I was really impressed with how my insurance claim was handled. I was kept up to date with how things were progressing and it was so easy to follow the thread of events, right up to today when my new... Ver mais
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Leia as opiniões dos outros
We was issued a 3 hour time slot the night before,on the day the technician phoned to tell us what time he would arrive on arrival he gave a friendly / professional service. On the assessment of the w... Ver mais
The technician Tony rang me before arriving to let me know he was on his way. On examing my furniture he immedately recognized the repair needed. He cut no corners and left my items of furniture look... Ver mais
Exceptional service from the booking which was easy, user friendly and efficient to the visits. Both Ryan & Lee who visited the house were super friendly, explained everything in full and were tho... Ver mais
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Friendly, competent, fast working…
Friendly, competent, fast working engineer.
Highly recommend
The guy who carried out the work was…
The guy who carried out the work was professional and prompt
Any claims will be rejected
Any claims will be rejected. Any claim will be rejected. Never take out this insurance.
Good service
Very quick, knowledgeable and pleasant man who sorted a manufacturing fault out in short order.
Excellent service
Very Helpful
I was very pleased that the 2nd technician Ben was able to correct the problem unlike the previous technician who implied there wasn’t a real problem with my sofa. The loss of density was ‘natural settlement’ apparently, when this had happened after 6 months of purchase. The 2nd technician Ben was extremely helpful and friendly and quickly rectified the issue without any issues.
Good and Professional service
The technican, Alex advised me his estimated arrival time a day before the appointment date and he arrived punctually. He is polite, professional and answered all our queries. He fixed the problem and inspected thoroughly if any other problem arising related to our reclining sofa.
Really good company to deal with…
Really good company to deal with regarding my dreams bed. They were very prompt in contacting me with an available appointment, giving me several options. When the technician turned up he was very respectful of our property (even putting plastic covers on his shoes) he listened carefully to what the problem was and then promptly sorted it!
Very efficient and great service …
Sean was very helpful and efficient and sorted the problem out immediately
Thorough removal of ink on sofa
Thorough removal of ink on sofa.
Clear instructions regarding letting furniture dry after cleaning.
Brilliant customer service and even…
Brilliant customer service and even better engineers.
Very friendly technician
Very friendly technician. Worked in a tidy manner and respected my home.
Surprisingly easy to make the initial…
Surprisingly easy to make the initial claim via the website. The admin department responded to email correspondence in a timely manner and the appointment was made with ease. The technicians were professional and very pleasant. Happy with the service.
The engineer arrived when he said
The engineer arrived when he said, completed task in a timely manner and was very approachable
Great job
The repairman was lovely - friendly and polite, got straight to work, repaired the problem and even did the other side for us so as to avoid the problem happening again in the future. Didn’t catch his name but top marks, thank you!
Damaged oak furniture table
After what I thought was an irreparable disaster on my beautiful oak topped table I was relieved to recall that I had paid for 5 years insurance for accidental damage. The gentleman that came was evidently a skilled professional and within minutes the table , damaged by nail varnish remover, was restored. Arrived within the time frame, was respectful of our light coloured carpet by removing his shoes without my asking him to do so.
I bought a dining table from furniture…
I bought a dining table from furniture village and it’s broken by accidentally but thay didn’t solve my problem.
great service
man called on the 030125 to servvice bed
really great person did a great job and worked so hard
(king sized electric etc ) very satisfied with service
Derek is a credit to his company...
The technician was peraistant and very professional.
The technician was peraistant and very positive. Very little relevant infonation
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