MYOB Opiniões 

Resposta da MYOB

3/08/2026

Hi Laura. Thanks for taking the time to leave a review. It's clear you feel very let down by your interactions with us and we'd love to turn your experience around. Most people are able to get to an answer with clearer outcomes than this, so we want to understand what's happened in your case and see whether there is anything still open that we can move forward. If you're open to it, please email letsconnect@myob.com with your Trustpilot username and the email address linked to your MYOB account. We'll look at your history with us and come back to you directly. Thanks ^MYOB

Resposta da MYOB

3/08/2026

Thanks for reaching out, Alan. Not being able to log in when you’re trying to get on top of your finances is exactly the kind of stress we work hard to avoid. There was an outage affecting some online services around that time, which was identified and resolved, and you can see the details and timeline on our MYOB Status Hub: status.myob.com/incidents/913693. The Status Hub shows live service updates, and you can also sign up there for notifications so you get an alert rather than finding out when you try to log in. If you’re ever having trouble and there’s no outage showing, you can message us from the Solo app, post in the MYOB Community, or visit the MYOB Support site from the Status Hub for help articles and contact details, and we’ll pick it up as soon as the team’s back on deck. Thanks again for calling this out. ^MYOB

Resposta da MYOB

3/08/2026

Hi Jo. Thanks for taking the time to share this. Support and subscription changes shouldn’t feel this hard to sort out. For most MYOB customers, support is much more straightforward, with tickets picked up sooner and cancellations worked through step-by-step so it’s clear what’s happening. What you’ve run into here isn’t the way we'd hope it would've landed. When you have a moment, please email letsconnect@myob.com with your Trustpilot username. Our team can review your subscription and those cases together and come back to you with a clear update and next steps. While we’re working through that, you’re also welcome to use the MYOB Community Forum for help from MYOB specialists and other users, and the free MYOB Academy for short courses and how-tos, to help you get even more out of the software. ^MYOB

Resposta da MYOB

3/08/2026

Hi Bridget. Thanks for reaching out and for being with MYOB for so many years! We really don’t want cancelling to feel this hard. Most customers are able to sort changes to their subscription with a quick call. We handle cancellations over the phone so we can confirm we’re speaking with the right account holder, talk through any remaining options, and make sure things like file access and final billing dates are wrapped up properly with no loose ends. If you’re in Australia, please call 1300 940 281. If you’re in New Zealand, please call 0800 422 135. The team can look at your account with you and complete the cancellation. ^MYOB

Resposta da MYOB

3/08/2026

Hi Steve. Thanks for letting us know what’s been happening. It sounds like this has been hanging over you while you’re trying to run your business and we're keen to help. For most MYOB customers, support cases are picked up and worked through fairly quickly, so we're sorry to hear how this has landed for you. Customers can reach us across many channels including live chat myob.com/contactus ,through My Account myaccount.myob.com, as well as the MYOB Community Forum community.myob.com, our virtual assistant MOCA and by phone - because we know different businesses prefer different ways of getting help. If you’d like to speak with someone, call us on AU 1300 555 123 or NZ 0508 328 283 and let our support team check what’s happening then come back to you with next steps. Thanks ^MYOB

Resposta da MYOB

3/08/2026

Hi Alister. Thanks for taking the time to reach out. We do listen to what customers tell us, and many of the updates you see in MYOB come from customer feedback, changing compliance requirements, new tax rules and adding improved features. The goal with layout and formatting changes is to support how businesses work today, not to make things harder. The invoices page pop up you mentioned is intended to surface important information and actions, but if it’s not helping you, that’s exactly the kind of detail that helps us improve. If you’re open to it, please add your suggestion to the Ideas Exchange on the MYOB Community Forum community.myob.com. It’s our dedicated space for product suggestions, where our teams look for trends in feedback and other users can vote on changes they’d like to see. A lot of recent improvements have come directly from ideas raised there, so it’s one of the most effective ways to influence how MYOB evolves. ^MYOB

Resposta da MYOB

24/07/2026

Hi Chris, wanting MYOB to be simple to sign into on a trusted computer and easy for your customers to pay is exactly how it usually works, so it's worth us checking your specific device and browser setup. Security checks are there to protect your data and may step up when something looks unusual, but they're not intended to interrupt you every single time on the same PC. Once we can access your account, we'll see what's triggering those extra prompts and whether small changes can cut down the friction while keeping things secure. On invoice payments, the online payment fee is 1.8% of the invoice total plus $0.25 per transaction, not 5%, and it only applies when a customer chooses to pay online. You can choose to pass that fee on as a surcharge (except for BPAY) or absorb it. The built-in fraud monitoring and chargeback protection that come with secure online payments are there to give extra peace of mind for you and your customers, but if online payments are not right for your business you can opt out. If you contact our team via the help options in My Account myaccount.myob.com or via our support page at myob.com/contactus, we'd like to go through both your sign in steps and online payment settings and make sure they are working in a way that supports your business. Thanks, ^MYOB

Resposta da MYOB

23/07/2026

Hi Jodie, thanks for taking the time to share what has happened, it sounds like cancelling has been much harder and more stressful than it should be. Just to reassure you, MYOB subscriptions are not set up to trap people or force them to cancel their card. Cancellations are done over the phone so we know we're talking to the account owner, can confirm what happens with access and data, and can close the account safely. When it works the way it should, that call is straightforward and everything is wrapped up in one conversation. We'd like to follow up on your experience and support request to see where it's at. Please email letsconnect@myob.com with your Trustpilot username and we'll pick this up for you. Thanks ^MYOB

Resposta da MYOB

Actualizada a 23/07/2026

Hi Goran, thanks for sharing your thoughts, it sounds like MYOB really hasn’t landed for you on a few fronts. Many businesses do find plenty of reasons to use MYOB, whether that is getting their compliance right, keeping a clear picture of cash flow or having payroll and accounting in one place. That doesn't take away from how you feel, but it does tell us something hasn’t clicked the way it should have. If you ever decide to come back, we'd love to walk you through the setup, check you're on the right product and plan, and ensure you're making most of the features that make the biggest difference for your workflow. Thanks ^MYOB

Resposta da MYOB

21/07/2026

Appreciate your feedback, Lisa. We designed the trial so you can experience MYOB as if you were already a paying customer, with full functionality, support on hand, and the freedom to decide at the end whether to continue, once you can clearly see the benefits for your business. The cancellation process should feel as simple, and we'd like to take a closer look into what happened here. So we can check your trial history, look at the timing of your cancellation and charges, please email letsconnect@myob.com with your Trustpilot username and we'll dive in from there. Thanks ^MYOB

Resposta da MYOB

21/07/2026

Thanks for reaching out, Piers, it sounds like it's been a stressful transition, which is definitely not ideal. In a typical journey, customers move their company file online by following our guided steps. These are all laid out here www.myob.com/au/support/myob-business/product-account/working-online/put-your-company-file-online and are easy to work through at your own pace. We want your experience to look more like that, but we're ready step in if you need a hand and it sounds like it's reached that stage. Please email letsconnect@myob.com and we'll get things moving in the right direction. Thanks ^MYOB

Resposta da MYOB

20/07/2026

Thanks for taking the time to share this, Jackson. It sounds like it's taken a huge amount of energy for you. Most customers are able to get up and running with MYOB and get help without the level of waiting and back and forth you've described, so we want to understand what's happened and get things back on track. When a single issue is big enough to make the software feel unusable, it's important that we look at it properly. If you're open to it, please email letsconnect@myob.com with your Trustpilot username and business name. We can then review the problem you're seeing and talk through your options from here, including if you decide MYOB is not the right fit. Thanks ^MYOB

Resposta da MYOB

20/07/2026

Appreciate you bringing this to us. The usual MYOB experience is that once an account is properly cancelled and any remaining term is finished, ongoing charges stop. When that does not seem to be the case, it is often because there are overlapping subscriptions, older billing details still active, or a cancellation step that has not completed as expected, all of which we can review. To look at your specific situation, please email letsconnect@myob.com with your Trustpilot username and business name, and we will review what's happened and explain the next steps.
Thanks ^MYOB

Resposta da MYOB

20/07/2026

Sorry to hear this, Vicky. It's clear this transition has not felt as straightforward as we would have liked. There's been a high volume of requests from businesses making the same move from offline to online, and while that demand is a sign of how many customers are choosing the newer platform, it has also contributed to longer response times than we'd normally expect. You can see the progress of your own migration by logging into My Account myaccount.myob.com. If you'd like us to look into it further, email letsconnect@myob.com with your TrustPilot ID and we'll follow up for you. Thanks ^MYOB.

Resposta da MYOB

Actualizada a 19/07/2026

Hi Nelson. Appreciate you sharing your experience. It sounds like this has caused a lot of stress, especially when you felt you had done the right thing by calling to cancel. Solo works like many other bank-linked subscriptions. When you sign up, you agree to a recurring charge from the nominated account on a set cycle, and that continues until the subscription is cancelled. Because it is subscription based, billing is for access over that period, not pay per day of use, so very light usage on its own does not stop fees. There's also a notice period where we need to be notified beforehand to stop the next billing cycle. We never want anyone to feel money is being taken without a valid basis, or that support is cutting off conversations. Most Solo customers, including small businesses, are able to start and stop their subscription without the kind of problem you have described. To understand what has happened on your account, our support team will need to check your subscription history and your cancellation call. You can reach them via myob.com/contactus, where you will see options for phone, chat and lodging a case. The team will investigate from there. Thanks ^MYOB

Resposta da MYOB

19/07/2026

Thanks for bringing this to us Galen. We know that when support feels slow or unhelpful it can overshadow everything else. At the same time, a large number of customers do use MYOB successfully and work with our teams when they need assistance, so we'd like to see where your journey has differed from that. If you email letsconnect@myob.com with your TrustPilot ID, we'll take a closer look to address what you've raised. Thanks ^MYOB

Resposta da MYOB

16/07/2026

Thanks for bringing this to us, Livia. No one wants to feel they are being overcharged or left chasing the same issue, and it sounds like this has been really frustrating. To sort this properly, we need to review your billing history, your current product and any notes from your previous contacts. Please email letsconnect@myob.com so we can look at your account securely and let you know exactly what's happening. Thanks ^MYOB

Resposta da MYOB

15/07/2026

Thanks for bringing this to us, Maggie. No one wants to be constantly chasing the same issue and we're sorry for the frustration this has caused. We'd like to pull up your details and check the billing activity on your account, including any duplicate charges. If you are able, please email letsconnect@myob.com with your Trustpilot username, and we'll take a closer look for you from there. Thanks ^MYOB

Resposta da MYOB

14/07/2026

Hi Andrew. When you can't log in and need help, you should be able to reach someone and get back into your file without such a long wait. Many businesses use MYOB every day with reliable access and timely support, and we'd like your experience to be closer to that. If you can, please email letsconnect@myob.com with your Trustpilot username. From there we will review your account access and comeback to you with the next steps. ^MYOB

Resposta da MYOB

14/07/2026

Hi Anna. When you rely on MYOB to run your business, we understand that support and product features need to feel reliable and easy to work with. Most customers are able to resolve questions with our team and use our AI tools to stay on top of their invoicing and payments. We want your experience to feel the same. If you are able, please email letsconnect@myob.com with your Trustpilot username and we’ll review the issues you've raised, then talk through the options with you. ^MYOB