Good communications about my order of an audiophile pressing which quickly sold out at MUZIKER, and there was a few week delay while waiting on new stock arriving from Rhino. Arrived well packed and... Ver mais
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Leia as opiniões dos outros
God solid product arrived here fast. Top-notch customer service, any questions got answered promptly. Once delivered unit working properly on your one concern, the UBS lead wasn't in the box, but some... Ver mais
A empresa respondeu
Good communication before I placed my order which was delivered quickly with updates on progress and I'm very pleased with my Aune X5s dac.
Fast delivery, however delivery to the UK was very expensive at nearly £25. The shaman ritual drum is okay. However I’m not entirely happy with the quality. It is bespoke in some ways, imperfec... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de instrumentos musicais
- Loja de materiais para DJs
- Loja de dispositivos electrónicos
- Estúdio de gravação
- Loja de partituras
- Loja de aparelhos de som
Escrito pela empresa
A reliable European e-shop with over 25 years of history and showrooms in the Czech Republic and Slovakia, specializing in musical instruments, LPs, audio equipment, DJ equipment, and music accessories. A socially responsible company with respect for the planet and the goal of constantly improving its services.
Experience music in all its facets
Escrito pela empresa
- Guitars, drums, keyboards, studio and audio equipment, LPs & merch
- Muziker supplies top-quality equipment for musicians, producers, DJs, vinyl fans, and audio-video freaks.
Shop with confidence at Muziker
Easy returns, own service center and professional support
Enjoy hassle-free returns, dedicated in-house servicing, and professional customer support. Now available in your local language.
Informações de contacto
Drienova 1/H, 821 01, Bratislava, Eslováquia
- +442035000766
- uk@muziker.com
- muziker.co.uk
Muziker is a major e-commerce player
4,5
Excelente
553 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da Muziker
Hello Gbenga,
Thank you very much for your positive rating, it makes us really happy :)
Kind regards,
Dorota
Muziker
Great experience good communication …
Great experience good communication from sale to delivery well tracked
8 de abril de 2024
Resposta da Muziker
Hello Brigid,
Thank you for your positive feedback.
We're truly happy when our customers are satisfied with our services and share their experience with others.
Thank you once again.
Kind regards,
Dorota
Muziker
Very pleased
First time I have purchased from Muziker. Great price. Delivery on time. Friendly offer of a discount on next purchase. A really good customer experience
7 de abril de 2024
Resposta da Muziker
Hello Peter,
Thank you for sharing your experience with other customers and we're looking forward to your next visit :)
Kind regards,
Dorota
Muziker
Shipping problems
The guitar stand itself is great, it's just they sent it in a huge box that wouldn't fit into a parcel locker so I had to spend several days waiting for it at home with no tracking information provided. Yes, I chose the method of delivery, but I didn't know they'd put it in such a huge box and send it out anyway without contacting me first to change the delivery method. When I pointed it out, the email replay suggested it was my fault. I won't use Muziker again.
15 de abril de 2024
Opinião espontânea
Resposta da Muziker
Dear Richard,
Thank you for your review that you've shared. We always try to improve our services, it wouldn't be possible without feedback from our customers. We'll forward your recommendation regarding the packing to the responsible department.
However, we hope, you enjoy your product.
Thank you once again
Kind regards,
These clowns left a £2,500 guitar on my…
These clowns left a £2,500 guitar on my drive, visible from the road, in the pouring rain, while I was on holiday despite being told that I was away and saying that they would tell the courier to rearrange delivery date. Unbelievable.
2 de abril de 2024
Resposta da Muziker
Dear David, thank you for the feedback. We are sorry to hear about this issue. However, we didn't register any postponed delivery requests on your part. Once the shipping is generated, the customer may manage the delivery place, time, and date with the courier service. We will forward your complaint to the courier service to avoid further problems. For any further requests, do not hesitate to contact us at uk@muziker.com Thank you. Kindest regards, Lea Muziker
I liked the price of the product ... BUT !!
I liked the price the product was offered at but after purchasing the item from your website, the download link was not sent through to me immediately but about an hour later ... this is poor!
3 de abril de 2024
Resposta da Muziker
Dear Ray,
We're sorry for the inconvenience with your order. At the same time, we want to thank you for letting us know about the possible difficulties. We'll do our best to sort it out and we can improve it for future customers.
Kind regards,
Dorota
Muziker
Easy to use website and item arrived on…
Easy to use website and item arrived on time.
31 de março de 2024
Resposta da Muziker
Hello Tariq,
Thank you for your positive feedback.
We're truly happy when our customers are satisfied with our services and share their experience with others.
Thank you once again.
Kind regards,
Dorota
Muziker
This is getting more and more ridiculous...
I just got this email:
"Hello customer!
It is only recently that we have carefully packed your order and prepared the product for the trip to you. We have instructed the packages not to talk to strangers along the way, so we believe that everything has already arrived home safe.
Your experience with the Muziker e-shop can now help other customers as well.
Evaluate the purchasing process!○
If you enjoyed shopping at Muziker, please give us the full number of stars. Doing so will make us very happy.
If you wish to evaluate the quality of the product itself, you can do so on our website. Now kindly rate your experience with Muziker.
Thank you.
Muziker"
This is on the day when a delivery, which was already late, was cancelled literally in front of my house, on the Muziker's request.
Are you taking a pi*s here?
I guess you tried to be funny, but really this joke is inappropriate...
Edit:
They contacted me and now working on getting the parcel to be re-delivered. Fingers crossed.
31 de março de 2024
Resposta da Muziker
Dear Michal,
We sincerely apologize for the difficulties you’ve encountered with your order. At Muziker, our goal is to bring joy to our customers, and we deeply regret any inconvenience you’ve experienced. According to UPS tracking, your package is currently on its way back to our warehouse from the UK. Since it’s being shipped all the way to Slovakia and requires custom clearance, it may take some time. We truly appreciate your patience and understanding during this process. Thank you for shopping with us, and we’re committed to making things right for you.
Kind regards,
Dorota
Muziker
all very fast and efficient
27 de março de 2024
Resposta da Muziker
Dear Marco,
Thank you for sharing your experience with other customers and we're looking forward to your next visit :)
Kind regards,
Dorota Muziker
Watch out for postage!
Have just tried to purchase some concert earplugs (very small package). Muziker offered a slightly better price than other suppliers but then tried to charge £25 for delivery, significantly more than the cost of the earplugs. Crazy! Walked away!
7 de abril de 2024
Opinião espontânea
Resposta da Muziker
Dear customer,
Thank you for your review and we're really sorry that we weren't able to fulfil your expectations. However, shipping fee to UK starts at £24.90, please see more details on following page: https://www.muziker.co.uk/shipping-costs-and-delivery-times Since we are based in Slovakia and Czech Republic, EU and UK is not part of the EU shipping cost includes tax and custom charges. Once our customers receive packages in UK, they don't pay anything on top (no additional charges).
Hope this explanation helps and maybe we will see you in our shop in the future.
Kind regards,
Dorota
Muziker
Best price for the items
Best price for the items. Quick dispatch + updates. Good communication when needed.
19 de março de 2024
Resposta da Muziker
Hello Paul,
Thank you for your rating and recommendation. We'll gladly help you out next time as well :)
Kind regards,
Dorota
Muziker
Order system fault - no acknowledgement or resolution
Website didn’t update cart to the two items - order went through listing two items, one of the ‘items’ turned out to be the shipping fee (rather than logically listing shipping as an additional charge at the bottom of the order) so I only got one instead of two of what I was ordering but paid full shipping etc. Granted I should have checked the invoice more thoroughly but regardless the order had already been placed by that point. Now I’ll have to pay shipping again if want to get the second item. It is clear that other customers have had the same experience and have complained about the same this as little as one month ago yet when I spoke to customer services they just wanted to tell me what I could have done before receiving the parcel which is absolutely no help and does not satisfy as a resolution.
4 de abril de 2024
Opinião espontânea
Resposta da Muziker
Dear Stuart,
We're really sorry that we weren't able to fulfil your expectations. Please accept our apology. At the same time, we're glad that you shared your opinion, since that's the only way how we can improve our customer service support. According to the system and Invoice there has been 1pc of the product ordered and paid.
Also, if the order is already dispatched from the warehouse, we are not able to amend the order.
Kind regards,
Dorota Muziker.
Excellent service to the UK and good…
Excellent service to the UK and good value. Price as quoted on order no additional payment.
22 de março de 2024
Resposta da Muziker
Hello Ian,
Thanks for sharing your positive experience with other customers.
Shall the new product serve you well :)
Kind regards,
Dorota
Muziker
Great experience
I ordered 2 x panniers for my motorbike. I was a bit unsure due to fear of import tax and negative reviews regarding packaging.
I needn’t worry! They arrived fairly promptly, perfectly packaged and no import fees.
I would definitely recommend Muziker and would use them again. Thank you.
20 de março de 2024
Resposta da Muziker
Hello Jay,
Thank you very much for kind feedback, it makes us happy. We really try to do our best for every customer.
Kind regards,
Dorota
Muziker
Great service quick delivery helpful…
Great service quick delivery helpful customer service
20 de março de 2024
Resposta da Muziker
Hello Adrian,
Thank you for your rating and recommendation. We'll gladly help you out next time as well :)
Kind regards,
Dorota
Muziker
great service from ordering to delivery
easy ordering great products and arrived safely on due date
17 de março de 2024
Resposta da Muziker
Hello David,
Thank you very much for your positive rating, it makes us really happy :)
Kind regards,
Dorota
Muziker
Cowboy site
Cowboy site. Download didn't work & as with many of these online sellers pretend they're dealing with the issue only for you never to hear from them, again I'm sick of it. Avoid this company.
7 de março de 2024
Resposta da Muziker
Dear Oi,
We're really sorry for the difficulties that you've experienced with your order, since Muziker is here to bring joy.
There is already claim registered with your order for not working digital product. Our colleagues in claim department are looking after the issue what went wrong and we will contact you back with resolution. Thank you for your patience and understanding.
Kind regards,
Dorota
Muziker
Never shopped with them before
Never shopped with them before, however whole experience was straight forward and efficient. Will definitely shop there again.
17 de março de 2024
Resposta da Muziker
Hello Lee,
Thank you for sharing your experience with other customers and we're looking forward to your next visit :)
Kind regards,
Dorota
Muziker
Resposta da Muziker
Hello Anthony,
Thank you for your positive feedback.
We're truly happy when our customers are satisfied with our services and share their experience with others.
Thank you once again.
Kind regards,
Dorota
Muziker
Resposta da Muziker
Hello Paul,
Thank you for sharing your experience with other customers and we're looking forward to your next visit :)
Kind regards,
Dorota
Muziker
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