Piccolo Opiniões 

Resposta da Piccolo

2/07/2026

Hi Josephine,

Thank you for taking the time to leave your review and for your kind words about our customer service team. We truly appreciate it.

We also want to acknowledge your frustration regarding the short-dated products you have received. While we're pleased that our team was able to resolve the issues quickly.

We sincerely apologise that our fulfilment process did not identify these short-dated products before they were despatched. This falls below the standard we aim to provide, and we understand how disappointing this must have been, especially as a loyal customer whose little one enjoys our products so much.

It's wonderful to hear that your little one loves our pouches and finishes them every time, which makes it even more important to us that your overall experience reflects the quality of the products themselves.

We are sharing your feedback with our warehouse and fulfilment teams to help prevent similar situations from happening again. Your comments are invaluable in helping us improve.

Thank you again for your honesty and for continuing to support Piccolo. We would love the opportunity to turn your overall experience into one that truly reflects the high standards we strive for and earns a delighted 5-star experience.

If there is anything further we can do for you, please don't hesitate to get in touch.

Kind regards,
The Piccolo Team

Resposta da Piccolo

9/04/2026

Hi Ronald,

Thank you for reaching out and for bringing this to our attention.

We’re sorry to hear about your concern. We would like to clarify that we do not ship to or operate within the United States. We have also attempted to contact you to better understand the situation and help resolve this for you.

At this stage, it appears there may be a misunderstanding or that the charge may be coming from a different company. We recommend checking the transaction details on your bank statement for more information.

Please feel free to reply with any additional details, and we’ll be more than happy to assist further in any way we can.


Warm regards,
The Piccolo Team

Resposta da Piccolo

1/05/2026

Thank you for the lovely review.

Resposta da Piccolo

1/05/2026

Thank you for the lovely review.

Resposta da Piccolo

30/06/2025

Hi,

Your feedback means a lot to us. Thank you for taking the time. We appreciate you!

Resposta da Piccolo

30/06/2025

Hi Miss Joanne,

We're grateful for your feedback. We're so happy to read that your grandson loved our Piccolo products. Excellent service and customer satisfaction are what we always aim for.

Resposta da Piccolo

30/06/2025

Hi Eva,

We're delighted to read that! We're thrilled that your son got to enjoy our Piccolo pouches.

Resposta da Piccolo

30/06/2025

Hi Robert,

Thank you for your feedback. We appreciate you!

Resposta da Piccolo

30/06/2025

Hi Sophie,

Your feedback is much appreciated. We strive to deliver excellent service and ensure quality outcomes.

Resposta da Piccolo

30/06/2025

Hi Shane,

Thank you for sharing your thoughts. Your feedback means a lot to us, as we are always looking for ways to improve our products and services. We greatly value your feedback and this was passed on to the product team for review.

Resposta da Piccolo

30/06/2025

Hi Helen,

We’re thrilled to hear that our products have made a wonderful impact on your granddaughter's daily meals. We strive to deliver excellent service and ensure our website store is accessible to many parents.

Resposta da Piccolo

16/04/2025

Hi Jess,

We’re really grateful and appreciate you taking the time to share your experience with us. We're thrilled to hear that your little one enjoyed our products.

Resposta da Piccolo

21/10/2024

We apologise for the poor customer service and your experience that didn't turn out as expected. Upon review, your first email was not received as you sent it to the wrong email address. We received your forwarded email on the 13th of Sept. and our support sent you an email on the 14th, and another email on the 17th letting you know that we have processed a replacement order.

Once again, we want to express our sincere apologies for the miscommunication, it was our mistake, and we are completely responsible for it. If you would like to discuss the issue further, our customer support team is here for you. Please do not hesitate to reach out and let us know how we can make things right. You may reach out at customercare@piccolofoods.uk

The Piccolo Team!

Resposta da Piccolo

24/03/2025

We were so sorry to hear about the negative experience. We looked into the situation and found the oversight with our support team. While we are investigating the whereabouts of your parcel it turns out that your order was damaged during transit. We sent you an email on the 5th of July informing you that we have processed a refund and we sent out a replacement order for the damaged items as an apology.

It wasn’t our intention to disappoint you. But we feel fully responsible for what happened and for any inconvenience, this may have caused you.

Please let us know how to make it up to you and turn your experience into a positive one. If there’s anything else we can do, please get in touch at customercare@piccolofoods.uk