Furness Building Society Opiniões 53

Resposta da Furness Building Society

Há 6 dias

Thank you for taking the time to share your experience with us.

We’re sorry to hear that the online application process didn’t run as smoothly as it should have. We know how important it is for things to be clear and straightforward, especially when you’re setting up something like an ISA, and it sounds like our communications may have caused some confusion along the way.

It’s good to hear your application was successfully completed and funded, but we appreciate that the journey to get there matters just as much. Your feedback is really helpful and will be shared with the team as we continue to improve our online processes.

Resposta da Furness Building Society

Há 6 dias

Thank you for sharing your experience with us.

We’re really sorry to hear about the difficulty you had getting in touch. Waiting on chat for that length of time and experiencing call disconnections isn’t the level of service we aim to provide, and we understand how frustrating that must have been—especially when you just needed a quick answer.

We’re pleased you were able to open your account, but being there when our members need us is just as important. Your feedback has been shared with the team so we can look at where things may have gone wrong and make improvements.

Resposta da Furness Building Society

Há 6 dias

Thank you for taking the time to share your experience.

We’re really sorry to hear about the lack of follow-up after your application. After completing the security steps, you should have received clear and timely communication on what to do next, and we understand how frustrating it must have been not to hear back despite chasing us.

We’re disappointed to hear that this led you to place your savings elsewhere, but we completely understand your decision. This isn’t the experience we want for our members, and your feedback will be shared with the team to help us improve how we manage and respond to applications.

If you would be open to discussing this further, we’d really welcome the opportunity to look into what happened.

Resposta da Furness Building Society

Há 6 dias

Thank you for your kind feedback.

We’re really pleased to hear that you found the process quick and easy, and that our advisor was able to help along the way. That’s exactly the experience we aim to provide.

If there’s ever anything more we can support you with, we’re always here when you need us.

Resposta da Furness Building Society

9/04/2026

Thank you for taking the time to share your experience with us. We’re really sorry to hear how frustrating this was – that’s not the level of service we aim to provide.

We understand how disappointing it must have felt to spend so long trying to resolve what should have been a quick query, especially after being cut off more than once and not being able to get through on other channels. That’s understandably stressful, and we’re sorry for the inconvenience caused.

Your feedback is really important to us. We’re always looking at how we can improve our service, including how we manage busy periods and keep members informed about wait times.

If you’re still looking for support, we’d really like the opportunity to help resolve your query. Please do get in touch with at furness.direct@furness-bs.co.uk and we’ll make sure you’re supported as quickly as possible.

Resposta da Furness Building Society

9/04/2026

Thank you for your review. We’re really sorry to hear that this has left you feeling uncertain – we understand how worrying it can be when money doesn’t appear in your account as quickly as expected.

ISA transfers and deposits can sometimes take a little time to show, even after funds have been sent, depending on the provider and the transfer process. However, we appreciate that waiting without an update, especially after reaching out, can be frustrating and unsettling.

This isn’t the experience we want for our members. If you’re still waiting, we’d really encourage you to get in touch with us directly so we can check the status of your ISA and give you a clear update.

If you’re still looking for support, we’d really like the opportunity to help resolve your query. Please do get in touch with at furness.direct@furness-bs.co.uk and we’ll make sure you’re supported as quickly as possible.

Resposta da Furness Building Society

9/04/2026

Thank you for taking the time to share your feedback. We’re really sorry to hear about your experience – it’s clearly been frustrating, and not the straightforward process we aim to provide.

We understand that being asked for photo ID and needing to transfer funds in one transaction may feel different compared to other providers. These steps are in place to help keep your account secure and ensure we meet our regulatory responsibilities, but we appreciate they can feel inconvenient without clear explanation.

We’re also sorry to hear about the difficulty you had getting through to speak to someone.

Your feedback is important and helps us understand where we can improve both our processes and how we communicate them.

If you would be open to it, we’d really welcome the chance to support you further or talk through any concerns. Please do get in touch with at furness.direct@furness-bs.co.uk and we’ll make sure you’re supported as quickly as possible.

Resposta da Furness Building Society

1/04/2026

We’re really sorry to hear about your experience, and we appreciate you taking the time to share it.

We understand how frustrating it can feel to go through an application process and not receive the outcome you expected, especially when you’ve been asked to provide identification and personal information. While we can’t comment on individual cases here, decisions are never made lightly and are based on a range of checks designed to protect both our members and the Society.

On your concern around technology, we’re continually reviewing and improving our systems to make sure they work reliably and deliver the experience our members expect. Feedback like yours helps us identify where things may not have gone as smoothly as they should have.

In terms of your data, we take this responsibility very seriously. Any personal information provided during an application is handled securely and in line with UK data protection laws. We only retain information for as long as necessary to meet legal and regulatory requirements, after which it is safely deleted.

We’d really welcome the chance to look into this further for you and provide a clearer explanation. If you’re happy to do so, please contact us directly so we can review your application in detail.

Resposta da Furness Building Society

1/04/2026

Thank you so much for taking the time to share your experience, it really means a lot to us.

We’re delighted to hear that you’ve found our team friendly and helpful across our contact channels. We’ll be sure to pass your kind comments on to our colleagues, they’ll really appreciate the mention.

You’re absolutely right that it can be a particularly busy time around the end of the tax year, and we’re grateful for your patience during that period. While we continue to improve our systems, we firmly believe in the value of real conversations and being there when our members need us.

As a mutual, it’s our people who make the difference, taking the time to listen, understand and support each member as an individual.

Thanks again for your feedback, and for being part of our community.

Resposta da Furness Building Society

1/04/2026

We’re sorry to hear you’ve had a frustrating experience with the enrolment process.

Applying for an account should feel straightforward, so it’s disappointing to hear that the photo ID step didn’t work as expected. This part of the process is there to help keep our members’ accounts safe and secure, but we know it needs to work smoothly too.

We’re continually reviewing our systems to improve reliability and make things as simple as possible, and feedback like yours is really helpful in highlighting where we need to do better.

If you’re open to it, we’d really like the opportunity to help you complete your application or look into what went wrong. You can get in touch with our team directly and we’ll guide you through the next steps.

Resposta da Furness Building Society

1/04/2026

We’re really sorry to hear how frustrating this experience has been, and we appreciate you taking the time to share such detailed feedback.

It’s clear the application process didn’t work as it should have, and we understand how irritating it must have been to spend so much time trying to complete it, especially when you were met with repeated errors during the ID verification step. That’s not the experience we want for anyone looking to save with us.

The identity checks are there to help protect our members and meet regulatory requirements, but they should feel straightforward and easy to complete. Your comments about the passport scanning process and the alternative paper route have been noted, and we’re actively reviewing how these journeys work to make them simpler and more reliable.

We’re also sorry that this has affected your perception of us. As a mutual, we’re here to support our members and community, and that means listening carefully when things don’t go right and taking action to improve.

Resposta da Furness Building Society

27/03/2026

We’re really sorry to hear about your experience – it’s clearly been frustrating, and we appreciate you taking the time to share it.

When opening an account, we do need to carry out identity checks, which can include requesting photo ID and a selfie. This is a standard security step used across the financial services industry to help protect our members and prevent fraud. That said, it’s important to us that the process feels straightforward and that you understand what’s happening at each stage.

We’re sorry this wasn’t your experience, and that you didn’t receive a clear explanation when your application wasn’t successful. We understand how concerning that can feel. Please be reassured that any personal information you provide is handled securely and in line with strict data protection requirements.

We’d really like the opportunity to look into this further and provide you with a clearer answer. If you’re happy to, please get in touch with us directly at https://www.furnessbs.co.uk/contact-us, and we’ll do our best to help.

We’re always working to improve our processes, and your feedback is an important part of that.

Resposta da Furness Building Society

25/03/2026

Thank you so much for taking the time to update your review.

We’re really sorry to hear that your initial experience didn’t go as smoothly as it should have, but we’re pleased we were able to put things right for you. It means a great deal to us that our team’s response, from the apology through to the action plan and support, helped rebuild your confidence.

At Furness, we’re here for our Members, and moments like this matter. Listening, putting things right, and learning from feedback is all part of how we improve the experience for everyone.

We truly appreciate your kind words and your willingness to share your updated experience, it makes a real difference to us and our community.

Thank you again for your support.

Resposta da Furness Building Society

20/03/2026

Thank you so much for your kind words. We’re really pleased to hear that our team could support you quickly and make the process simple.

At Furness, we’re here to make things clear and straightforward, so it’s great to know you felt well looked after. If you ever need us again, we’re always ready to help.

Resposta da Furness Building Society

20/03/2026

Thank you for your fantastic feedback – we’re so pleased to hear how smooth your experience was.

It’s great to know you were able to get everything set up so quickly and start saving straight away. We work hard to make things simple and straightforward for our members, so your comments really mean a lot.

We’re especially proud to hear how we’ve compared – delivering a reliable service is at the heart of what we do for our community.

If you ever need a hand, we’re always here to help.

Resposta da Furness Building Society

20/03/2026

Thank you for your lovely feedback – it’s great to hear how easy you’ve found using our app.

We’re really pleased that opening your account and switching your product at maturity felt simple and straightforward. Making things easy to manage, in a way that suits you, is exactly what we aim for.