My Perfume Shop New Zealand Opiniões 

763
•
TrustScore: 3 em 5

3,2

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 1 em 5 estrelas

This is the worst experience I have had in my many dealings with online retail outlets. DONT DONT order from these people they are totally untrustworthy and their blurb is total crap ! You cannot get... Ver mais

Classificada 5 em 5 estrelas

⭐⭐⭐⭐⭐ Excellent customer service! Nicole was very helpful, friendly, and responsive throughout the process. She made the order exchange easy and kept me updated. I really appreciate her patience an... Ver mais

Classificada 5 em 5 estrelas

I tried this perfume (Shiseido ginza murasaki) at Farmers but it was $250. I waited for a sale and it finally came down to $200. I decided to make a quick google search before I ordered and saw that... Ver mais

Classificada 3 em 5 estrelas

My order was out of stock. It shouldn't even be listed in the first place. But the customer service (~~Aubrey~~) is really nice. Immediately refunded me when I requested.

Informações sobre a empresa

  1. Perfumaria

Escrito pela empresa

Hi there, we're My Perfume Shop. A quick word from us. The rating on this profile is far lower than the experience that the overwhelming majority of our customers tell us they have. Here's why. A particular review platform thrives on collecting negative reviews, then charges companies excessive fees to help “fix” the damage. They encourage businesses to ask customers for reviews to counteract the bad image this particular platform itself helps create, mixing in a few positive ones to balance things out. The reality is that most people don’t go out of their way to leave positive reviews unless prompted, but they absolutely will go out of their way to leave negative ones. This particular platform knows this and exploits it. In our opinion, it’s nothing short of entrapment. We're not alone in this. A quick online search brings up many small businesses describing the same thing. In our view, when a platform controls which reviews appear and offers a paid plan as the route to a healthier profile, a low score often says more about the platform than the business behind it, which is why many large retailers carry low scores on this particular platform, too.


Informações de contacto

3,2

Aceitável

TrustScore: 3 em 5

763 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 19% das suas opiniões negativas

Geralmente leva mais de um mês para responder

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,2

Todas as opiniões

(763)

444 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 1 em 5 estrelas

HUGE SCAM

HUGE SCAM. DO NOT BUY !
1-open a DISPUTE with your BANK and credit card report them and get your money back !
2- EVERYONE Lodge a LEGAL COMPLAINT to the Australia and New Zealand Consumer and Commerce Commission AND sue this scam.

24 de setembro de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Buyer Beware

Myperfumeshop is registered to an Individual/Soletrader in Australia, not even GST registered..red flag. The
New Zealand companies office shows address registered to 'The Crate' which is simply a shared office space for rent as a front, probably just the cheapest option. Wheres the Auckland factory office? No filing returns because there is no factory with robots that supposedly fulfill and dispatch orders from Auckland as advertised on the website shipping info. False advertising.. buyer beware

25 de setembro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Can recommend

My last order very recently was delivered in just a couple of days and was perfect especially as it’s a perfume now difficult to find. The first order was much slower for some unknown reason.

15 de setembro de 2026
Opinião espontânea
Classificada 2 em 5 estrelas

A very harrowing experience with this business

A very harrowing experience with them. It took me 39 emails and about 4 months to finally get my orders though they were not what I ordered. Some of them had to be compromised for whatever was available in their stock as they were not ready to refund. I would definitely not recommend them though I do not personally like to discourage any business. Wish you might get better with time!!

15 de julho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Perfection online

I bought a 30ml bottle of a favourite perfume recently and the whole experience was very positive. I find it difficult to find smaller size perfume containers, but I prefer them as perfume does deteriorate over time. My order was quickly dispatched, well packed and arrived in perfect condition.

10 de agosto de 2026
Opinião espontânea
Classificada 4 em 5 estrelas

This is my now go to place for my…

This is my now go to place for my EDT's. They are exceptional quality with a good range of scents for all budgets. My specific like is that i love to try new scents and the new to old filter makes sure I get the latest one. My only bugbear is that if it isn't in stock in Auckland, it can take up to a month to arrive. But then, good things take time as they say.

26 de setembro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

A reputable perfume source for Hermes

I have used Hermes perfume for years 24 Faubourg. It is hard to get in New Zealand. I was delighted to come across 'My Perfume Shop Australia'. I didn't want to buy from some unknown website, not knowing if I was going to get the genuine article. The response of this business was professional and speedy, and since that a follow up which is much appreciated. I would definitely recommend them to anyone trying to find a unique perfume not readily available in stores in New Zealand. Thank you.

20 de setembro de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Dont even bother ordering off these…

Dont even bother ordering off these guys!
Their service is absolutely rubbish, orders take FOREVER to show up.. When you ask them you just get a generic email back which doesnt explain anything whatsoever.

Looks like they are an Aussie run business maybe?
Support NZ business instead and save yourself a headache.

25 de setembro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Professional service

Professional service. Order was shipped and delivered timeously. Website has user-friendly navigation. Will shop again at the My Perfume Shop New Zealand online store.

15 de setembro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Another amazing experience with my…

Another amazing experience with my order. Everything arrived today in perfect condition, beautifully packed and exactly as expected. I honestly love ordering from here because the service is always so smooth, the products are gorgeous, and the delivery is super fast.

Thank you so much for the excellent service and for making every order such a lovely experience. I’ll definitely be ordering again and highly recommend you to anyone looking for great perfumes and reliable service. ❤️

طلب تاني وصل النهارده والحقيقة كالعادة تجربة جميلة جدًا ❤️ كل حاجة وصلت بحالة ممتازة والتغليف جميل جدًا والطلب زي ما كنت متوقعة بالظبط.

بجد بحب أطلب من هنا لأن الخدمة ممتازة والبرفانات تحفة والتوصيل سريع جدًا. شكرًا جدًا على الخدمة الرائعة والاهتمام، وكل مرة بطلب فيها بحس إن التجربة مميزة فعلًا.

أكيد هطلب تاني وأنصح أي حد بيحب البرفانات ويدور على خدمة مضمونة وسريعة إنه يجربهم. ❤️

24 de setembro de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

This place is a scam - Don't give them your money

This place is a scam! They hold nothing in stock and once you place an order they "attempt" to locate it internationally for you. All the mentions on the website of fast and Auckland based delivery are deceitful lies.

I only found this out after I first ordered and my receipt says - "we expect to receive this in a week". That's weird.. I then waited a month for my order for a 'customer Happiness manager' to "state, sorry, we don't have that in stock! Please choose from this list of 8 $15 perfumes that we do have in stock!". Bit of a kick in the teeth. I then went through the website and in tiny inaudible writing, I noticed 49/50 that I checked stated "receive in a week", similar to the one I purchased. However, every single one had in massive writing "All shipped from our Auckland warehouse!" And "fast same day shipping".

I've asked for a refund but considering how slow they operate i would fully expect it to take an extremely long time.

23 de setembro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Top quality and best priced

I found My Perfume Shop New Zealand great to deal with. Their price was awesome, far better than Chemist Warehouse!
The perfume was true to brand and their customer service follow up was outstanding.
I will be recommending them to all my friends 🧡

14 de agosto de 2026
Opinião espontânea

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais