Great experience overall. The service was quick and easy to use, and everything was clearly explained. I would definitely recommend to others.
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Leia as opiniões dos outros
The customer service was fantastic and all issues quickly rectified but I shouldn't have to keep complaining about product being sent with short dates. Especially when the product itself is fantastic... Ver mais
A empresa respondeu
My granddaughter was ill & I found these baby food in the hospital shop she loved them & also had to go on a dairy free diet so have ordered them directly as well which was very easy would highly reco... Ver mais
the quality of products is excellent. the selection is brilliant. my granddaughter is now 19 months old and had stomach problems from birth and when we found piccolo products she has thrived. my da... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Piccolo is a new brand of organic baby food, with a range of fruit & vegetable stage one purées, made with 100% natural ingredients.
Informações de contacto
Old Gloucester Street 27, WC1N, London, Reino Unido
- mylittlepiccolo.com
3,9
Bom
22 opiniões
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Respondeu a 66% das suas opiniões negativas
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Horrible online service
My baby loved the food so I thought I’d order online. First they had system error so I placed 2 ordered due to this. Then I immediately tried to contact support in every way, no one reply whatsoever.
Finally someone named xxxx (private info) said I will be refunded yet I still received the misplaced order.
Moreover, what I received is NOT what I ordered, I ordered this 20 pounds bibs (cover it all) and received a generic bib.
Avoid buying directly from them and I will never ever recommend this brand to anyone.
30 de dezembro de 2022
Opinião espontânea
Resposta da Piccolo
We sincerely apologise for the poor customer service that you have experienced. Upon review, it shows you purchased on the 30th of Dec. and our company was closed at that time. We have then processed a full refund as soon as we re-opened.
While we strive to provide the best possible service, unfortunately, we failed to explain that the refund will take up to 5-7 business days to reflect in your account, depending on your bank.
The experience you had is not a representation of who we are as a company. We're reaching out as we want to make it up to you. We’re reevaluating our customer service and intend to review this situation with our customer service team. Please let us know how we can make things right. You may reach out at customercare@piccolofoods.uk
Very disappointed
My twins they love the food so I decided to order some online. (I thought I will save some money if I order a bundle) So I did order 2 pouches bundle. It took 2 weeks to came . I had to ask them where is my order. Never informed me why is been delayed. So it came over 2 weeks and it wasn’t right!
I received my order which I had to wait almost 2 weeks . I was really disappointed.
I paid for 2x bundle £32 each so it comes to £64 free delivery.
I received £45.25 ( if I would buy it from the website individually)wort of pouches and only 1 bib I 1 set of spoons (it’s should be 2 each as I have twins that’s why I ordered the two bundle)
where is my £18.75 is gone too? Which is not a savings at all !
I’m very confused in here .
So I paid over £2 a pouches?
I send an email they got got back to me saying they will send some more product out as an apology.
It is 1 month now and I haven’t received neither refund or product or anything.
I’m so sad and disappointed because my twins they really liked to good but I never going to buy this again or refer to a friend or family .
19 de julho de 2022
Opinião espontânea
Resposta da Piccolo
We sincerely apologise for any inconvenience caused by our previous shipment error. We accidentally sent you the wrong amount of product and we understand that this may have caused frustration and disappointment.
We’re understaffed and in transition, during those times you emailed us so we missed out on your query, but that's no excuse for the way you were treated. We take full responsibility for this oversight and assure you that we’re committed to resolving the issue to your satisfaction.
Your feedback is invaluable to us, and we're grateful that you brought this matter to our attention, as it helps us improve our services. Hope you'll give us a chance to correct our mistakes, so we can win your trust and confidence once again.
We would love to hear from you. Please let us know how we can make things right. You may reach out at customercare@piccolofoods.uk
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