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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Competitive price. Speedy dispatch with reputable courier. Bulb arrived well packed. As described. Many thanks. Will definitely use again.

Classificada 5 em 5 estrelas

Quickly delivery, well packaged and protected during transit. The only negative thing I'd perhaps say is that the box wasn't sealed when it arrived - but I don't know if they ever are and the blub wa... Ver mais

Classificada 5 em 5 estrelas

This was a straightforward pleasant transaction, after ordering received confirmation email and the projector bulb unit was tracked and delivered swiftly across borders with no problems. The unit was... Ver mais

Classificada 5 em 5 estrelas

First time buying a replacement projector lamp, and was a bit apprehensive about doing so, especially a third party one. All went completely fine - easy to find the right bulb on the website, the pric... Ver mais

Informações sobre a empresa

  1. Loja de peças sobressalentes e componentes electrónicas

Escrito pela empresa

MyProjectorLamps is an online retailer for LCD and DLP replacement projector lamps. We carry and stock over 8,000 different makes, brands, and models. We also sell RPTV lamps for your television.


Informações de contacto

4,9

Excelente

TrustScore: 5 em 5

265 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,9

Todas as opiniões

(265)

46 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

When my old lamp started to flicker…

When my old lamp started to flicker slightly I knew I needed a new lamp quickly as I had a presentation the following week. I looked at several sites and chose MPL for reviews and price. The lamp unit arrived the day before the presentation and fitted with no problems. Would certainly use them again.

14 de junho de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

I finally received the product I ordered…

I didn't receive the bulb I ordered in time for a wedding in Scotland. It wasn’t delivered to the venue until after the event and by then I had returned to London. I was not informed of the late delivery date until after it was dispatched. When I tried to cancel or have it redirected I believe I was threatened with a £100 fine (though MPL later said this was a misunderstanding). To be fair, as soon as they saw this review, MPL picked up the lamp from Scotland and delivered it to London. So that was a good result.
Lessons to be learned by MPL and customers: 1) MPL should make clear the delivery time BEFORE PURCHASE is completed, not after it is dispatched; 2) customers should double check or phone if it is unclear when the item will arrive (they state immediate delivery and have a UK address but ship from the Netherlands) Fortunately, the bulb was only needed for backup and the existing one didn't fail and the company responded quickly to my review (my advice - always complain if service isn't good enough it's good for the company and improves service.

3 de junho de 2023
logótipo da MyProjectorLamps

Resposta da MyProjectorLamps

Hi Peter,

Thank you for your feedback and we are sorry you feel this way.

I have looked into your order and you purchased a projector lamp with UPS FREE GROUND DELIVERY on May 31st.

We shipped the lamp on June 1st (Thursday) and it delivered exactly 2 business days later on June 5th (Monday) which is very fast for our FREE Ground delivery service. We also sent an email with the UPS tracking number so that you could see the delivery schedule. It appears to have been delivered relatively quick and definitely not late in any way for the shipping type selected.

We always recommend any customers who require Urgent Delivery to purchase our Express Delivery option since it is guaranteed to arrive during a certain time period versus the FREE Ground delivery. We also recommend customers who need delivery for a specific day or time to also call us and we can let you know if it’s possible depending on where you are located.

Regarding your comment about the £100 fine. That doesn’t sound like something we would have done. Was this UPS that told you this? We don’t make threats in any situation. Sometimes there might be additional shipping fees if it is not our fault, but £100 sounds incorrect and does not sound like our policy.

Our team will contact you by phone/email this week to get a better understanding from you of what exactly happened and see if we can help resolve the situation if it hasn’t already been handled.

Classificada 1 em 5 estrelas

Disappointing delivery experience

My order was shipped by UPS 1400km in the wrong direction and therefore was delayed by 3 days and did not arrive within the 4-5 business day estimate. I received regular updates from UPS including one confirming that my order had been shipped to Sweden, so it's amazing that MPL aren't able to see this. I'm happy to share that detail but rather than engage with me, they would rather remove this review.

The website MPL customer service both confirmed a 4-5 day delivery and despite the response below, this was missed (it arrived 6 days from order). (does not state from pick up). In addition, I needed to twice become available for delivery due to the rescheduled date (2nd date was 3 days later after UPS confirmed that it had been sent to Sweden).

Clearly this is UPS' issue but MPL have not acted well since, with no apology, no support in engaging UPS and now no recognition that it even happened (see below). Since then, MPL have continued to solicit for 5* trustpilot reviews for cash off future purchases and have tried to remove this review on the basis of verification despite being able to respond to the detailed timeline. Clearly they will do anything to try and remove genuine poor experience rather than do anything about it.

I won't use this website again.

Thanks also for confirming my postal city on a public website - clearly no need for you to do that.

24 de maio de 2023
logótipo da MyProjectorLamps

Resposta da MyProjectorLamps

Thank you for your feedback. We are sorry to hear you had a bad experience. If you had sent correspondence, we can investigate and find out if anything was missed. We are generally very good at replying to voicemails and email messages within 1 business day but there is always a possibility we missed your correspondence and we are sorry if this was the case. We will have a team member follow up with you today.

We have looked into your order and it was made on May 18th. Our team shipped your lamp on Friday May 19th with UPS and it was delivered on Friday May 26th by 11:12 AM. Exactly 5 business days later after the UPS pick up.

We have logged into our UPS interface and while it shows that this lamp was delivered 5 business days after being picked up, it does not show any scans in between Amsterdam and Cardiff. So we cannot see anything odd with how this package was shipped (it does not appear to have been shipped in the wrong direction). Perhaps you can share where you found this info? At this point, it is hard to say that anything really went wrong in the shipping process, but we can take time to investigate and follow up with you.

We realize that our website said that it is “estimated 4 – 5 business days” with UPS Ground, and while we try our best to get the lamp to you as quickly as possible, this is still just an estimate. UPS Ground never provides exact delivery dates since it is the most basic UPS delivery service (it is our FREE service on our website). *UPS express deliveries can be purchased at a premium but they have guaranteed delivery times due to the nature of the service and price.

Thanks again.

Classificada 5 em 5 estrelas

Promptly shipped my lamp

Having only ordered lamps twice from this company I can say they ship products tracked very quickly, and you know when it's arrives on your shore and then to your door. I have no hesitation in recommending this company. Sure you can buy the same product cheaper elsewhere but how many weeks would you have to wait ? I lamp has given my JVC projector a new lease of life with its brighter image quality!

3 de maio de 2023
Opinião espontânea
Classificada 3 em 5 estrelas

Questionable performance

Ordered and fitted a bulb one year ago and it just blew. That’s only a year. I’m unable to tell you how many hours that was as I can’t turn it on, but as I never got near to a change bulb warning it’s fair to say longevity of the bulb was poor. Ordinarily I’d change every 2-3 years.

Update. The lamp lasted 2073 hours. The bulb blew up sending broken glass all through the projector. The projector has been in a fixed position since the bulb was installed. The bulb timer was reset when it was installed. You have my details if you want to get in touch.

17 de abril de 2023
Opinião espontânea
logótipo da MyProjectorLamps

Resposta da MyProjectorLamps

Thanks for your feedback and sorry to hear you had this experience. Did you try calling our customer support staff to see if there was anything we could do to help you or troubleshoot the issue? For example, sometimes A lamp can auto shut off if the lamp hours are not reset at the time of installation. There might be something we can do for you in this case if we can have a conversation about what happened exactly. We will contact you in the next 24 hours to discuss what happened.

Classificada 5 em 5 estrelas

Brilliant service

Brilliant service. They had my lamp in stock (in Amsterdam) and I used the MPL toward express delivery (order confirmed 23-03-23 at 09:59, and it arrived by noon the next day (in UK).
I fitted it in my old porojector and it works perfectly.
Recommended !

23 de março de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Great experience

Great experience , Easy order, speedy delivery and an easy installation , picture quality has been restored to as new

10 de fevereiro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Had to contact MyProjectorLamps as…

Had to contact MyProjectorLamps as delivery company failed to deliver on time. Very helpful member of staff contacted delivery company on my behalf and arranged for package to be delivered next day. Products great value for money, just about to place an order with them again.

16 de fevereiro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Very quick despatch

Very quick despatch. Replacement lamp was very well packed and arrived within a few days. Excellent lamp. Projector is back up to full brightness. I would use my projector lamps again.

21 de janeiro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

good experience

This was a straightforward pleasant transaction, after ordering received confirmation email and the projector bulb unit was tracked and delivered swiftly across borders with no problems. The unit was safely packaged. Furthermore am very happy with the product so far and the six month return policy is an added safety net. I will use MyProjectorLamps again as they are also well priced. Thankyou.

27 de dezembro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Fantastic service and product

Our EPSON Projector lamp stopped working after five years. We ordered replacement housed lamp from a UK company. Very dissappointed with it as the brightness of the lamp was very poor. Returned and got a replacement same problem. Sent back for a refund. Then found Myprojector lamps site. Ordered it and arrived in 3 days although coming from Holland. It is so good same as original projector lamp , brightness and function absolutely fantastic bulb and service

2 de janeiro de 2023
Opinião espontânea

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