Good communications about my order of an audiophile pressing which quickly sold out at MUZIKER, and there was a few week delay while waiting on new stock arriving from Rhino. Arrived well packed and... Ver mais
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Leia as opiniões dos outros
God solid product arrived here fast. Top-notch customer service, any questions got answered promptly. Once delivered unit working properly on your one concern, the UBS lead wasn't in the box, but some... Ver mais
A empresa respondeu
Good communication before I placed my order which was delivered quickly with updates on progress and I'm very pleased with my Aune X5s dac.
Fast delivery, however delivery to the UK was very expensive at nearly £25. The shaman ritual drum is okay. However I’m not entirely happy with the quality. It is bespoke in some ways, imperfec... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de instrumentos musicais
- Loja de materiais para DJs
- Loja de dispositivos electrónicos
- Estúdio de gravação
- Loja de partituras
- Loja de aparelhos de som
Escrito pela empresa
A reliable European e-shop with over 25 years of history and showrooms in the Czech Republic and Slovakia, specializing in musical instruments, LPs, audio equipment, DJ equipment, and music accessories. A socially responsible company with respect for the planet and the goal of constantly improving its services.
Experience music in all its facets
Escrito pela empresa
- Guitars, drums, keyboards, studio and audio equipment, LPs & merch
- Muziker supplies top-quality equipment for musicians, producers, DJs, vinyl fans, and audio-video freaks.
Shop with confidence at Muziker
Easy returns, own service center and professional support
Enjoy hassle-free returns, dedicated in-house servicing, and professional customer support. Now available in your local language.
Informações de contacto
Drienova 1/H, 821 01, Bratislava, Eslováquia
- +442035000766
- uk@muziker.com
- muziker.co.uk
Muziker is a major e-commerce player
4,5
Excelente
553 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Well priced and prompt communicative…
Well priced and prompt communicative delivery to the UK 👍
20 de maio de 2024
Resposta da Muziker
Hello Francis,
Thank you very much for your positive rating, it makes us really happy :)
Kind regards,
Dorota
Muziker
Would definitely use again Great price and easy process
Great price and easy process. Delivery on time with updates and tracking.
20 de maio de 2024
Resposta da Muziker
Hello Lesley,
Thank you for sharing your experience with other customers and we're looking forward to your next visit :)
Kind regards,
Dorota
Muziker
Excellent customer service
The mark of a good company is how well they handle problems. I bought a very expensive 2nd hand trolley. It had a fault, but Muziker claims and customer service was brilliant. Took it back full refund and now have another in its place.
Very impressed.
20 de maio de 2024
Resposta da Muziker
Hello Ian,
Thank you for sharing your experience with other customers and we're looking forward to your next visit :)
Kind regards,
Dorota
Muziker
Resposta da Muziker
Hello Antra,
Thank you for sharing your experience with other customers and we're looking forward to your next visit :)
Kind regards,
Dorota
Muziker
Resposta da Muziker
Hello Darren,
We're truly happy when our customers are satisfied with our services and share their experience with others.
Thank you once again.
Kind regards,
Dorota
Muziker
Successful purchase
I purchased a software license from Muziker. The product was in a sale, and the price was good. It took a couple of minutes for the license key to become available, but everything worked smoothly.
15 de maio de 2024
Resposta da Muziker
Hello David,
Thank you for your rating and recommendation. We'll gladly help you out next time as well :)
Kind regards,
Dorota
Muziker
Clear descriptions, speedy dispatch and information on progress.
My order was dispatched speedily and I was kept informed at every stage. A very efficient and satisfactory service. The website gave a very clear description of the article. I would definitely use this company again.
13 de maio de 2024
Resposta da Muziker
Hello Judith,
Thank you for finding time to write this feedback. We're happy that everything went according to your expectations and we wish you a great day.
Kind regards,
Dorota
Muziker
Un-acceptable service
I bought a small hanging hook for my guitar, cost was £2.19. Shipping the item was £24.90. !! When I realised the cost from the invoice, I immediately cancelled the order. Muziker refused to refund my order, indeed they said to refuse delivery when it arrived, so I could get my refund (£2.19) but the shipping would still be charged. This company is a complete rip off, and has appalling service.
17 de maio de 2024
Opinião espontânea
Resposta da Muziker
Dear Adrian,
Thank you for your review and we're really sorry that we weren't able to fulfil your expectations and that you had negative experience. Unfortunately, we couldn’t cancel your order because it had already been picked up by the courier, and we don’t have any influence over the order once it’s in their hands.
But please, refuse the package from the courier when they will try to deliver to you and the package will be send back to us automatically by courier. Once the refused package reaches our warehouse, we’ll promptly process a full refund for your order.
Kind regards,
Dorota
Muziker
Excellent support from Raul and Marius…
Excellent support from Raul and Marius at Muziker after my purchase of Strymon’s BigSky plugin. The terminology ‘Licence Key’ (should be labelled Redemption Code) and Activation Code led to uncertainty as to how to activate the software in my DAW (they send you a Licence Key which you then have to input on the Strymon website in the Redemption Code section - this then generates the Activation Code you need). Both these guys got onto the case straight away and got me up and running. They said they would call me back, and they did. They said they would follow up and get the issue sorted out, and they did. I must admit I was sceptical about using Muziker initially but have to say my scepticism was totally unfounded. This was customer service at its best. Thank you guys.
21 de maio de 2024
Opinião espontânea
Resposta da Muziker
Hello Rick,
Thank you very much for kind feedback, it makes us happy. We really try to do our best for every customer.
Kind regards,
Dorota
Muziker
The goods sent were exactly what I…
The goods sent were exactly what I wanted and arrived in good condition.
Would use this seller again.
7 de maio de 2024
Resposta da Muziker
Hello Paul,
We're truly happy when our customers are satisfied with our services and share their experience with others.
Thank you once again.
Kind regards,
Dorota
Muziker
forgot to check shipping costs found…
forgot to check shipping costs found out too late that it was A LOT
6 de maio de 2024
Resposta da Muziker
Dear Jonathan,
thank you for your feedback.
Since we ship goods from warehouses based in Slovakia, EU and UK is not part of the EU, there is taxes and custom charges included in the shipping fee. Once you receive the parcel in UK, you are not paying any additional fees.
Kind regards,
Dorota
Muziker
Superb service from beginning to end
From beginning to end the whole experience was excellent. The products are superb at very competitive prices. The website is clear and efficient. The staff dealt with my questions quickly and kindly. I cannot speak highly enough of my experience with this company.
5 de maio de 2024
Resposta da Muziker
Dear Robert, we're truly happy when our customers are satisfied with our services and share their experiences with others. Thank you very much for this great review. Kindest regards, Lea Muziker
It my second purchase with muziker this…
It my second purchase with muziker this year 2024 on both account there was never an issue with my place orders the procedure has been without hiccup the package arrival has been fluent and the items orders well package for the journey from Slovenia to the UK Big up to Muziker they have a great crews fronting a great company i can see these guys being around for a long long time cause they know how to roll it out
26 de abril de 2024
Resposta da Muziker
Hello Richard,
We're truly happy when our customers are satisfied with our services and share their experience with others.
Thank you once again.
Kind regards,
Dorota
Muziker
Resposta da Muziker
Hello Dan,
Thank you very much for your positive rating, it makes us really happy :)
Kind regards,
Dorota
Muziker
Absolutely amazing service
Absolutely amazing service, great response time and help me with everything I needed.
25 de abril de 2024
Resposta da Muziker
Hello Ben,
Thank you for your positive feedback.
We're truly happy when our customers are satisfied with our services and share their experience with others.
Thank you once again.
Kind regards,
Dorota
Muziker
The description was wrong but they corrected and tested me fairly
The strap in both the title and the description specs states the strap is leather which for me was a crucial part of the purchase decision but it is not. It is vinyl and u can clearly feel it’s plastic and see the white plastic backing.
The form to request a refund is so long and complex I’m not sure I have the energy but I would happily return it
Update - since I posted this Muziker refunded me in full and corrected their product description. Credit to them for doing the right thing and
22 de abril de 2024
Resposta da Muziker
Dear Neil,
We thank you for finding time to share your review and moreover, we're truly sorry about the problems with your order.
There appears to be an error in the product material description. We are sincerely sorry for the inconvenience.
Please fill out online claim form https://www.muziker.co.uk/claims and my colleagues from the claim department will contact you shortly to solve the problem as soon as possible. If you would have any issues filling out the claim form, please feel free to contact our customer support by email on: uk@muziker.com or by phone on: +442035000766 and we'd be happy to help you out.
Kind regards,
Dorota
Muziker
Quick and easy
22 de abril de 2024
Resposta da Muziker
Hello Craig,
Thank you for sharing your experience with other customers and we're looking forward to your next visit :)
Kind regards,
Dorota
Excellent product Excellent seller
Easy to order through PayPal.
Nice website layout.
Shame the postage was with ups as it took 12 days from ordering to arrive and was hard to track due to ups website not updating correctly however this is no fault of Muziker and will buy from them again.
21 de abril de 2024
Resposta da Muziker
Hello Simon,
Thank you for sharing your experience with other customers and we're looking forward to your next visit :)
Kind regards,
Dorota
Muziker
Resposta da Muziker
Hello Rachel,
Thank you for your positive feedback.
We're truly happy when our customers are satisfied with our services and share their experience with others.
Thank you once again.
Kind regards,
Dorota
Muziker
Great service, thank you…
Delivery was much faster than when previously shipped. Products of great quality. Also when there was a problem with stock they remedied and sorted with me quickly.
15 de abril de 2024
Resposta da Muziker
Hello Joanne,
Thank you for sharing your experience with other customers and we're looking forward to your next visit :)
Kind regards,
Dorota
Muziker
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