Music Lessons Australia Opiniões 

24
•
TrustScore: 3 em 5

3,1

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Very disappointing experience. It took almost a month to organise the first piano lesson, with repeated delays and poor communication. I rearranged my work commitments for the initial appointment, o... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

My daughter is 7 years old and truly a stubborn child when it comes to getting her to do anything but since starting drum lessons with Thomas in her own home she has not only embraced it but looks for... Ver mais

Classificada 5 em 5 estrelas

What can I say other than WOW! Jackson has been a music blessing for my two kids! They have gained so much knowledge, and most importantly confidence from this wonderful teacher! Already passed this b... Ver mais

Classificada 1 em 5 estrelas

I have prepaid for a full term and the piano teacher allocated to me could not attend 2x 1 hour lessons. The teacher is now refusing to do the make up lessons and music lessons Australia will not resc... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Escola de Música
  2. também em
  3. Escola de bateria
  4. Instrutor de voz
  5. Professor de guitarra
  6. Professor de música
  7. Professor de piano

Escrito pela empresa

We are a network of young & enthusiastic University Students providing the very best in private music lessons in homes across Australia!


Informações de contacto

3,1

Aceitável

TrustScore: 3 em 5

24 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Respondeu a 100% das suas opiniões negativas

Geralmente responde em 14 horas

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3,1

Todas as opiniões

(24)

3 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

Very disappointing experience

Very disappointing experience. It took almost a month to organise the first piano lesson, with repeated delays and poor communication. I rearranged my work commitments for the initial appointment, only to receive an email cancelling it just one hour beforehand. After finally having the first lesson, I had to chase the company myself about the next appointment, only to be told later that Caroline could no longer continue due to her university commitments.

Overall, almost a month of my time was wasted, and no ongoing teacher could be provided. This level of organisation and communication was extremely disappointing. I would not recommend this service.

23 de outubro de 2026
Opinião espontânea
logótipo da Music Lessons Australia

Resposta da Music Lessons Australia

Thank you for taking the time to share your feedback. We're genuinely sorry to hear about your experience and understand how frustrating the delays and last-minute changes must have been, particularly when you had rearranged your work commitments to accommodate the lessons.

We want to reassure you that this is not reflective of the experience we strive to provide at Music Lessons Australia. While unexpected changes to teacher availability can occasionally occur, we recognise the importance of clear communication and reliable scheduling, and we're sorry we fell short of your expectations.

When your original teacher was no longer available, our team did offer to arrange an alternative teacher so that you could continue your lessons. We completely respect your decision not to proceed with another teacher, and accordingly, we honoured our Money Back Guarantee and issued your refund.

We take your feedback seriously and will continue working to improve our communication and scheduling processes to ensure a smoother experience for our students and families.

Thank you again for giving Music Lessons Australia a try. We're sorry we couldn't make the experience a more positive one and wish you all the best with your musical journey.

Kind regards,
The Music Lessons Australia Team

Classificada 1 em 5 estrelas

Zero customer service. I had prepaid for a full term and the…

I have prepaid for a full term and the piano teacher allocated to me could not attend 2x 1 hour lessons. The teacher is now refusing to do the make up lessons and music lessons Australia will not reschedule the lesson or even respond to my numerous request to reschedule the missed lesson. Our teacher Ihan has reached out to music lessons Australia as well to no avail. Go with a different music school be as there is zero customer service with this one!

28 de dezembro de 2025
Opinião espontânea
logótipo da Music Lessons Australia

Resposta da Music Lessons Australia

Hi Julie,

Thank you for taking the time to leave your feedback. We’re genuinely sorry for the frustration you experienced — particularly as your messages were sent during our Christmas & New Year shutdown period, when our office was temporarily closed.

We understand how disappointing it feels not to receive a response when you’re waiting for clarity, and we apologise for that delay.

Since returning from the shutdown, we have reached out to you via both phone and email to clarify your lesson balance and work through the situation with you directly.

We appreciate you raising your concerns and hope we can continue the conversation with you directly to move this forward.

Classificada 5 em 5 estrelas

My teacher really listened to what I…

My teacher really listened to what I wanted to achieve and tailored my programme to reflect this. He has been incredibly patient and responsive to my requests and I’m learning so much in the short time he’s been teaching me.

17 de dezembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Really helping me to achieve.

Ella is a delightful young lady obviously very, very knowledgeable in her music and is an excellent teacher. I am enjoying how she is really helping me to learn and improve.
MLA's organisation and promptness is terrific - couldn't be better. Thank you for this.

5 de novembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Very happy 7 year old Girl

My daughter is 7 years old and truly a stubborn child when it comes to getting her to do anything but since starting drum lessons with Thomas in her own home she has not only embraced it but looks forward to every monday to her drum lesson! Thank you so much to this team & to Thomas for being so patient and encouraging. My daughter practices every day and can't wait for her next lesson!!

6 de maio de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent

Excellent ! It’s really such an amazing teacher and my son is enjoying the classes. Thankyou so much!!

22 de março de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Eva loves her music lessons

Eva loves her music lessons, having our teacher come to our house makes it so much more convenient and it encourages her to practice at home a lot.

5 de dezembro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Lucy has been an excellent teacher for my daughter

Lucy has been an excellent teacher for my daughter. Lucy has built a great rapport with her to allow her coaching to resonate. I have seen my daughters skills increase dramatically overtime due to Lucy’s teachings. Lucy is always professional, warm & polite and prompt all great attributes for a teacher for young students. Thank you Lucy!

11 de maio de 2022
Opinião espontânea

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