Mybeauty Opiniões 

Resposta da Mybeauty

3/12/2024

Dear Valued Customer!
Thank you for giving us a try!

We sincerely apologize for the disappointing experience you've had. We understand your frustration regarding pricing and services, and it's clear that this situation did not meet your expectations. Transparency and value are important to us, and your feedback is invaluable in helping us improve.

If you ever decide to give us another chance, we'd love to work with you to ensure a better experience. Please don't hesitate to reach out at customercare@mybeauty.place if you need further assistance or have any concerns you'd like us to address. Thank you for sharing your thoughts with us.

Resposta da Mybeauty

9/10/2024

Dear Maryna!
Thank you for reaching out!

We understand your concern regarding the visibility of our reviews. Our goal is to provide a positive experience, and we’re here to help.

Please provide us with more details at customercare@mybeauty.place, and we’ll do our best to address the issue and find a suitable solution. Thank you for your understanding!

Resposta da Mybeauty

6/09/2024

Dear Kelly!

We are truly sorry to hear about the issues you've encountered. Your experience is concerning, and this is not the standard we uphold.

Please get in touch with our customer support team directly at customercare@mybeauty.place with details of the unauthorized charges so we can investigate this matter promptly. We understand how troubling this situation is and are committed to resolving it as quickly as possible. Thank you for bringing this to our attention.

Resposta da Mybeauty

11/08/2024

Dear Dawn!
Thank you for being interested in our app and giving it a try!

We’re truly sorry to hear about your negative experience and we want to sincerely apologize for any inconvenience you've faced. Providing excellent customer service is of utmost importance to us, and we appreciate you bringing this matter to our attention.

If you could provide more details about the specific fees you encountered or any confusion you experienced, we'd like to investigate and address this matter promptly. Our goal is to ensure that our customers have a clear understanding of our pricing and what they receive in return. We will be waiting for your letter at customercare@mybeauty.place🙌

Resposta da Mybeauty

19/07/2024

Dear Nannette!
Thank you for sharing your experience!

We're thrilled to hear that you were able to get a same-day appointment and that you received the hairstyle you wanted. Our team is dedicated to providing excellent service, and we're glad to hear we met your expectations.

If you need any more styling services in the future, feel free to reach out at customercare@mybeauty.place. Thank you again! :)

Resposta da Mybeauty

14/07/2024

Dear Ness Thirkell-Johnston!
Thank you for sharing your feedback.

We're truly sorry to hear about your negative experience. We take these concerns very seriously and would like to address them promptly.

Please reach out to our customer support team at customercare@mybeauty.place
so we can investigate this issue further and assist you in resolving it. We strive to offer a unique and modern service and regret that your experience did not reflect this.

Resposta da Mybeauty

27/06/2024

Dear Julie Clark!
We are sorry to hear you think this way but thank you for the feedback.

We apologize for any inconvenience you've experienced with your account. Please contact our customer support team immediately at customercare@mybeauty.place with your account details so we can address this issue and cancel your subscription promptly.

Your satisfaction is important to us, and we're here to resolve this for you as quickly as possible. Thank you for bringing this to our attention.

Resposta da Mybeauty

4/06/2024

Dear Joanne Davis,

We appreciate your feedback, and we understand your concerns. We're constantly looking for ways to improve our services, and your input helps us do just that. We'll definitely consider your suggestion as we continue to refine our process.

If you have any further questions or feedback, please feel free to reach out at customercare@mybeauty.place. We're here to assist you in any way we can.

Resposta da Mybeauty

2/06/2024

Dear Lisa,

Thank you for giving our app a chance! We apologize for the inconvenience you've experienced. It was never our intention to mislead our customers as we valued each of them.

Please email us directly at customercare@mybeauty.place with your account details, and we'll prioritize canceling your subscription and resolving the issue for you. We're committed to resolving this issue promptly. Thank you for being so patient.

Resposta da Mybeauty

13/05/2024

Dear Lee,

We sincerely apologize for any inconvenience you may have encountered. It was never our intention to mislead our customers as we valued each of them. We're dedicated to providing a genuine and reliable service, and we regret that your experience has not reflected this. We'd appreciate the opportunity to investigate your specific case further. Please contact our support team at customercare@mybeauty.place with more details about your experience, and we'll do our best to resolve any issues you encounter. We aim to enhance your experience and ensure that you receive the absolute best service.

Resposta da Mybeauty

9/05/2024

Dear Faby,

We're truly sorry to hear about your negative experience with our app, and we appreciate your feedback. It was never our intention to mislead or disappoint you. Nevertheless, we`d like to emphasize, that we`re absolutely clear with our customers, so there is no reason to associate us with any scam activity. If you could provide more details about the specific fees you encountered or any confusion you experienced, we'd like to investigate and address this matter promptly. Our goal is to ensure that our customers have a clear understanding of our pricing and what they receive in return. We will be waiting for your letter at customercare@mybeauty.place🙌

Resposta da Mybeauty

7/05/2024

Dear Melanie Metsker Martens,

We are truly sorry to hear about your negative experience. We take concerns like this seriously and would like to address them immediately. It's never our intention to cause frustration or confusion, and we apologize for any inconvenience caused by the billing issue and the booking process. Your feedback is incredibly valuable to us, and we're committed to resolving this matter promptly. Please reach out to our customer support team at customercare@mybeauty.place with all the relevant details, including your account information, so we can investigate and assist you further. We understand your disappointment, and we're here to make things right.

Resposta da Mybeauty

30/04/2024

Dear Susan,

We apologize for any inconvenience you experienced. Your feedback is valuable to us, and we take your concerns seriously. Regarding the charges, it's important to note that the initial purchase for the basic style guide is a part of a subscription service, as outlined in the terms and conditions. We take pride in being transparent about the subscription model, and the monthly charges are applied with the user's consent after the initial purchase. Please reach out to our customer support team at customercare@mybeauty.place so we can assist you further and address your refund request promptly. We strive to provide a positive experience for all our customers, and we regret that we fell short of your expectations in this instance.

Resposta da Mybeauty

28/04/2024

Dear Beverly Adams,

Thank you for reaching out! We're sorry for the misunderstanding. We understand your concerns and would like to address them. If you have any additional concerns or if there's anything we can do to improve your experience with us, please don't hesitate to reach out to our customer support team at customercare@mybeauty.place. We are here to assist you in any way we can.

Resposta da Mybeauty

18/04/2024

Dear Tammy O'Donnell,

We are sorry to hear about your experience. Please accept our apologies for any inconvenience caused. My BeautyPlace is not related to any other mentioned services. May we kindly ask you to update the review with only our company name “My BeautyPlace”? It's important for us to ensure that the review accurately represents our business and does not include references to similar companies or services, or any kind of personal information. We are pleased that we found a resolution to address your inquiry and resolve the issue. Your feedback is valuable, and we would like to hear more about your experience. We are here to offer our assistance in resolving any remaining matters. If there’s anything else we can do to enhance your experience and make it more positive, please feel free to let us know at customercare@mybeauty.place. We’re glad to help you!

Resposta da Mybeauty

22/04/2024

Dear Kelly,

We're truly sorry to hear about your experience and any frustration it may have caused. We take allegations of scams very seriously and are committed to addressing any concerns you may have. Please provide us with more information about your situation at customercare@mybeauty.place so we can investigate and take appropriate action. Your feedback is important to us, and we're here to assist you in any way we can.

Resposta da Mybeauty

22/04/2024

Dear Ruth Rios,

We're truly sorry for the frustration and inconvenience you've experienced. Your concerns are valid, and we understand the importance of resolving them promptly. Please know that we take these matters seriously, and we're committed to addressing your refund request and resolving any issues with your subscription. We apologize for the delay in our response and assure you that we will prioritize your case to ensure a swift resolution. You may reach out to our team again at customercare@mybeauty.place, so we can solve the issue for you. Thank you for your patience, and we appreciate the opportunity to make things right.

Resposta da Mybeauty

18/04/2024

Dear Heidi Hagleitner,

We're deeply sorry to hear about the unauthorized charge you've experienced from our company. We prioritize the security of our customer's financial information and take reports of unauthorized charges very seriously. We are committed to investigating this matter thoroughly and taking appropriate actions to rectify the situation. Your satisfaction and trust are of utmost importance to us, and we assure you that we will work diligently to resolve this issue. Please accept our sincerest apologies for any inconvenience or frustration this may have caused you. If you require any further assistance or have additional information to share, please don't hesitate to reach out to our customer support team at customercare@mybeauty.place directly. We are here to help and will do everything we can to ensure that this matter is resolved to your satisfaction.

Resposta da Mybeauty

17/04/2024

Dear Pamela Slaughter,

We're deeply sorry to hear about your frustrating experience. We understand how important transparency and fair pricing are, and we apologize for any confusion or inconvenience caused by the discrepancy in the subscription price. This is not the level of service we aim to provide, and we take your concerns seriously. Regarding the lack of communication and follow-up, we apologize for falling short of your expectations. Our team is dedicated to providing prompt and helpful assistance, and we regret any disappointment caused by the delay in response and lack of communication regarding your subscription. We are committed to resolving this issue promptly and fairly. Please reach out to our support team at customercare@mybeauty.place with your account details so we can investigate the matter further and work toward a resolution. Your satisfaction is our top priority, and we appreciate your patience and understanding as we address this issue.
We're here to help and ensure you have a positive experience with our service.

Resposta da Mybeauty

17/04/2024

Dear Ann Gabbett,

We're deeply concerned to hear about your experience and want to assure you that this is not the level of service we strive to provide. Your satisfaction and trust are important to us, and we take reports of unauthorized charges and lack of communication very seriously. Please reach out to our support team at customercare@mybeauty.place immediately with your account details so we can investigate this issue thoroughly and take appropriate action. We apologize for any inconvenience this has caused and appreciate your patience as we work to resolve this matter promptly.