I was really impressed with how my insurance claim was handled. I was kept up to date with how things were progressing and it was so easy to follow the thread of events, right up to today when my new... Ver mais
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We was issued a 3 hour time slot the night before,on the day the technician phoned to tell us what time he would arrive on arrival he gave a friendly / professional service. On the assessment of the w... Ver mais
The technician Tony rang me before arriving to let me know he was on his way. On examing my furniture he immedately recognized the repair needed. He cut no corners and left my items of furniture look... Ver mais
Exceptional service from the booking which was easy, user friendly and efficient to the visits. Both Ryan & Lee who visited the house were super friendly, explained everything in full and were tho... Ver mais
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I took the insurance out on my bench…
I took the insurance out on my bench dining table and the benches have been damaged by my pet. All I want is a replacement which they said is no longer available so I told them I would accept a different one which they declined instead offered me £100 what a joke that wouldn't even get it recovered so I refused, still waiting.
Immaculate service and extremely polite…
Immaculate service and extremely polite personnel.
Efficient and Fair.
Emmiera Group dealt very efficiently with my insurance claim relating to my damaged dining chair. I am very happy with how they resolved the issue.
Great service
Great service, well pleased . The gentleman that came around was very friendly , professional and helpful. 5 stars
Great service
Great service, fixed the issue to our satisfaction.
The upholsterer Derek was very…
The upholsterer Derek was very professional polite courteous amiable and respectful
Very bad stain to the arm of our sofa…
A bad stain to the arm of our sofa which after 20 minutes disappeared with no sign of the problem it had originally caused.
The young tradesman was very good at his job quick, tidy with immaculate manners.
We can't thank the company and tradesman for the job done.
From very happy customers,
Linda and George Jones.
Certificate Number[1931043] | Claim…
Certificate Number[1931043] | Claim Ref(272690)
Has been declined on basics the sofa was mis-handled rather than accidental damage by a child.
I have purchased £240 protection cover and absolutely shamless to avoid an eligable claim.
Avoid avoid avoid this company- not worth it
The type of service one longs to receive
I couldn't be more impressed with the outstanding service Dave provided. From start to finish, he demonstrated exceptional professionalism and a level of dedication that truly sets him apart. His communication was clear, friendly, and timely, ensuring I felt informed every step of the way.
Dave went above and beyond to ensure everything was perfect, showing incredible attention to detail and care. It's rare to encounter someone so committed to delivering an excellent customer experience.
I feel incredibly fortunate that Dave was assigned to assist with our furniture. He made the entire process seamless and stress-free. Dave is undoubtedly a valuable asset to the company, and I sincerely hope his hard work and outstanding efforts are well recognized and rewarded.
Thank you, Dave, for going the extra mile—you’ve made a lasting positive impression!
Excellent service—quick and efficient.
Staingard did a great job
Staingard did a great job. Repaired broken tufts on the spot. Whole process was smooth and quite fast.
Very polite and knew what he was…
Very polite and knew what he was talking about and I am confident the chair is now sorted
4days waiting for an engineer.Not good…
4days waiting for an engineer.Not good service.
The engineer was very understanding and helpful very good at his job
Excellent service
Was kept fully informed of date and time of visit. Friendly, professional technician quickly eradicated the stain on my sofa.
Excellent service
V
Rodney was very helpful explaining what he was doing before leaving he asked if we had any questions and if we were satisfied with his work the answer of course was yes 10 stars Rodney
Great service.
Great service from start to finish. Thank you to all involved.
The technician was very good
The technician was very good. He went way beyond. Gave a good customer service
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