Mudita Opiniões 7

I bought one of these just before Christmas. The phone was the perfect dumb phone and really improved my day to day. It was expensive for such a device but the time I earned back made it worthwhile. This is until multiple faults started effecting the advice…

Firstly, the kill switch which is supposed to be more effective than airplane mode started malfunctioning, turning on and off constantly at its own accord. Ending phone calls, disconnecting from blue tooth etc. This made the phone practically unusable for its primary function: calling people. This all started happening only 3 months into buying this phone brand new for just shy of £400! Next, the phone just completely died… Screen off, not taking charge, nothing. I sent it off to be repaired and it’s now been 3 weeks and no repair or replacement. I’m back into my iPhone and £400 down. Just want people to be aware, buying the the Cat flip flown or something, will save you considerable money and agro in the future.

I really wish I didnt have to write this, as Mudita is in many ways a likeable company. However, as their customer support is simply unreachable, I really feel that I am left with no other option. The phone (Kompakt) is a good product, and in many ways exactly what I am looking for. But when I cannot get any assistance at all in making it work as it is supposed to, I find it hard to give them any more than one star. I have been waiting for about five weeks for customer support to answer my emails.

As I saw someone else found that Mudita support reached out to them to rectify a one-star review in here, I am hoping they will do the same to me.

I've now waited over two weeks for a reply to my warranty claim and if I didn't spam their other channels nobody would of probably even handled my case.

The product and company is great but their customer support clearly needs help.

A $400 product should have support.

I ordered the Mudita Kompakt, and it arrived with a screen defect. After submitting a warranty claim, I have not heard from customer service for one month, so I can neither send it back to receive a refund nor receive a new device.

Edit (8/19): I have updated my review from a 1 star to a 3 star rating due to Mudita’s response to this complaint and their mission. Customer support emailed me shortly after I posted this and processed my warranty claim and sent me a shipping label within a day or two. The phone arrived back at their facilities today, so I hope to receive my refund within 14 days. While the phone was defective, I hope Mudita continues to make similar products and improves products and operations for future releases.

A pleasure to deal with, but I think they do need some more people on board. I wanted to add more items to my order and it took a few days for someone to get back to me, but then my phone had shipped. However, the team covered the cost of shipping so that I can get my additional items without paying to pay extra for shipping. Really nice touch from their side.

I received a defective phone from Mudita and contacted customer service. Unfortunately, they initially provided me with incorrect instructions.

As a result, the package never arrived in Poland due to local courier issues. I was informed it would be returned to me, but even after five weeks, it never came back. I tried to explain the situation multiple times and provided both the label and the full conversation thread as evidence, but had to escalate the matter in order to resolve it.

I did eventually receive a refund, which I appreciate, but the overall experience was extremely frustrating and poorly handled.

I sincerely hope Mudita learns from this and improves their customer service and return process moving forward.

Awful company. I purchased the Kompact handset and could not get it to connect to any laptop. I spend weeks trying to get in touch with somebody from the company, and had to get help from their community forum. I've returned the phone but after a month, I still haven't been able to get a reply from anybody in their customer service team, or a refund. Absolutely shocking company