This is the first time I have bought a perfume from My Perfume. I am very pleased with their excellent customer service. Aubrey was lovely, and very helpful and kind, answering all my queries. I order... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Worst experience I’ve ever had. Waited an extra week past the delivery date, then emailed them to see what was going on. They said they were waiting on a shipment for one of the perfumes and asked... Ver mais
Received my samples that I ordered and they smell absolutely amazing! Delivery took a while but 😍 Thank you so much to Nicole for keeping in touch with me while waiting for the stock to arrive. I rea... Ver mais
I placed my order in September, then my order confirmation email saod it wasnt in stock until August next year, when i contacted them about it, they blammed issues in the middle east and that my perfu... Ver mais
Informações sobre a empresa
Escrito pela empresa
Hi there, we're My Perfume Shop. A quick word from us. The rating on this profile is far lower than the experience that the overwhelming majority of our customers tell us they have. Here's why. A particular review platform thrives on collecting negative reviews, then charges companies excessive fees to help “fix” the damage. They encourage businesses to ask customers for reviews to counteract the bad image this particular platform itself helps create, mixing in a few positive ones to balance things out. The reality is that most people don’t go out of their way to leave positive reviews unless prompted, but they absolutely will go out of their way to leave negative ones. This particular platform knows this and exploits it. In our opinion, it’s nothing short of entrapment. We're not alone in this. A quick online search brings up many small businesses describing the same thing. In our view, when a platform controls which reviews appear and offers a paid plan as the route to a healthier profile, a low score often says more about the platform than the business behind it, which is why many large retailers carry low scores on this particular platform, too.
Informações de contacto
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 22% das suas opiniões negativas
Geralmente leva mais de um mês para responder
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Misleading information.
I ordered 6 items to the value of $210.00nzd. All items displayed online as In Stock.
Order was placed 17th September, delivery date was 29th September- 6th October.
They told me that they were pre-order. According to their website pre-order cannot be charged in full, however I was charged immediately the full price. Also it stated order over $100 are free delivery, yet I was charged $10.00 at point of order.
I strongly recommend people to steer clear of this company.
It’s an uphill battle to get them to deliver the item!
I ordered the items so i can use it for my trip and when i bought it, delivery eta is 22-25Sep. 24Sep and it’s still processing. I had to escalate multiple times for them to action, one item was removed. The bot replies to u before humans do! They said u can cancel and i have requested to cancel multiple times, they will push it on u and force u to wait on their timeline. Absolutely scammy behaviour! I am now overseas and havent tried the product and dont need the product anymore. It was delivered heaps longer than it’s supposed to and that is with constant push from me. The support also lies to u saying your eta is this date when i have a screenshot proving it’s meant to be delivered sooner than what they are saying. Avoid buying at all cost.
Amazing Price for Quality Products …
I wish to express my gratitude to The Perfume Shop for their amazing products. I ordered multiple items from their website and when one of my items were out of stock I was given a refund and a discount fee for my next order. I loved the secure packaging and the automatic response to my questions.
Great communication awesome value and…
Great communication awesome value and the item was tracked well during delivery. The product was fantastic
SCAM
SCAM, have ordered 3 months ago and they kept saying it’s delayed .. Do not buy from here it’s all lies .
HUGE SCAM
HUGE SCAM. DO NOT BUY !
1-open a DISPUTE with your BANK and credit card report them and get your money back !
2- EVERYONE Lodge a LEGAL COMPLAINT to the Australia and New Zealand Consumer and Commerce Commission AND sue this scam.
Great place to order a perfumes and the…
Order no. #232353
Great place to order a perfumes and the best prices in whole New Zealand, will
Order again
Buyer Beware
Myperfumeshop is registered to an Individual/Soletrader in Australia, not even GST registered..red flag. The
New Zealand companies office shows address registered to 'The Crate' which is simply a shared office space for rent as a front, probably just the cheapest option. Wheres the Auckland factory office? No filing returns because there is no factory with robots that supposedly fulfill and dispatch orders from Auckland as advertised on the website shipping info. False advertising.. buyer beware
Loved the service and appreciated the…
Loved the service and appreciated the team getting back to me. Will order from them again. Order #552257
Can recommend
My last order very recently was delivered in just a couple of days and was perfect especially as it’s a perfume now difficult to find. The first order was much slower for some unknown reason.
Best online perfume store!
Great and easy way to get a variety of perfume. Lots of options, is reliable and always comes. Would recommend!
A very harrowing experience with this business
A very harrowing experience with them. It took me 39 emails and about 4 months to finally get my orders though they were not what I ordered. Some of them had to be compromised for whatever was available in their stock as they were not ready to refund. I would definitely not recommend them though I do not personally like to discourage any business. Wish you might get better with time!!
Perfection online
I bought a 30ml bottle of a favourite perfume recently and the whole experience was very positive. I find it difficult to find smaller size perfume containers, but I prefer them as perfume does deteriorate over time. My order was quickly dispatched, well packed and arrived in perfect condition.
This is my now go to place for my…
This is my now go to place for my EDT's. They are exceptional quality with a good range of scents for all budgets. My specific like is that i love to try new scents and the new to old filter makes sure I get the latest one. My only bugbear is that if it isn't in stock in Auckland, it can take up to a month to arrive. But then, good things take time as they say.
Best prices in New Zealand
Best prices in New Zealand.
Happy team of helpful staff
Gary Balogh
Order number. 236976
A reputable perfume source for Hermes
I have used Hermes perfume for years 24 Faubourg. It is hard to get in New Zealand. I was delighted to come across 'My Perfume Shop Australia'. I didn't want to buy from some unknown website, not knowing if I was going to get the genuine article. The response of this business was professional and speedy, and since that a follow up which is much appreciated. I would definitely recommend them to anyone trying to find a unique perfume not readily available in stores in New Zealand. Thank you.
Dont even bother ordering off these…
Dont even bother ordering off these guys!
Their service is absolutely rubbish, orders take FOREVER to show up.. When you ask them you just get a generic email back which doesnt explain anything whatsoever.
Looks like they are an Aussie run business maybe?
Support NZ business instead and save yourself a headache.
The perfumes are not as ordered initially but I have made the changes
The perfumes are as ordered. Yes there may have been delays with my order but Aubrey has been very good with updating and offering solutions. I will continue to use My Perfume, I understand that you cannot be held responsible for issues with suppliers. Karen
so affordable!
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.








