I called the Tottenham branch of MP Moran yesterday in desperate need of an oddly sized shower tray I could actually pick up same day. The phone got answered quickly by Ryan. He was friendly and helpf... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Great after sales service. Alex and Austin sorted out the problem within a day of visiting the store. Very pleased with the service
MP Moran is great, stuff is friendly. Sadly at the time of my purchase they were using Yodel which is probably the worst delivery company in the world. That's the only reason for 1-star deduction.... Ver mais
A empresa respondeu
This company provides some of the greatest customer service in the UK. Luke who answered my call was totally professional and helpful. If all companies were this efficient the world would be a mu... Ver mais
A empresa respondeu
Informações sobre a empresa
- Fornecedor de materiais de construção
- Loja de materiais eléctricos
- Loja de materiais de isolamento
- Loja de artigos para paisagismo
- Loja de madeiras
- Loja de materiais para canalização
Sobre MP Moran
Escrito pela empresa
Welcome to the official page of MP Moran & Sons, a leading Merchant in the south of England. Our extensive fleet of FORS-accredited vehicles ensures swift and dependable deliveries. As expert Builders and Plumbers Merchants, we take pride in offering a comprehensive inventory, boasting over 24,000 top-quality products.
Explore our state-of-the-art bathroom showrooms in Watford,and Willesden where you'll find the latest trends and designs to elevate your home. Additionally, our Kitchen Showroom in Watford provides extensive kitchen solutions to suit your style.
At MP Moran & Sons, we are committed to meeting your construction and renovation needs.
Explore our state-of-the-art bathroom showrooms in Watford,and Willesden where you'll find the latest trends and designs to elevate your home. Additionally, our Kitchen Showroom in Watford provides extensive kitchen solutions to suit your style.
At MP Moran & Sons, we are committed to meeting your construction and renovation needs.
Informações de contacto
London, Reino Unido
- 01923 831 660
- customersupport@mpmoran.co.uk
- mpmoran.co.uk
4,4
Excelente
3 mil opiniões
Respondeu a 98% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Great after sales service
Great after sales service. Alex and Austin sorted out the problem within a day of visiting the store.
Very pleased with the service
29 de abril de 2026
Opinião espontânea
I ordered a specific drainage part that…
I ordered a specific drainage part that I needed +paid extra for delivery before 5pm the next day as I needed it urgently
2 days later it had not arrived so I contacted them about it i did not even receive an acknowledgement or apology they just refunded my payment with no explanation at all
Terrible customer service
30 de abril de 2026
Opinião espontânea
Unpleasant experience
a minute ago
New
Very unpleasant experience , the staff is not helping , very bad attitude when you ask for help, went to the shop at 17:10 I've waited on a queue for 30 min to be told with, with a bad attitude, that I can't be served. A shop to avoid for sure.
27 de abril de 2026
Opinião espontânea
Resposta da MP Moran
We’re really sorry to hear about your experience — this is not the level of service we aim to provide.
Waiting in line for 30 minutes and then being turned away is understandably frustrating, and we regret how this situation was handled. Your comments about the staff attitude are especially concerning, as we expect all customers to be treated with courtesy and respect at all times.
We would appreciate the opportunity to look into what happened and make this right. If you’re open to it, please contact us directly on Customersupport@mpmoran.co.uk with a few more details so we can follow up internally and address this with the team.
Paid for next day delivery on Wednesday…
Paid for next day delivery on Wednesday so far no sign of delivery or notification
I have employees waiting to do work which is costing me money due to your professional inadequacies in deal with this order
I expect to be compensated for my costs
Barry Taylor
The one star is for processing the order
9 de abril de 2026
Resposta da MP Moran
Dear Barry,
Thank you for your feedback. I’m sorry to hear about your frustration regarding this order and the impact the delay has had on your work.
We’ve reviewed the shipment details, and according to the tracking information, your order was delivered the next day in line with the next day shipping service selected at checkout. We understand this may not match your experience, and we would like to look into this further to clarify exactly what happened.
If you could please contact customersupport@mpmoran.co.uk and confirm the delivery address and whether anyone was available to receive the parcel, we’ll investigate with the courier immediately. Our aim is to resolve this as quickly as possible and ensure there are no outstanding issues.
We take concerns like yours seriously and will do our best to assist once we have a bit more information.
I would like to just say the Willesden…
I would like to just say the Willesden branch is my favourite branch Alex in the warehouse. It was his first day and still knew where everything was helped me a lot also. Terry Sullivan that served me showed me where everything was that I needed and was really helpful. Well done. You’ve definitely got it right at this branch.
9 de abril de 2026
Resposta da MP Moran
Hi, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
Could rate this a zero if possible.
Could rate this a zero if possible.
Placed a large order with this company and it was the worst mistake i’ve ever made. Received my order and was given display items that was bashed and broken and hardly worked. After speaking to the team i was promised a brand new item but had to return the broken item first. After using my own money to package and print out the delivery to send back for their mistake i was told full communication would be given on my order as this has been on going for 2 weeks. After another 5 days had passed still no communications so i had to take it into my own hands and call the company myself to find that there was no more stock left and now have to wait 3-5 days for a refund. This company is an absolute joke have left me in the dark for almost 3 weeks and no compensation or efforts were given. Absolute terrible company would never have my business again and would advise anyone to never shop with them.
22 de abril de 2026
Opinião espontânea
Resposta da MP Moran
Hello James,
We’re really sorry to hear about your experience and understand how frustrating this must have been.
This is not the level of service we aim to provide. Receiving damaged display items and then facing delays, lack of communication, and ultimately no replacement stock is unacceptable, and we sincerely apologise for the inconvenience caused.
We also recognise that you were out of pocket returning the item due to our error, which should not have happened. Your feedback regarding the delays and lack of updates has been noted and will be addressed internally to ensure better communication and stock handling moving forward.
Great Customer Service
I found MP Moran pricing to be very competitive although the delivery cost for a pallet was quite high. The ordering process online was easy and the communication and support from the online customer service team was excellent.
Very happy customer.
31 de março de 2026
Resposta da MP Moran
Hi John, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
Placed an order with this company
Placed an order with this company, after completing payment I received a call saying 1 item wasn't available so they will refund the cost of it, (which they did ) after waiting quite a few days for my order to arrive
( which didn't ) I contacted them only to be told nothing was available now so a refund will be issued.
A total waste of time dealing with this company. Never again.
10 de março de 2026
Resposta da MP Moran
Thank you for your feedback, and I’m really sorry for the frustration this experience caused.
We understand how disappointing it must have been to place an order, only to first be notified of a missing item and then later find that the rest of your order could not be fulfilled. While we did process your refunds promptly, we recognize that this does not make up for the inconvenience and time lost.
This situation fell short of the standard we aim to provide. We are currently reviewing our stock management and communication processes to prevent this kind of issue from happening again.
Friendly and kind service - thank you MP Moran
I called the Tottenham branch of MP Moran yesterday in desperate need of an oddly sized shower tray I could actually pick up same day. The phone got answered quickly by Ryan. He was friendly and helpful. He went the extra mile by checking the shower tray I was about to drive 1.20hrs there and back for was actually in stock. When I arrived he and a colleague helped load it into my car and were kind and chatty. The price was very reasonable. I’d spent almost 2 hrs online the night before trying to find this item for next day pickup from over 15 companies without success. Thank you MP Moran; Ryan and colleague - as a 50+ yr old woman my week had been pants and your service and kindness turned it around. Fantastic from start to finish!
9 de abril de 2026
Opinião espontânea
Resposta da MP Moran
Hi Joyce, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
Products not in stock
Advertising/Selling products they don't have in stock. Website showing in stock for delivery but one week on main part of order not received. Called twice but no one seems to be able to get the information as to what is happening. Told I'd get a call back but nothing. Had I have known they were not in stock I'd have ordered elsewhere.
4 de abril de 2026
Opinião espontânea
Resposta da MP Moran
Thank you for taking the time to share your experience, and I’m very sorry for the frustration caused.
We completely understand how disappointing it is to place an order based on items showing as in stock, only to then face delays and a lack of clear updates. This is not the level of service we aim to provide. We also sincerely apologise that your calls were not handled as they should have been, and that you did not receive the promised callback.
Your feedback highlights issues in both our stock visibility and communication, and we are actively reviewing these areas to prevent this from happening again.
Resposta da MP Moran
Hi Bob, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
All went very smoothly … Delivered to…
All went very smoothly … Delivered to exact spots I left markers at even though I was out…
14 de março de 2026
Resposta da MP Moran
Hi Stacey, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
Friendly helpful staffs.
Friendly helpful staffs.. parking space making it convenience to click and collect..purchased clearance items so obviously very good price.
9 de março de 2026
Resposta da MP Moran
Hi, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
timber arrived on time and was what I…
timber arrived on time and was what I wanted and did the job
13 de março de 2026
Resposta da MP Moran
Hi David, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
Not happy with service
9 de março de 2026
Resposta da MP Moran
Thank you for your feedback.
We’re sorry to hear that you were not happy with the service you received. This is not the experience we aim to provide, and we apologise for any frustration or inconvenience caused.
We would appreciate the opportunity to understand more about what went wrong so we can address the issue and improve our service. Please feel free to contact our customer service team on customersupport@mpmoran.co.uk directly with further details.
On time ,exactly what I ordered and…
On time ,exactly what I ordered and good quality for the money spent .
Thanks
9 de março de 2026
Resposta da MP Moran
Hi, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
I ordered a bath online for click and…
I ordered a bath online for click and collect I then drove 1 hour and a half to collect it on arrival they didn’t have the bath I wanted and then tried to substitute me a damaged bath with no feet with is totally useless, I then left frustrated as I wasted 3 hours of my day travelling and when I called up to make a complaint the staff were completely disinterested claiming they don’t have a complaints compartment, don’t waste your time and money shopping here !!!
26 de março de 2026
Opinião espontânea
Resposta da MP Moran
Thank you for taking the time to leave your feedback.
We are very sorry to hear about your experience, particularly the inconvenience of travelling such a long distance only to find that your order was not available. We fully understand how frustrating and disappointing this must have been, especially after placing a click and collect order with the expectation that the item would be ready on arrival.
We also sincerely apologise that an unsuitable and damaged substitute was offered, and that you did not receive the level of service and support you should expect when raising your concerns. This is not reflective of the standards we aim to uphold.
Your feedback regarding both stock handling and the way your complaint was managed has been taken seriously and will be addressed internally. All customer concerns should be handled professionally and with care, and we regret that this was not your experience.
For any complaints please contact customersupport@mpmoran.co.uk
Delayed delivery
Delayed delivery, then told all items were now in Watford (Friday 20th March) and that priority delivery would be scheduled and that I would receive a call back. Chased again yesterday and initially told order was complete and would get delivery sorted, then called back to tell me that main part or order were nor in stock (even though when ordered Watford were showing 4 in stock, hence the order). Completely failed at customer service, will never use in future and will tell everyone to avoid.
I haven't even received an email confirming cancelation of order and refund to credit card as per my final request yesterday.
Get yourselves together and act accordingly.
25 de março de 2026
Resposta da MP Moran
Thank you for your feedback, and we’re very sorry for the experience you’ve had.
We sincerely apologise for the delays, the conflicting information regarding your order, and the lack of clear communication throughout. We understand how frustrating it must have been to be told items were available and ready for delivery, only to later find out they were not in stock. This is not the level of service we aim to provide.
We can confirm that your order has now been cancelled and a full refund has been issued to your original payment method. You should receive a confirmation email shortly if you have not already, but please allow a few working days for the funds to appear back in your account depending on your card provider.
Your comments have been taken seriously, particularly regarding stock accuracy and communication from our team. We are reviewing this internally to prevent similar situations from happening again.
Ive been in twice now and have to say…
Ive been in twice now and have to say that Brian is just brilliant and has the patience of a saint! He knew exactly what I was looking for and I was in and out both times in no time! Def be coming back! Thanks Brian
20 de março de 2026
Opinião espontânea
Resposta da MP Moran
Hi Dena, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
Equipment advice poor and lacking in knowledge
I recently almost purchased a Festool extractor for over £500. I was very specific that it needed M class filters, which the staff assured me their model in store was. I nearly left with the box, but decided to look at the machine in store. On it were two large stickers with "L" on them. When I pointed out that this probably meant the extractor was L class (a lesser class of filter for my needs), I was told "No, there is no reason that would mean L class, the extractor is M class".
We finally looked at on their computer advice sheet for that model, and sure enough, it said L class.
I have been refunded for the purchase, but I do feel that if I had not fully understood the importance of buying the correct class of filter, I could have bought an unsuitable extractor for my purposes. I would expect the staff who work for a company that specialises in tools and decorating equipment to be much more knowledgeable and thorough than they were. I will not be making any future purchases from MP Moran again.
22 de março de 2026
Resposta da MP Moran
We’re very sorry to hear about your experience and the confusion surrounding the dust extractor classification. You’re absolutely right to expect clear, accurate information—especially when it comes to important safety specifications like M Class and L Class filtration. On this occasion, we did not meet that standard, and we sincerely apologise for the misinformation you were given.
We’re grateful that you took the time to double-check the product in store, and we appreciate you bringing the discrepancy to our team’s attention. This has highlighted a training gap that we are now addressing to ensure all staff have a thorough understanding of product specifications, particularly where safety and compliance are concerned.
We’re pleased that a refund was processed promptly, but we understand that this does not undo the frustration or loss of confidence caused. Your feedback is being taken seriously and will be used to improve both our product knowledge and in-store communication.
We’re sorry to have lost your trust on this occasion, and we hope you might consider giving us another opportunity to provide the level of service you expect in the future.
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.