MyFirst Opiniões 4769

Lilly was absolutely amazing and extremely helpful and great service

I was calling to let them know my daughters had passed her text and the policy would need to be altered. Cole took my call, congratulated my daughter and changed her policy over. He was cheerful and the call took less than 2 mins.

Dan is/was a pleasure to deal with from start to finish. Called back when he said he would. V professional, explained everything clearly and concisely.

I was tad disappointed with company because they decided to issue a cancellation on my daughter's policy. My daughter made a genuine mistake by not updating her change of job but was very honest from the start about it. My daughter was informed that someone would call her back prior to cancellation notice. I spoke to a young gentleman named " Cole " . He listened to our situation and took everything into consideration. He informed that there would be additional fees involved and would assist in removing the cancellation notice. He dealt with the situation very swiftly and in professional manner and showed compassion to a genuine mistake. He also replied swiftly with updated emails and confirmations . He must be a very valued member of staff for " My First " because today he made a difference to someone's future. Thank you Cole. MR D SANGHA

super friendly over the phone

The lady - Lily - that I spoke to on the phone was very through and explained the details of what I was asking and even went out of her way to find out the cost of the renewal of my policy.

Liam was very friendly and accommodating to the situation. I feel very confident with the insurance policy, exactly what we needed.

Liam was a breath of fresh air to deal, very polite, very clear when explaining the policy, very friendly, just a delight to deal with
Many thanks
David Waddell

Amazing team on board everytime I called they was all so helpful and tried to find everything that’s cheap as possible for me, this is an amazing company and will tell all my family and friends about them.

So,
I Initially put a review here about avoiding this company, this was on the back of a number of stressful phone calls, miscommunication, misunderstanding and a car company that started the snowball rolling by trying to sell a dodgy car.

After getting to the right person though (Matt) who was very apologetic, empathic, and I have to say very understanding about the rage I displayed in phone calls ( he listened back) we came to a resolution. Thank you to Matt for taking this time and reviewing all the issues and explaining things to me, and having the patience with me.

Although we are not taking insurance with My First now ( due to the car) I wouldn’t rule them out in the future.

It just shows they are still companies out there willing to help and understand circumstances, my faith has been restored.

Excellent service from Cole answering all my safety questions regarding my daughters insurance in a friendly manner and helping me understand fully how the Theo works and collects data thank you for putting my mind at rest

Very helpful and were able to answer my question straight away. I wasn’t sat on the phone waiting to get through for ages I was probably waiting about 2 minutes. Great service

Jess was lovely friendly and even managed to have a bit of a laugh while remaining fully professional and efficiently meeting my customer needs

Lily was fantastic with me , was very polite and explained things so well . Top top customer service

Horrible service, rude employees, cancelled my insurance due to them giving me a faulty black box in which we asked for a new one and instead of doing so cancelled my insurance via email , not even a phone call. The pricing is ridiculous paying over 4 thousand when other companies was more than half that amount , I was refunded less than half despite only being with them for 3 months. I strongly recommend you use this company ☺️

Taking out an insurance policy for my 17yr old son was made so much easier by Jasper and his colleague , everything was fully explained.. I mean insurance prices are still extremely high for a new driver but felt more assured that it was the right company to go with because of Jasper!

Tom was brilliant he took his time with me to get my first full license car insurance and get me on the roads as soon as possible at the lowest price

Lucas was really easy to talk to, friendly and was extremely helpful in finding the right policy for me

Great customer service from Lucas he was very helpful in giving me all the options and very patient whilst I thought about which one to go with

The person that I was dealing with was excellent and really easy to communicate with and willing to work with you to find the best quote for you