Easy to set up. But far too early to give an opinion. This is a pension scheme - for investing long-term and withdrawing way into the future. But Raindrop invite you to give your opinion mere m... Ver mais
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Leia as opiniões dos outros
They sent me an email in error, caused distress and inconvenience, wasted my time, and then refused to respect my time. Amateurs and short sighted, I will tell everyone I know to avoid and to go to... Ver mais
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As I have had no correspondence from you for months I assumed you were no longer in business so I am no using an alternative company who have been communicating with me on a regular basis. I no longer... Ver mais
A empresa respondeu
Was hoping that they could use my details to track down old work pension using unique details of mine. But I have to search & remember all my old jobs and dates. Why you can just use my personal al de... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Reuniting savers with their lost pensions
Informações de contacto
20 St Thomas Street, SE1 9RS, London, Reino Unido
- 020 3951 7253
- hello@myraindrop.co.uk
- myraindrop.co.uk
2,1
Mau
157 opiniões
Não respondeu a opiniões negativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Skeptical at first. Now, grateful
Honestly I was skeptical at first. I was convinced by a friend to give Raindrop a try. Luckily I did. Super simple process, and great service overall. Recommend to anyone unsure
3 de fevereiro de 2022
Opinião espontânea
Resposta da Raindrop
Thank you for your feedback Patrick. We hope we can continue to help many others with their pensions as well :)
very good customer service contact and…
very good customer service contact and the website works well
28 de janeiro de 2022
Resposta da Raindrop
Hi David,
This is wonderful to hear and we have relayed this to the team. Thanks for taking the time to leave us a review.
Please keep sharing feedback for us so we can keep improving our offering.
Many thanks,
Team Raindrop
Did what they said they would found an…
Did what they said they would found an old pension no issues.
20 de janeiro de 2022
Resposta da Raindrop
Hi Roberto,
Thanks for taking the time to leave us a review and we are glad we could help you find your old pensions :)
Please keep sharing feedback for us so we can keep improving!
Many thanks,
Team Raindrop
Resposta da Raindrop
Hi,
Thank you so much for the feedback and taking the time to review us.
Please keep sharing feedback for us so we can keep improving our offering.
Many thanks,
Team Raindrop
Didn’t expect you to find any old…
Didn’t expect you to find any old policy’s Thankyou
7 de janeiro de 2022
Resposta da Raindrop
Hi - thanks for taking the time to leave us a review. Very much appreciate your feedback :)
Transfer still incomplete after 23 weeks due to repeated basic mistakes.
Update: This issue was resolved and a subsequent transfer worked as intended; a small issue with the transfer was raised to me immediately and dealt with quickly.
I have been waiting now for 23 weeks to get a pension transfer completed. The first contact was simply unacknowledged. The second attempt had automated responses but only after I chased a couple of months later was I told that 'something had gone wrong' and the transfer request hadn't been sent. 23 weeks on I've just chased again and been told that the other pension company used an incorrect reference when they sent the funds, and the request was going to have to be re-submitted.
I'm deeply concerned that these errors are happening, and more concerned that it takes me to chase Raindrop to even have them detected. If a basic problem like receiving money and not knowing where to allocate it is being ignored, what else is going missing behind the scenes?
6 de janeiro de 2022
Opinião espontânea
Resposta da Raindrop
Hello Jim,
My sincere apologies for the delays you have experienced with your pension transfer. While we did receive your transfer request, it was not submitted straight away to your current pension provider which caused the initial delay.
As I confirmed with you separately, the funds had already been requested to be resent after they were sent with the wrong reference by your current provider, and we should receive them shortly. As our pension administrator contacted your provider directly, we were not made aware of this delay at the time. However, I can assure you this was already being dealt with and was not missed by our administrator. We take all feedback on board and are putting steps in place to ensure this does not happen again.
My apologies again for the inconvenience caused.
Best wishes,
Katia
Very happy with the service I received…
Very happy with the service I received from Raindrop, I would recommend using them
Marc Baillie
6 de janeiro de 2022
Opinião espontânea
Resposta da Raindrop
Hi Marc,
Many thanks for taking the time to leave a review. We are pleased we provided you with an excellent service.
Please keep sharing your feedback with us.
Many thanks,
Team Raindrop
These guys know a lot about pensions
These guys know a lot about pensions, they made it super easy for me to understand. Easy set up.
5 de janeiro de 2022
Opinião espontânea
Resposta da Raindrop
Thank you for taking the time to leave a review!
Best wishes,
Katia
As I have had no correspondence from…
As I have had no correspondence from you for months I assumed you were no longer in business so I am no using an alternative company who have been communicating with me on a regular basis. I no longer wish to use your service. Thanks.
5 de janeiro de 2022
Resposta da Raindrop
Hello Colin,
Thanks for taking the time to give us feedback.
I'm sorry you did not receive as frequent update communication as you wished. We have taken your feedback on board to ensure we are communicating with customers regularly.
I can see our team has found your pension and you can view the details for this in your Raindrop account if you wish. I can confirm we will not take your request any further but if you'd like to contact us in the future please feel free to email us at support@myraindrop.co.uk.
Best wishes,
Katia
10/10 experience - thank you!
Raindrop was super proactive and attentive in helping me to track down lost pension pots. The website is very straightforward and so different from all the other pension websites I’ve visited. I found the pension calculator useful to visualise/map out pension planning. I can’t thank them enough for going the extra mile in turning my pension situation around!
15 de dezembro de 2021
Opinião espontânea
Resposta da Raindrop
Hi - thank you so much for taking the time to leave us a review.
Your feedback is very appreciated and the team is pleased we built a product to suit your needs.
Many thanks,
Team Raindrop
Underwhelmed
Underwhelmed, took too long and surpisingly found a pension I already told them about, but not another pension i didn't.
14 de dezembro de 2021
Resposta da Raindrop
Hello Robert, thank you for taking the time to give us feedback.
We did previously experience an increase in demand which caused delays for some customers, my sincere apologies for any inconvenience this caused. I can see we found the pension you asked us to search for. In regards to other pensions, in order to search for those we would need to have details regarding either your employer or provider. If you would like to search for other pensions or we can help with anything further please let us know, we'll be happy to help.
Best wishes,
Katia
Very quick and easy to follow process…
Very quick and easy to follow process to consolidate pensions. Owning an eCommerce website and comparing experiences, Raindrop's customer service is outstanding, the attention to detail, helpfulness and anticipating what is required to keep the customer experience as pain-free and simplified is amazing, well done Raindrop!
10 de dezembro de 2021
Opinião espontânea
Resposta da Raindrop
Hello,
Thank you for taking the time to give us feedback, we really appreciate it. It's great to hear our customer service has met your expectations!
Best wishes,
Katia
Useful and helpful
Useful and helpful, would happily reccomend
9 de dezembro de 2021
Opinião espontânea
Resposta da Raindrop
Hello Martyn,
Thank you for taking time to give us feedback, we're glad we've been able to help!
Best wishes,
Katia
Very easy to use and brilliant
9 de dezembro de 2021
Resposta da Raindrop
Hello,
Thank you for taking time to leave a review! It's great to hear you've found our service and platform easy to use!
Best wishes,
Katia
So far so good .
27 de novembro de 2021
Resposta da Raindrop
Hello,
Thank you for taking the time to give us feedback. It's great to hear we've been able to help so far!
Best wishes,
Katia
I had no clue about pensions
I had no clue about pensions. Raindrop helped me understand how to save for my retirement. I particularly love hearing from Katia regularly. She is very prompt in answering all my queries.
I highly recommend using Raindrop!
22 de novembro de 2021
Opinião espontânea
Resposta da Raindrop
Hello Neha,
Thank you for the kind words! I'm glad we've been able to help you through your Raindrop journey so far.
Best wishes,
Katia
Fast and efficient service quicker than…
Fast and efficient service quicker than a lot of companies that promise the earth and deliver nothing will recommend this company to my colleagues at work
11 de novembro de 2021
Resposta da Raindrop
Hello Andrew,
Thank you for taking the time to give us feedback. I'm very glad to hear our team has been able to help you so quickly!
Best wishes,
Katia
They sent me an email in error
They sent me an email in error, caused distress and inconvenience, wasted my time, and then refused to respect my time.
Amateurs and short sighted, I will tell everyone I know to avoid and to go to a more mature platforms, I am transferring out asap .
8 de novembro de 2021
Opinião espontânea
Resposta da Raindrop
Hello,
We are very sorry you didn't have the experience you expected with us. We apologise for the inconvenience caused by the email we sent you in error, and we are sorry you felt that we did not adequately address this with you in our subsequent communications. We have taken your feedback on board and improved our processes to ensure this does not happen in the future.
Best wishes,
Marco
Easy to use and staff are so helpful
8 de novembro de 2021
Resposta da Raindrop
Hello,
Thank you for the kind words and taking the time to give us feedback! We're happy to hear we've been able to help.
Best wishes,
Katia
Very good service
2 de novembro de 2021
Resposta da Raindrop
Hello,
Thank you for the feedback, we're glad we've been able to help!
Best wishes,
Katia
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