Es hat lange gedauert bis das angeforderte Rücksendeformular kam, ich musste daran erinnern. So lange liegt der grosse Karton mit den Stiefeln in der Wohnung herum! Keine kostenfreie Rücksendung... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Sehr solide Stiefel, absolut empfehlenswert! Warm, bequem und wasserdicht. Perfekt bei jedem Wetter! Auch die Lieferung erfolgte rasch und unkompliziert. Ein kleines Minus war das Rücksendeetikett, we... Ver mais
A empresa respondeu
My new Mick Boots just arrived, and I’m absolutely thrilled! 🌧️✨ A perfect mix of sturdy design and elegance, with top-quality materials and amazing comfort even after hours of wear. Ideal for tackl... Ver mais
A empresa respondeu
Die beste Funktionalität an Schuhen für Hof und Natur (Weide, Hund, etc) wasserdicht, sehr gute rutschfrei Sohlen bei allerbestem Tragekomfort. Leider bricht der Gummi Bereich durch intensives tägli... Ver mais
Informações sobre a empresa
Escrito pela empresa
Muck Boots are renowned for its exceptional support and protection. It all started with a universal problem - muck. Wet, messy, muddy, dirty muck, and we determined to find a solution for keeping our feet warm and dry through it all. So we set out to build the most protective, most comfortable, most reliable boots on the planet - no matter what the conditions. And The Original Muck Boot Company was born providing 100% waterproof boots and footwear that withstand the muckiest situations in every season. Over the past two decades we have had the freedom to innovate, experiment, and test our wellies in every single element - because outside, there are way more than four seasons. That's why we've designed each of our wellingtons to work hard for every task and brave every condition - so you can be protected, productive, and always in your comfort zone, no matter what the weather.
Informações de contacto
Reino Unido
- muckbootcompany.eu
4,0
Bom
161 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I had a small problem with one of the…
I had a small problem with one of the boots that I bought and when I contacted muck boot for help they couldn’t have been more helpful.
Unbelievably fast,helpful and courteous and resolved the issue with no hassle to myself I could not recommend them highly enough.
31 de outubro de 2024
Opinião espontânea
Resposta da Muck Boots EU
Thank you Liam for leaving your review, we are thrilled to hear you were happy with how your warranty case was handled.
Resposta da Muck Boots EU
We are so glad to hear this! Thank you for the feedback Jane.
Bestellung wurde ohne Angabe von…
Bestellung wurde ohne Angabe von Gründen storniert. Ich denke weil es ein Lockangebot für ein Jubiläum war.
Sehr schlechtes featback!,,
6 de outubro de 2024
Resposta da Muck Boots EU
Hi Kerstin, thank you for taking the time to leave a review - I can only apologise this was your experience when shopping with us. I have looked into this and it seems that the courier had returned the parcel without a reason and our system automatically refunded the order on receipt. If you'd like to place another order, please pop us an email and we can double-check the delivery address to avoid this happening again.
Ottimo,è il secondo acquisto che faccio…
Ottimo,è il secondo acquisto che faccio e il prodotto è di alta qualità.
6 de outubro de 2024
Resposta da Muck Boots EU
Thank you so much Edoardo for your comments! We are proud to maintain the high level of quality at Muck Boots.
Order was cancelled without information…
Order was cancelled without information from the company. Support answered Email after 1 week!
6 de outubro de 2024
Resposta da Muck Boots EU
Thank you for taking the time to leave this feedback - we really appreciate it Stefan. I am sorry to hear you about your shopping experience with us. It seems that the courier had issues with the delivery and returned the parcel back to us. Our system then automatically refunded the order. If you'd like to place another order, please pop us an email and we can double-check the delivery address to avoid this happening again.
Good all around boot a little on the…
Good all around boot a little on the big side
4 de outubro de 2024
Resposta da Muck Boots EU
Thank you for taking the time to provide this feedback John. Getting the correct fit is important to us, if you haven't already, please do feel free to return these to us.
Sorry - nie mehr wieder Muck Boots
Ich hatte für mich und meine Frau Duck Lace Up Boots um insgesamt EUR 172 bestellt, in den Größen 7 und 9, die wir auch bei unseren Muck Boots Chore haben. Die Duck Boots waren aber zu klein. Daher sendete ich sie zurück. Dafür musste ich ca. 50 Euro Portogebühren bezahlen - obwohl ich durchaus bereit gewesen wäre, größere zu bestellen. Aber diese Option wurde mir gar nicht angeboten.
Sorry, so geht das nicht. Fast ein Drittel des Gesamtpreises alleine für die Rücksendung sind viel zu viel. Das ist für mich Kundenvertreibung. Daher: Nie mehr wieder Muck Boots.
H. Gmeiner
18 de setembro de 2024
Resposta da Muck Boots EU
Hi Hans, thank you for taking the time to leave a review - I am sorry to hear your boots weren't the right for you. We are currently unable to offer exchanges due to our system, we are working hard to have this available soon.
Fab boots and an excellent gift for…
Fab boots and an excellent gift for those farmers and outdoorsy people in your life
16 de setembro de 2024
Resposta da Muck Boots EU
Thank you for the 5 Star review and your continued support!
Resposta da Muck Boots EU
Thank you for the 5 Star review!
Stiefel nie erhalten
Stiefel bestellt, per Kreditkarte bezahlt, Bestellbestätigung etc. bekommen und dann nach 2 Wochen eine kommentarlose Mail bekommen, das der bezahlte Betrag rückerstattet wird.
11 de outubro de 2024
Opinião espontânea
Resposta da Muck Boots EU
Hello Heiko, thank you for taking the time to leave a review - I can only apologise this was your experience when shopping with us. On occasion, we might find that the item you ordered is no longer available. In the rare occurrence that this happens, we will sadly have to cancel your order and issue a full refund.
Teurer Umtausch
Die Schuhe passten leider nicht und wir wollten sie umtauschen. Leider war nur Rücksendung auf eigene Kosten möglich mit Ausfüllen von Zollpapieren und 23€ DHL kosten nach England.
10 de setembro de 2024
Resposta da Muck Boots EU
Hello Thomas, I'm sorry to hear about the return costs you've encountered with your recent purchase. We are looking at improving our return services, please bear with us.
I already sent you several messages
I already sent you several messages
you never answered
the experience is terrible
8 de setembro de 2024
Resposta da Muck Boots EU
Hi Thomas, thank you for taking the time to leave a review - I can only apologise we have been slow to respond. We are working hard to make sure we respond to customers as quickly as we can during our busiest time. Sadly we are only able to accept unworn boots unless they have a manufacturing fault.
Most comfortable wellingtons ever…
Most comfortable wellingtons ever bought. Just need to see how long they stay waterproof 🤞
8 de setembro de 2024
Resposta da Muck Boots EU
Hi Gill, we are delighted to hear this, we hope you enjoy your new Muck Boots!
Robbery
I Had to return the boots,to small. When purchesd everything was in German so I expected to return within Germany.But wrong I had to pay 29,90E to return to the UK.
I consider this robbery!!!!!!!
Since over 25 years I and my Family always had Muck Boots.Never again!
27 de agosto de 2024
Resposta da Muck Boots EU
Hello Rurik, thank you for leaving a review. We are sorry to hear about the return costs. We are reviewing our shipping couriers to improve our services, please bear with us.
Die Schuhe sind sehr gut
Die Schuhe sind sehr gut. Sie sind wasserdicht und sehr bequem. Der Kundendienst bei benötigter Unterstützung sowie die Rückmeldung sind sehr gut und schnell. Wir werden immer wieder bestellen und sind sehr begeistert. Schuhe einwandfrei und Kundendienst bestens! 🫶
Lediglich bei Rücksendungen sind die Kosten sehr hoch. Was aber wahrscheinlich ein grundsätzliches Problem ist, da außerhalb der EU.
12 de setembro de 2024
Opinião espontânea
Resposta da Muck Boots EU
Hi Sabine, we are delighted to hear this, thank you for the review! I have passed your kind words onto our customer service team. Should you ever need any help again please do get back in touch.
Die Boots sind bei mir nie angekommen…
Die Boots sind bei mir nie angekommen und das Geld habe ich seit Monaten nicht zurück erhalten.
28 de julho de 2024
Resposta da Muck Boots EU
Hi Gabi, thank you for taking the time to leave a review - I can only apologise for the experience you had with the courier. I can see this order has been refunded in our system and a complaint has been raised to the courier to avoid this happening again. If there is anything we can do to help, please do not hesitate to contact our customer service team.
My favourite boots
I have been wearing Muck Boots for years and am very satisfied. Last year I wanted to order another pair of my favorite model, but it was no longer in stock. Now the customer service has proactively informed me that it is available to order again. Great!
10 de setembro de 2024
Opinião espontânea
Resposta da Muck Boots EU
Hi Tina, thank you for your lovely comments! I have passed on your kind words to our customer service team.
Resposta da Muck Boots EU
Thank you for the 5 Star review! If there is anything we can help with, please don't hesitate to contact our customer service team.
Best shoes ever
The shoes are warm and dry. They are comfortable to wear at work and riding. Thats all what I need.
17 de julho de 2024
Resposta da Muck Boots EU
Thank you for taking the time to leave your review! We are thrilled to hear you are pleased with your new boots.
The Shopping to germany is very…
The Shopping to germany is very expensive. The Boots are comfortable.
15 de julho de 2024
Resposta da Muck Boots EU
Hello Karina, thank you for leaving a review. Whilst we are glad to hear the boots are comfortable, we are sorry to hear about the shipping costs. We are reviewing our shipping couriers to improve our services, please bear with us.
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.