Great after sales service. Alex and Austin sorted out the problem within a day of visiting the store. Very pleased with the service
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Leia as opiniões dos outros
This company provides some of the greatest customer service in the UK. Luke who answered my call was totally professional and helpful. If all companies were this efficient the world would be a mu... Ver mais
A empresa respondeu
Paid click and collect for concrete blocks etc. When I arrived helpful from start to finish due to fork lift/ yard worker at Watford branch (eastern European guy, sorry did not get his name. But credi... Ver mais
A empresa respondeu
Delayed delivery, then told all items were now in Watford (Friday 20th March) and that priority delivery would be scheduled and that I would receive a call back. Chased again yesterday and initially... Ver mais
A empresa respondeu
Informações sobre a empresa
- Fornecedor de materiais de construção
- Loja de materiais eléctricos
- Loja de materiais de isolamento
- Loja de artigos para paisagismo
- Loja de madeiras
- Loja de materiais para canalização
Sobre MP Moran - Watford
Escrito pela empresa
Welcome to the official page of MP Moran & Sons, a leading Merchant in the south of England. Our extensive fleet of FORS-accredited vehicles ensures swift and dependable deliveries. As expert Builders and Plumbers Merchants, we take pride in offering a comprehensive inventory, boasting over 24,000 top-quality products.
Explore our state-of-the-art bathroom showrooms in Watford,and Willesden where you'll find the latest trends and designs to elevate your home. Additionally, our Kitchen Showroom in Watford provides extensive kitchen solutions to suit your style.
At MP Moran & Sons, we are committed to meeting your construction and renovation needs.
Explore our state-of-the-art bathroom showrooms in Watford,and Willesden where you'll find the latest trends and designs to elevate your home. Additionally, our Kitchen Showroom in Watford provides extensive kitchen solutions to suit your style.
At MP Moran & Sons, we are committed to meeting your construction and renovation needs.
Informações de contacto
1 Merchant Way, WD25 8FA, London, London, Reino Unido
- 01923229700
4,3
Excelente
145 opiniões
Respondeu a 98% das suas opiniões negativas
Geralmente responde dentro de uma semana
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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Great after sales service
Great after sales service. Alex and Austin sorted out the problem within a day of visiting the store.
Very pleased with the service
29 de abril de 2026
Opinião espontânea
Resposta da MP Moran - Watford
Hi Bob, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
Delayed delivery
Delayed delivery, then told all items were now in Watford (Friday 20th March) and that priority delivery would be scheduled and that I would receive a call back. Chased again yesterday and initially told order was complete and would get delivery sorted, then called back to tell me that main part or order were nor in stock (even though when ordered Watford were showing 4 in stock, hence the order). Completely failed at customer service, will never use in future and will tell everyone to avoid.
I haven't even received an email confirming cancelation of order and refund to credit card as per my final request yesterday.
Get yourselves together and act accordingly.
25 de março de 2026
Resposta da MP Moran - Watford
Thank you for your feedback, and we’re very sorry for the experience you’ve had.
We sincerely apologise for the delays, the conflicting information regarding your order, and the lack of clear communication throughout. We understand how frustrating it must have been to be told items were available and ready for delivery, only to later find out they were not in stock. This is not the level of service we aim to provide.
We can confirm that your order has now been cancelled and a full refund has been issued to your original payment method. You should receive a confirmation email shortly if you have not already, but please allow a few working days for the funds to appear back in your account depending on your card provider.
Your comments have been taken seriously, particularly regarding stock accuracy and communication from our team. We are reviewing this internally to prevent similar situations from happening again.
Ive been in twice now and have to say…
Ive been in twice now and have to say that Brian is just brilliant and has the patience of a saint! He knew exactly what I was looking for and I was in and out both times in no time! Def be coming back! Thanks Brian
20 de março de 2026
Opinião espontânea
Resposta da MP Moran - Watford
Hi Dena, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
Good competitive prices for quality…
Good competitive prices for quality products. Helpful staff
10 de março de 2026
Resposta da MP Moran - Watford
Hi, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
Placed a few orders with them now
Placed a few orders with them now. My go to place to buy all my supplies now (DIY/ self renovation) would recommend
3 de março de 2026
Resposta da MP Moran - Watford
Hi, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
SIMPLY GREAT CUSTOMER SERVICE
This company provides some of the greatest customer service in the UK. Luke who answered my call was totally professional and helpful.
If all companies were this efficient the world would be a much better place.
Thanks again for being GREAT.
kEVIN wILKERSON
18 de março de 2026
Opinião espontânea
Resposta da MP Moran - Watford
Hi, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
Very very helpful with good pricing and…
Very very helpful with good pricing and great service.
6 de março de 2026
Resposta da MP Moran - Watford
Hi William, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
First steel bath rejected as damaged it…
First steel bath rejected as damaged it had no protective packaging. Today second Bath delivered but without feet!!!
This has caused difficulties as plumber cannot continue fitting. Urgent further delivery now required
3 de março de 2026
Resposta da MP Moran - Watford
Thank you for bringing this to our attention, and we’re very sorry to hear about the issues you’ve experienced with your order.
Firstly, we apologise that the original steel bath arrived damaged and without adequate protective packaging, and we’re very sorry that the replacement has now been delivered without the feet. We completely understand how frustrating this must be, especially as it has delayed your plumber and the installation.
This is certainly not the standard of service we aim to provide. Please contact our customer service team as soon as possible on customersupport@mpmoran.co.uk with your order details so we can urgently arrange for the missing feet to be sent out and resolve this for you as quickly as possible.
We sincerely apologise for the inconvenience caused and appreciate you bringing this matter to our attention.
Kind regards,
MP Moran Customer Service Team
Resposta da MP Moran - Watford
Hi Anita, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
They went above to find my missing item…
They went above to find my missing item i ordered. Really happy with theirs customer service. Highly recommend 👌
9 de fevereiro de 2026
Resposta da MP Moran - Watford
Hi, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
Simple ordering system
Simple ordering system, quick delivery and very professional throughout the process. Heavy fire boards delivered and placed very tidely in the garage.
9 de fevereiro de 2026
Resposta da MP Moran - Watford
Hi, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
Fast delivery and helpful staff
28 de janeiro de 2026
Resposta da MP Moran - Watford
Hi Nick, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
Disappointed collection …
I ordered a shower tray for collection on Watford, after arriving there, the item was out of stock so I had to go to Willesden. After collecting the shower tray in Willesden the item was dirty with birds excrements and moisture, packaging was also broken and full of dust…
24 de janeiro de 2026
Resposta da MP Moran - Watford
Thank you for taking the time to share your experience, and we’re very sorry for the inconvenience you faced.
We sincerely apologise for the stock issue at our Watford location, which required you to travel to Willesden, as well as for the condition of the shower tray on collection. This is certainly not the standard we aim to provide. Items should always be clean, properly packaged, and ready for collection, and we regret that this was not the case on this occasion.
Your feedback has been passed on to the relevant teams so we can review our stock handling and collection processes to prevent this from happening again. Please feel free to contact us directly so we can look into this further and work towards a suitable resolution.
please contact customersupport@mpmoran.co.uk
Best price for what i needed.
Helpful staff. Great range of stock. Very reasonable prices.
24 de janeiro de 2026
Resposta da MP Moran - Watford
Hi Phil, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
Have now been waiting 10 days for a…
Have now been waiting 10 days for a quote on a new bathroom from the Watford Store. Sat with a member of the team (Brian) on Monday 19th and went through exactly what we wanted. Was told quote would be with us by Thursday when we had a fitter coming to give us a quote on installation. Have since emailed 3 times and phoned twice to chase and as of today Wednesday 28th still nothing. How can a business expect to survive if they don't respond.
19 de janeiro de 2026
Opinião espontânea
Resposta da MP Moran - Watford
Thank you for taking the time to leave this feedback. We’re very sorry for the delay and for the lack of communication you’ve experienced — this is not the level of service we aim to provide.
You’re absolutely right to expect a quote within the timeframe discussed, especially after taking the time to visit the Watford store and plan your bathroom with our team. We apologise that this didn’t happen and that your follow-up emails and calls were not responded to promptly.
We would like the opportunity to look into this immediately and put things right. Please contact the Watford store directly or email us with your details so we can investigate what went wrong and get back to you as soon as possible.
Thank you again for bringing this to our attention, and we’re sorry for the frustration this has caused.
Resposta da MP Moran - Watford
Hi Patrick, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
Great Customer Service
The only company I could find which sells individual Drivesett Argent Edging, great for smaller DIY projects. Great customer service, in particular Luke was very responsive. Highly recommended.
13 de janeiro de 2026
Opinião espontânea
Resposta da MP Moran - Watford
Hi Michael, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
Delivery Failure Impacted Ongoing Project
After a disappointing delivery experience with another company, I decided to contact MP Moran to supply 4 jumbo bags of grano dust, as I urgently needed the materials on Thursday, 2 January to finish a job by Monday.
I contacted the Watford branch by both phone and email, clearly explaining the situation. I specifically asked to be told if delivery was not possible, so I could order elsewhere in time. I was assured that the delivery would be made on the morning of 2 January.
Based on that guarantee, I trusted them, organised labour, and planned the works accordingly.
By 13:00, it became clear that no delivery was coming. After calling and emailing again, I was then told that delivery would only be possible on Monday, 5 January
This caused not only a financial loss due to wasted labour and delays, but also damaged my professional credibility with my client which is far more difficult to recover.
Mistakes can happen, but what is frustrating is being given a firm assurance when it clearly could not be met. I’m sharing this experience to hopefully create awareness for other tradespeople who rely on accurate delivery commitments to run their businesses
2 de janeiro de 2026
Opinião espontânea
Resposta da MP Moran - Watford
Hi Robert,
I do sincerely apologise for the inconvenience caused,
We do state not to book any builders or workmen until the goods arrive as there could be a multitude of reasons why a delivery couldn't be made,
You Should of been contacted by our transport team to inform you this would not be delivered on the 2nd and we will have this looked into this as they should be contacting customers pertaining to their orders,
Again I am sincerely sorry for any inconveniences caused,
If you require any further assistance please contact Customersupport@mpmoran.co.uk
Many Thanks,
Luke
Very easy to deal with and knowledgeable staff
Very easy to deal with and knowledgeable
19 de dezembro de 2025
Resposta da MP Moran - Watford
Hi Richard, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
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