAY.
Awful, awful company. Emailed to ask about internet at new property and was told absolutely no problems and would expect good speeds. In fact they even went so far as to send me a picture of a map of the area which showed these good speeds.
Now, a few days before the move, and having taken the money, they say that they have checked again and actually can't provide the service they told me was available.
Please note the same parent company Lime Enterprise Ltd also has another website set up with the same sort or products. The website is designed to appear completely separate and is called WiFi Hire UK. But it's the same people and service. And, of course, no phone number available for either company.
They have just sent me a very unofficial looking refund form ... I won't hold my breath waiting for that money to arrive.
Absolute scumbag company. STAY AWAY!
24 de março de 2025
Opinião espontânea
Resposta da Moving internet
Hello Tim,
Thank you for providing us with your feedback. We sincerely apologise for any inconvenience experienced.
This has been looked into, and I can see you contacted us 8 days before your start of hire date to ask for coverage of your location. On the day of your enquiry there was a good coverage and no telecom equipment network issues at the location.
I can also see the customer service team re-checked your location a few days before your hire period started(which was 6 days after your initial enquiry), just to ensure the network was still good at your location before we send out a device to you.
The customer service team saw a telecom equipment issue had recently occured at that location and would affect the internet access of everyone in that neighborhood/area using the network. This meant if a device was dispatched to you, you would experience internet speed issues.
So the customer service team sent you an Urgent email (ahead of your start of hire date) to notify you of the telecom equipment issue now affecting the location you wanted to use the device (the location you enquired of, about 6 days prior).
I can also see the team issued you a full refund on the same day and had also notified you about this.
I can see you had also sent an email acknowledging you had received the refund update sent to you.
Unfortunately we have no control over posibilities of telecommunication mast/equipments getting damaged in an area or experiencing failure as every data network provider does experience telecom equipment failure from time to time across the United Kingdom . We do our best to crosscheck internet status of delivetry addresses ahead of sending a device out to customers to ensure customers would have a good internet access when they receive our device.
In this situation, our customer service team went ahead and beyond to re-check the location before we dispatched a device to you. They urgently notified you of the technical issue affecting coverage at your location and also issued you a full refund on the same day also.
Kind Regards
Moving internet
Overall a pretty bad experience for me
Overall a pretty bad experience for me. First the router came damaged and missing pieces this is likely on Royal mail but the company could definitely ship in a box instead of an envelope. Then for my area (further outskirts of London) the wifi was effectively useless 😅 like the absolute highest speed I could get was 10mbps and that was on a good day, on average I would get about 2mbps. I ended up needing to rely on my phones hotspot in the end anyway. Definitely would not try them again.
---
Response to their Reply:
As mentioned, if you shipped with a box the damaged product would not be an issue. Additionally when providing a service for only a few days, sending an additional router from a different provider is not really a valid solution (as it will take time to arrive), hence why I did not contact you.
9 de fevereiro de 2025
Opinião espontânea
Resposta da Moving internet
Hello Jason,
Thank you for providing us with your feedback. We sincerely apologise for any inconvenience experienced.
This has been looked into, and I can see that you contacted us regarding our router saying it came wrapped in a plastic sleeve which had written on it by Royal Mail saying, "We're very sorry the enclosed item has reached you in this condition". I can also see that you stated that it was in a working condition and that Royal Mail included a paper apologising for the state it was in.
I have searched through our customer service support inbox as part of the investigation but didn't find any further emails from your email address, which means, unfortunately, the customer service team had not been contacted regarding experiencing speed issues during your hire period.
There are a number of external factors that can affect the speed. Hence, reaching out to us by replying to the hire confirmation email to notify us of a speed issue would have meant the team would investigate the issue to first identify the cause and see if it can be resolved remotely. Else, if one of the other data providers we use has a better speed at that location, a replacement device could then be dispatched.
Unfortunately, we were not made aware, so we were unable to investigate the issue during your hiring period. Sorry for any inconvenience experienced.
Kind Regards
Moving internet
Be cautious …
Paid extra to have the unit 3 more days. Used until the afternoon of the last day (which was a Friday) Post office not open during the weekend. Device posted first opportunity on Monday. Received back safely.
The scam company charged me an extra £30 as I did not return during a weekend!!! Impossible, since the post office is closed.
The unit was unused during this period since I had fibre installed.
Refuse to give full payment back. Case opened with credit card company.
3 de fevereiro de 2025
Opinião espontânea
Resposta da Moving internet
Hello Kay,
Thank you for providing us with your feedback. We sincerely apologise for any inconvenience experienced.
This has been investigated, and I can see your hire ended on a Friday, but you posted the device back to us 3 days after your hire ended. Based on the Royal Mail website, the Post office where you posted the device back from is open all day on Fridays and 9 am - 1 pm on Saturdays. But you dropped it off at your local post office the following week Monday(3 days late) instead of Friday, which was the day your hire ended.
Hired Devices are meant to be returned (dispatched back to us) on the day the hire ends.
Kind Regards
Moving internet
Everything as promised
Everything happened as expected. Delivered on time, you literally plug the router in and it works. Deposit returned. Really handy for when you move.
20 de janeiro de 2025
Got in touch with this company during…
Got in touch with this company during our house move. Brillant service and just to be able to plug something in and it works straight away was such a relief. Totally recommend and I would definitely use them again.
27 de dezembro de 2024
Absolutely brilliant service and used…
Absolutely brilliant service and used while our normal fibre was connected. Great signal and used for working from home. Would definitely use again.
11 de dezembro de 2024
I was honestly really skeptical as i…
I was honestly really skeptical as i never new this was such a thing I can't get a contract and just needed internet until ours was set up and having 5 children I may have ended up crucified with no Internet for a month
The box arrived the next day and managed to run all the xbox and PlayStations and I Evan managed to set up a sky stream box it did lag a bit but as to be expected then easy to return and refunded within a couple of days honestly couldn't have managed without 😀
11 de dezembro de 2024
Dreadful company Awful customer service…
Dreadful company Awful customer service Expensive and a very patchy service Would definitely not recommend
28 de novembro de 2024
Opinião espontânea
Resposta da Moving internet
Hello Muriel,
Thank you for your feedback.
This has been investigated, and I can also see you sent us an email regarding the internet speed towards your hire end date. A speed test was requested by our customer service team and a guide on how to perform the speed test was also provided, but we didn’t receive any. The customer service representative had recommended sending a replacement device running on a different network, but you declined saying you are getting your broadband connection.
I can also see that you paid for 3 days extension later and the tracking code shows us that you have posted back the device at the end of your extension date.
Kind regards
Moving Internet
This company will charge you late fees…
This company will charge you late fees even if you rush the post out, any excuse to charge extra.
Dorothy was very rude on emails.
DO NOT USE THEM.
3 de dezembro de 2024
Opinião espontânea
Resposta da Moving internet
Hello Nicholas,
Thank you for your feedback.
This has been investigated, and I can see the deduction was because you kept the device with you for 2 extra days. (The return tracking code shows us the date the device was dropped off at the post office). So, the additional days of hire cost was deducted from your deposit, and the balance amount was refunded to you. I can see this was also explained in detail by a customer service team member.
Kind regards,
Moving Internet
Efficient, plug and play.
An excellent service to bridge gaps.
2 de dezembro de 2024
Opinião espontânea
Fantastic
Fantastic. Arrived when they said it would. Literally plug in and it's ready to go. Worked in a house with thick concrete walls and was way more powerful and reliable than I thought it would be. Streaming media on multiple devices opposite sides of the house consistently. V impressed.
30 de novembro de 2024
Opinião espontânea
Purchased 11 days of internet whilst…
Purchased 11 days of internet whilst waiting for our proper one to be installed. Day one of hire and I had 0.27Mbps. I emailed the address provided and asked for help. I had a response requesting to complete 3 speed tests.. which I did. It’s been more than 24hrs and I have not had a response. I would expect a 24/7 helpline if I’m being charged £70 for 11 days ‘internet’. I work from home, so pray for me that it starts working. It’s been 2 days now and it’s not. I hope to get a refund.
update:
Someone named Dorothy contacted me early today to explain the team did not work weekends. I was offered a new device and a refund for the days I did not have internet. I was told today by our internet provider that they could attend on Wednesday to instal our internet, therefore I declined the offer to resend a new device. Dorothy explained I would only be charged for 3 days usage. The customer service has been faultless (although it would be good to have a 24/7 helpdesk) however I cannot give more stars as the internet is consistently weak.
30 de novembro de 2024
Opinião espontânea
Disappointing
First of all there was no option for them to leave the router in a safe space and as I was out I missed delivery two days in a row (which I had paid for). Package arrived damaged, and the router is plugged into an adapter. You are then supposed to post it back the day your hire ends which makes little sense since you've paid for that day.
The router itself worked perfectly fine, but given all the above and how expensive it is, I would not use it again.
Edit after reply from MI: I think you need to incorporate ways in which customers can get the device without waiting in their homes all day, I did eventually have it sent to a local post office to collect when I could, and I am saying this should be an option from the start.
I also think you need to rethink your end of hire dates and your expectations for when the device is returned. Nobody wants to pay for a day of service that they won't actually get because you expect the device back the day of the end of the hire period. Have a system where the device connectivity is turned off at the end of hire (unless extended) and then a date where the device must be returned.
20 de novembro de 2024
Opinião espontânea
Resposta da Moving internet
Hello Christina,
Thank you for providing us with your feedback, and first, we sincerely apologise for any inconvenience experienced.
This has been investigated and we can see Royal Mail made two attempts to deliver the device to your delivery address. As highlighted on our delivery information page, FAQ, and in the hire confirmation email you received, there needs to be someone at the delivery address at the start of the hire date to accept the package from Royal Mail.
Regarding the device being damaged, our devices are normally dispatched via Royal Mail, and I recognise Royal Mail can damage a device on the route.
I have searched our customer service inbox and unfortunately, we have not found any email from you notifying us about damages made by Royal Mail when the device arrived with you.
I can see we were only contacted when you requested to extend your hire, and then 3 days after your hire ended to inform us that you just posted the device back to us.
Kind Regards
Moving Internet
Very poor connectivity so purchased…
Very poor connectivity so purchased another solution from a competitor.
Perhaps should test postcode area before sending kit.
Very unhelpful reply from customer services. So complete waste of money for us. Might work elsewhere. Surrey based.
18 de novembro de 2024
Opinião espontânea
Resposta da Moving internet
Hello DH
Thank you for your feedback.
Unfortunately, we couldn't find any hire under the name "DH" on our system.
Hence, we have been unable to investigate this or look deeper into it.
Kindly reply to your hire confirmation email (hire confirmation email received after placing your order), or reply to any existing email support thread, and a customer service team member would be happy to investigate this.
Kind Regards
Moving Internet
Great experience and perfect for short term internet while internet switched.
Very easy to use get on the way with. Delivery was fast. There was technical issues as I switched my broadband which ment I would have had no internet for two weeks. Moving internet was perfect for using so I could still work from home and our little one still had use of the internet. Thank you so much.
5 de novembro de 2024
Opinião espontânea
Excellent service
Excellent delivery, item worked straight out of the box. All worked as expected. Deposit refund on time as promised. All excellent.
22 de outubro de 2024
Simple process and excellent…
Simple process and excellent communication throughout - very easy to arrange and set up
26 de outubro de 2024
Opinião espontânea
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