My Food Bag Opiniões 

1013
•
TrustScore: 3.5 em 5

3,3

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Leia as opiniões dos outros

Classificada 2 em 5 estrelas

Hi my food box arrived for this week With veggies that aren’t ripe and won’t be ready this week very disappointed that you would send out unripe food that is meant to be eaten this week, this is no... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

I’ve been an on and off My Food Bag customer for years. It is expensive but some weeks convenience is paramount. I usually have the account on pause and wait until they send promotions otherwise the p... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I just love My Food Bag which I get most weeks. As a household of two I just love knowing what I am cooking and to be able to try different recipes I probably wouldn't attempt. The quality of the in... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

We get My Food Bag’s ready made meals regularly and love them! There’s always a good mix of options, and they make busy nights so easy. Just heat one up and dinner’s sorted 🙌

A empresa respondeu

Informações sobre a empresa

  1. Serviço de encomenda de comida online
  2. Fornecedor de produtos alimentares

Escrito pela empresa

My Food Bag is New Zealand’s weekly meal kit service. Come home each night knowing you’ve got everything you need to enjoy simple, healthy and delicious recipes made with fresh, locally sourced NZ ingredients and inspired by Nadia Lim


Informações de contacto

3,3

Aceitável

TrustScore: 3.5 em 5

1 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 100% das suas opiniões negativas

Geralmente responde em 48 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,3

Todas as opiniões

(1013)

66 opiniões nos últimos 12 meses

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Classificada 3 em 5 estrelas

Photos can be deceiving

The photos of each Ready Made Meals should show what they actually look like inside the tray, not fancy meals on a plate. The majority of the meals taste great; only a few are too salty for my liking. Also, it would be better if they were more consistent in the amount of meat and portion size across all meals. I find some fill me up (e.g, Satay Chicken), but others still leave me hungry (e.g, Creamy Mushroom Chicken). Finally, the delivery person never followed the instructions. Asked to leave the boxes at the front door, but for the last 4 weeks, I found them at the back.

25 de maio de 2026
Opinião espontânea
logótipo da My Food Bag

Resposta da My Food Bag

Hey Nancy, thank you so much for taking the time to share such detailed feedback. It's really valuable to us! That's a great suggestion regarding the meal photos, and we'll absolutely pass that on to our team. We're glad to hear the majority of the meals have been tasting great, and we appreciate the honest notes on the saltiness and portion consistency. We're also sorry to hear about the ongoing delivery placement issue. If this continues, please reach out to us directly so we can follow this up with our delivery team - My Food Bag Foodies

Classificada 2 em 5 estrelas

Nowhere near as good as it used to be

Nowhere near as good as it used to be. Lucky for them it's outrageously convenient for lazy people, like me, who don't want to go shopping. Meals are boring and all taste the same.

25 de maio de 2026
Opinião espontânea
logótipo da My Food Bag

Resposta da My Food Bag

Hello Kristin, Thank you for your honest feedback. We're sorry to hear the meals haven't been hitting the mark lately. Our menu is regularly updated, so we hope some fresh options come along that excite you. If you have any specific suggestions or cuisines you'd love to see, feel free to reach out or provide recipe feedback under your account - My Food Bag Foodies

Classificada 2 em 5 estrelas

Two times received chicken that was…

Two times received chicken that was very smelly, there reply was that’s normal and leave it for ten minutes and the smell will go away, as I said to them every other chicken supplied to us didn’t have a smell to it , they wouldn’t take responsibility for it so I cancelled my account

20 de maio de 2026
Opinião espontânea
logótipo da My Food Bag

Resposta da My Food Bag

Hello Alan, we’re sorry to hear about your recent poor experience with us. We appreciate you sharing your feedback and are sorry we couldn’t assist you as needed at the time. Your comments will be shared with the relevant teams to help us improve - My Food Bag Foodies.

Classificada 4 em 5 estrelas

Prepared meals.

I had a prepared meal last night, the beef pie, it was good but my favourite is still the chicken and veg pie.

16 de maio de 2026
Opinião espontânea
logótipo da My Food Bag

Resposta da My Food Bag

Hello Denise, thank you for sharing this kind review! We're so glad to hear you're enjoying our ready-made meals. We will pass on your kind words to the team! - My Food Bag Foodies 🥦

Classificada 1 em 5 estrelas

Misleading with cancellation policy

Misleading with cancellation policy, unhelpful when cancelling and poor with communications.

12 de maio de 2026
Opinião espontânea
logótipo da My Food Bag

Resposta da My Food Bag

Hello Glen, we’re sorry to hear about your recent poor experience with us. We appreciate you sharing your feedback and are sorry we couldn’t assist you as needed at the time. Your comments will be shared with the relevant teams to help us improve - My Food Bag Foodies.

Classificada 1 em 5 estrelas

Very disappointing experience

We signed up to My Food Bag under an advertised Autumn Sale promotion, which showed 50% off the first delivery, followed by 30%, 20%, and 10% off later deliveries.

After signing up, My Food Bag removed the promotion and charged the full standard price of $229.99 instead of the promotional price of $115.00. Their position is that the account was not eligible for the promotion, which may be their view, but our concern is that the order was started at one advertised price and then proceeded at a materially different price.

We raised this with their support team before the box had been supplied and requested either the promotional price be honoured or the delivery be cancelled and refunded. My Food Bag refused both options and relied on their terms and cut-off times.

Very disappointing experience. In my opinion, the pricing and promotion process was not clear enough, and I would be very cautious when signing up under any promotional offer.

29 de abril de 2026
Opinião espontânea
logótipo da My Food Bag

Resposta da My Food Bag

Hi Liam, we’re sorry to hear your recent experience didn’t meet expectations. We take feedback like this very seriously and regret that, at the time, we were unable to help assist you with your issue. We’ll make sure your comments are passed on to the relevant teams to help us improve. - My Food Bag Foodies

Classificada 5 em 5 estrelas

Great service

Great service. The prepared frozen meals have generous portions and good variety. They are very tasty and I would definitely recommend this service.

22 de abril de 2026
Opinião espontânea
logótipo da My Food Bag

Resposta da My Food Bag

Thank you so much for your kind words Liz! We’re really glad to hear you’re enjoying the generous portions, variety, and taste of our meals. It means a lot to know you’d recommend us. We truly appreciate your support and look forward to continuing to serve you! - My Food Bag Foodies 🥦

Classificada 5 em 5 estrelas

Good food made easy.

Good food. Easy delivery.

13 de abril de 2026
Opinião espontânea
logótipo da My Food Bag

Resposta da My Food Bag

Thank you for the review Debbie! We're so glad to hear you're enjoying it! 😊 - My Food Bag Foodies 🥦

Classificada 1 em 5 estrelas

Meal never got dropped off now have to…

Meal never got dropped off now have to wait a whole week for another

6 de abril de 2026
Opinião espontânea
logótipo da My Food Bag

Resposta da My Food Bag

We’re really sorry to hear about this Hayden we understand how frustrating it must be to miss a delivery and then have to wait another week. If you haven’t already, please reach out to our team directly so we can look into this and see if there’s anything further we can do to help. - My Food Bag Foodies

Classificada 3 em 5 estrelas

Healthy but unreliable

The food is nice, healthy and easy to heat. The deliveries were mostly terrible. My box was dropped at odd spots on my section a few times, didn't turn up another time. Convenience and being time poor is one of my motivators - a big one.

5 de abril de 2026
Opinião espontânea
logótipo da My Food Bag

Resposta da My Food Bag

Thank you for sharing your feedback Juliette. We’re really pleased to hear you enjoy the food and find it healthy and easy to heat. We’re sorry to hear about the delivery issues you experienced, we know how important convenience and reliability are, especially when you’re time‑poor. Your comments have been passed on to the relevant team so they can be reviewed and addressed. We appreciate you taking the time to let us know.- My Food Bag Foodies

Classificada 1 em 5 estrelas

Lacks transparency/untrustworthy

The food bag system sends NO notifications that it's about to automatically charge for upcoming deliveries. Then when it has charged without any prior notice it doesn't allow any time frame for canceling your order. They do this on purpose so people forget to make changes beforehand. They make a lot of money this way.
When I contacted them about this problem they did not want to comment on the lack of giving proper notifications.

6 de abril de 2026
Opinião espontânea
logótipo da My Food Bag

Resposta da My Food Bag

Hi Amelia, we’re sorry to hear about your recent poor experience with us. We appreciate you sharing your feedback and are sorry we couldn’t assist you as needed at the time. Your comments will be shared with the relevant teams to help us improve - My Food Bag Foodies

Classificada 4 em 5 estrelas

I really enjoy the meals & ease of…

I really enjoy the meals & ease of ordering.
I’d like to see more Vegetarian options as there’s often only 1 or 2 to choose from.
Thank You = )))))))))))

2 de abril de 2026
Opinião espontânea
logótipo da My Food Bag

Resposta da My Food Bag

Hi Alice, thank you for your review! We're so glad to hear you're enjoying our meals and we appreciate your feedback regarding vegetarian options. We do offer a My Vegan and Veggie bag, which has 7 vegetarian and vegan recipes to choose from each week. Feel free to reach out to us at hello@myfoodbag.co.nz if you would like any further information about this 😊 - My Food Bag Foodies 🥦

Classificada 5 em 5 estrelas

The choices are great and the meals are…

The choices are great and the meals are delicious, out of all the companies, My Food Bag is the best.

1 de abril de 2026
Opinião espontânea
logótipo da My Food Bag

Resposta da My Food Bag

Hi Glynn, thank you so much for your lovely review! We're so happy to hear My Food Bag is number one in your household. If there's anything we can do to make it even better, please don't hesitate to let us know😊 - My Food Bag Foodies 🥦

Classificada 1 em 5 estrelas

Intentionally confusing promotions and…

Intentionally confusing promotions and website.
I was charged this morning for a box that I had skipped. When I phoned they said the box wasn't skipped. There is a "survey" like pop up after you hit skip and none of these survey responses suited me (they are very prying questions) and there was no "other" option so posaibly I didn't select one? It was weeks ago. Apparently, you have to click answer in order for the skip to finalise.
I explained that I did not know if that's what happened, but that I had tried to skip the box, and that also, my address and bank account details were incorrect, showing I had no intention of ordering. Can the pleaae cancel or move thw order. Too bad was their reaponse. This is still 6 days out from expected delivery.
Regarding the address and bank account details, there is no way to permanently change these from the one that you're originally signed up with, so you have to remember before the deadline each week to go in and manually change them!

24 de março de 2026
Opinião espontânea
logótipo da My Food Bag

Resposta da My Food Bag

Hi Janice, we’re sorry to hear about your recent poor experience with us. We appreciate you sharing your feedback and are sorry we couldn’t assist you as needed at the time. Your comments will be shared with the relevant teams to help us improve - My Food Bag Foodies

Classificada 2 em 5 estrelas

Rotten carrot

Rotten carrot, bag of spinach was past use, spices: one sachet had ripped open. Too much plastic. Meal ideas appealing, reality frustrating.
Delivery man just threw box on to door step.
Have changed to ready made meals

9 de março de 2026
Opinião espontânea
logótipo da My Food Bag

Resposta da My Food Bag

Hi Janice, we’re sorry to hear about your recent poor experience with us. We appreciate you sharing your feedback and your comments will be shared with the relevant teams to help us improve - My Food Bag Foodies

Classificada 5 em 5 estrelas

Finally a Food meal prep kit that has…

Finally a Food meal prep kit that has the most amazing LARGE and FRESH ingredients that taste absolutely amazing, are easy and quick to prep. 5 stars to you! I was getting sick and tired of receiving wobbly carrots from other not so FRESH meal kit providers!

9 de março de 2026
Opinião espontânea
logótipo da My Food Bag

Resposta da My Food Bag

Hi Julie, thank you so much for your amazing feedback! We're thrilled to hear that your enjoying the ingredients and meals that are on offer. Regarding the carrots, we're sorry to hear that your experience with them has been poor, because of this we've informed our wider team. Your review truly means a lot to us, thanks again for choosing us! - My Food Bag Foodies

Classificada 1 em 5 estrelas

Trying Foid bag for the first time

Tried Food bag to see if it’ll work for me as I am a busy person with some health issues. Found that out of 3 meals one is good and the rests are just soggy. I didn’t realise that it’s a continuous delivery; I must have missed the skip meal as I am away most of the time. Tried cancelling the sub but it’s way too difficult and hard to navigate the page on cancellation. And alas, all they can do is give me credit to use next time, forcing me to buy more food from them. All I wish is cancel that altogether and give my money back.

23 de fevereiro de 2026
Opinião espontânea
logótipo da My Food Bag

Resposta da My Food Bag

Hi Janice, we’re sorry to hear about your recent poor experience with us. We appreciate you sharing your feedback and are sorry we couldn’t assist you as needed at the time. Your comments will be shared with the relevant teams to help us improve - My Food Bag Foodies

Classificada 1 em 5 estrelas

Absolutely shocking experience

Absolutely shocking experience. Do not subscribe to this company, they are unethical bullies. Was browsing menu options for my daughter who has IBS, renewed an old subscription to do so. At no point did I provide payment details or confirm any order or meal choice, and exited the site without completing anything with the intention to relook in a couple of days. Received confirmation that order was on its way, immediately responded to not deliver and to please cancel. Then cancelled my subscription immediately. Received notification my payment details declined, sent another 2 emails to not deliver and to cancel. Now have received delivery and demand for payment. According to them I created 2 subscriptions 20 minutes apart (why would anyone do that). Am at my wits end, this crowd should not be allowed to operate.

8 de março de 2026
Opinião espontânea
logótipo da My Food Bag

Resposta da My Food Bag

Hi Chloe, thank you for taking the time to share your feedback. We are sorry that we couldn't provide you with a better experience and have shared your feedback with the relevant teams to help us improve - My Food Bag Foodies

Classificada 5 em 5 estrelas

Help when needed

After my accident, there was little I could do, so I ordered my food bag Ready Made. The are delious and full filling, with lots to choose from. I recommend them for busy people as well, as they are healthy
Thanks My Food bag

6 de março de 2026
Opinião espontânea
logótipo da My Food Bag

Resposta da My Food Bag

Hi Diana, thank you so much for your kind review. We are so glad to hear that our Ready Made meals are helping you out at the moment! - My Food Bag Foodies 💚

Classificada 1 em 5 estrelas

Already made a complaint relating to…

Already made a complaint relating to this. A reply to trustpilot doesnt result into a solution. Please attend to this. Please take a look at your website, method of payment and if the payment is declined etc - DONT deliver!

unethical business behaviour - unclear subscription/ chat support person didnt know what was included in the selection
I have ordered vegetarian only previously. I was trying to use them again and was looking for 1 person option, I was confused with the page and opened a chat support button. I tried to follow their advice and play around but the chat crash. I refreshed the page and the chat was gone so I left it at that. Next thing I know is receiving a delivery. I found it 3 days later at my place as I wasnt expecting it, informed them this was a mistake but they sent it to baycorp. I reached out to them again to inform that i had adviced them of what had occured but they are asking me to contact baycorp. My history shows I ordered vegetarian, my chat shows I ordered vegetarian or looking for that option, I emailed to advise them of the same but they say I have to pay .Unethical business behaviour!

19 de fevereiro de 2026
Opinião espontânea
logótipo da My Food Bag

Resposta da My Food Bag

Hi Shweta, thank you for taking the time to share your feedback again. We are sorry that we couldn't provide you with a better experience and have shared your feedback with the relevant teams to help us improve - My Food Bag Foodies

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