All the good reviews here seem to be from brokers, spouting about some great user portal. You, the lowly borrower, will not get a user portal, but will be farmed out to third-party customer services... Ver mais
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Very smooth processing and digital experience. Pricing is competitive and offers good value to the customer. Whenever there has been an issue, my BDM Simon Wilson has been just a phone call away and b... Ver mais
A empresa respondeu
Placed a case for a first time buyer yesterday with MPowered Mortgages and received the mortgage offer within 11 minutes… Clients were very happy to receive their offer so quickly. I’ve used MPowered... Ver mais
A empresa respondeu
We had a slight hick-up with the client's credit file ( due to internal IT issues) but the BDM answered his phone, escalated the issue, and told me clearly what I needed to do. At valuation, the prope... Ver mais
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Informações sobre a empresa
Sobre MPowered
Escrito pela empresa
Home of the One Day Mortgage™.
You need certainty for life’s biggest financial decisions without the hassle and jargon that comes with it.
We’ve revolutionised the mortgage process from start to finish with our unrivalled MPowered platform, giving brokers and their customers control and certainty over their financial future. Harnessing tech, data and AI, we’ve transformed the way you make applications leaving you more time for your business and your customers.
MPowered Mortgages are simple, fast, stress-free mortgages you’ve been looking for.
Built for the 21st century, we provide a fully digital and trackable application process that gives you a certain decision within hours rather than weeks.
MPowered for Intermediaries
MPowered for Customers
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Contact Us
Informações de contacto
Pannell House, GU1 4HN, Guildford, Reino Unido
- 0800 260 5949
- hello@mpowered.co.uk
- mpowered.co.uk
3,9
Bom
251 opiniões
Sem histórico recente de solicitação de opiniões
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Não respondeu a opiniões negativas
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Great service
The support from BD was great and the system was very easy to use. Mortgage offer issued so fast.
1 de fevereiro de 2024
Seamless from start to finish
Seamless from start to finish. Great lender to deal with.
19 de janeiro de 2024
Easy application process and offered…
Easy application process and offered mortgage in less than 4 hours
3 de janeiro de 2024
Very quick and efficient service
27 de dezembro de 2023
This was my first mortgage with…
This was my first mortgage with Mpowered and I have been very impressed with the people I spoke to and the speed that the offer was issued. I will be using Mpowered again.
2 de novembro de 2023
Easy to use portal from start to finish
24 de outubro de 2023
Documents upload kept changing and…
Documents upload kept changing and needing more please just add the correct document request at point of application, also i couldn't attached the document to the section then IT had to look at the case (if the product had changed i couldn't submit the application to secure it) and had to wait overnight for IT!! This shouldn't happen
16 de outubro de 2023
Post FMA communication very poor
Post FMA communication very poor, system didn't register documents loaded which prolonged the time line. Positive, emails to the to and from Broker Support (Rhonda) exceptionally good, detailed, quick.
4 de outubro de 2023
Resposta da MPowered
Hi Robbie,
Thank you for sharing your feedback.
We're sorry to hear that we didn't meet your expectations this time. We've completed a full review of your case and have made adjustments to ensure you have a smoother experience with us in the future.
We're delighted to hear that Rhonda provided exceptional support. We'll make sure to pass your feedback on to her.
If you’d like to speak with us about your feedback in more detail, please email us at experience@mpowered.co.uk, and we’ll be happy to schedule this.
Thank you,
MPowered Mortgages
The application process was…
The application process was straightforward and my underwriter was very helpful and responded to my enquiries quickly.
I look forward to using MPowered again!
10 de outubro de 2023
Quick application process …
Submitting an application is a smooth and quick process. I was also impressed by having direct communication with underwriter. Portal is easy to navigate and you can keep an eye on the application progress at every step. We had mortgage offer issued and my clients were very happy. Thank you MPowered Mortgages
2 de outubro de 2023
Amazing service!
Amazing service!
highly recommended, the service was very quick and the staff are incredibly helpful!
5 de outubro de 2023
Great service
Very quick to issue a new offer when better products became available after exchange & (just) before completion.
Particular thanks to Rhonda.
29 de setembro de 2023
Great System
So easy to do business with will use Mpowered Mortgages again. Great System.
26 de setembro de 2023
Underwriting timescales
Approach of having the case fully underwritten pending valuation is understandable but the underwriting seems to take considerably longer, that's even after escalation.
7 de setembro de 2023
Resposta da MPowered
Hi,
Thank you for taking the time to share your feedback.
We’re very sorry to hear that the length of our underwriting process did not meet your expectations.
We value your feedback, so please be assured that we have completed a full review of your case and have identified areas for improvement. We will implement changes to ensure we provide the best service possible going forward.
If you’d like to discuss your case further, please reach out to us at experience@mpowered.co.uk.
Thank you,
MPowered Mortgages
Very easy system to use
Very easy system to use, document upload is good. I have only given 4 stars as it has taken 4 weeks to get a surveyer out to the property. I haven't received the offer yet, but told that this should be out today! Fingers Crossed.
6 de setembro de 2023
Seamless from start to finish
6 de setembro de 2023
Your underwriter didn't understand your…
Your underwriter didn't understand your own lending policy so I had to appeal a declined decision. This caused me unnecessary additional work and meant another week of delay whilst this was rectified.
3 de setembro de 2023
Resposta da MPowered
Hi Jane,
Thank you for taking the time to share your experience.
We’re so sorry to hear we haven’t met your expectations on this occasion and understand how frustrating this must have been for you.
We're working hard to provide a service which exceeds the expectations of our brokers and their clients. We have completed a full review of your case which will help us to improve our processes.
If you’d like to discuss your case further, please reach out to us at experience@mpowered.co.uk.
Thank you,
MPowered Mortgages
Excellent lender with good communication
5 de setembro de 2023
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