Mr. Cooper Powered by Rocket Mortgage Opiniões 8424

I do not like yall harassing me. As long as I pay before the 15th. I Never had a mortgage company keep calling me like this and I dealt with a few. This not my first house. I NEVER was late not even with Lakeview. I been here 8 years! So if I pay it on the 6th don’t be calling me. Wait until the 16th. PLEASE!!

Rep was knowledgeable and able to answer all my questions

They had great customer service

Sylvia was very professional and knowledgeable.

I AM STILL LOCKED OUT OF MY ACCOUNT ONLINE**............NUMEROUS EFFORTS TO RESET USER NAME & PASSWORD FAILED

The Mr. Cooper representative was very kind and most helpful in resolving my issue!

My problem logging in with the new Rocket Mortgage service WAS NOT RESOLVED!!!

The rep was listened to my concerns and was able to take cars of our issue.

you have communicated well on the changes.

My representative was very helpful. She explained everything and took her time to help me understand.

Process of setting up bi-weekly payments was seamless

Tom the rep was very friendly and I think he really cared about my situation.

The computer couldn’t help me with making a payment. It took very long to reach a representative though this software.

We are very pleased with our mortgage company, they are ,understanding that we have been late do to me having surgery, and catching up.

Was told my insurance was going up $500.00 next year. Called my insurance company and said my review is not until mid Feb. SO who said my insurance was going up in price?

The Representative I spoke with both times I contacted Mr. Cooper were professional, listened to me, patient with my questions, and gave me the information I needed to accomplish what is was I needed to do.

Now that their (mostly security theater, like all banks) authentication is supposed to run through Rocket Mortgage, I can't log in at all through a VPN. What is it with banks no longer happy having abysmal security themselves, but now trying to force their customers to expose themselves online just to be able to continue to use online banking? Is this really the best you can do in 2025 for security, to just block IP addresses?

Requested a payoff quote and received it immediately and was able to pay off my deceased loved ones mortgage in 1 day!