Ordered back on April 7th as offered a discount and extra busy board and order dispatched mid June. I brought this as a birthday gift for my granddaughter thinking it will arrive in time for her birth... Ver mais
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Leia as opiniões dos outros
Got the photo box that rotates pictures for my husband for Christmas and he truly loved it, then my six year old for Valentine’s Day! He loves his as well. These are great and I plan to keep buying mo... Ver mais
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My order arrived broken (the outer box was bent due to Post Office handling), but as per the packaging notice, I videotaped opening it. I sent the video to this company and they responded right away,... Ver mais
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Great service and relatively prompt delivery given the time of year ie. Christmas period. I love the personalised ornaments - they look great. The only one I'm a bit disappointed with is the fishing... Ver mais
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Informações sobre a empresa
Escrito pela empresa
At Sowood, we believe that every story deserves to be illuminated. Our brand is dedicated to creating high-quality, meaningful, and personalized gifts, including LED light frames and custom keepsakes that reflect individuality, love, and connection.
Informações de contacto
2586 Moore St, 80215, Lakewood, Estados Unidos da América
- support@mysowood.com
- mysowood.com
3,1
Aceitável
24 opiniões
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Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de duas semanas
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Ordered back on April 7th as offered a…
Ordered back on April 7th as offered a discount and extra busy board and order dispatched mid June. I brought this as a birthday gift for my granddaughter thinking it will arrive in time for her birthday in July. Have emailed 3 times to find out when items will be dispatched as no updates on tracking. No answers to my emails at all. This is not a good experience at all! I really would like to know where the product is or give me a refund. AU45252. VERY VERY POOR SERVICE, ACTUALLY NO SERVICE.
5 de julho de 2026
Opinião espontânea
Resposta da SoWood
Thank you for sharing the details with us. We are truly sorry to hear about the confusion and the inconvenience you have experienced.
After reviewing the information you provided, we believe this review may have been posted on the wrong Trustpilot profile. Our store is Sowood, and we do not sell learning towers or free busy boards as described in your review. From the details mentioned, it seems the order may have been placed with another store named “So Wood”, which is different from our brand.
We completely understand how frustrating it must be to wait for an order and not receive any updates, and we are sorry that this situation has caused confusion. However, as this order does not appear to be connected to our store, we kindly ask you to double-check your order confirmation, receipt, or the store name where the purchase was made.
If you confirm that the order was placed with another company, we would greatly appreciate it if you could update or remove this review, as it may unintentionally affect the wrong business.
Thank you for your understanding, and we sincerely hope you are able to get in touch with the correct store and resolve your order issue soon.
Multiples purchases, love - rotating photo box and music box
Got the photo box that rotates pictures for my husband for Christmas and he truly loved it, then my six year old for Valentine’s Day! He loves his as well. These are great and I plan to keep buying more meaningful gifts like this for other family. We also got the music box with a family photo inside for our toddler and he LoVes it! The flipping photo box is best for a child who will understand you can flip only in the correct direction, otherwise the photos can get dislodged going the wrong direction. It’s an easy fix of slipping the plastic notch back in the right spot though.
25 de fevereiro de 2026
Opinião espontânea
Resposta da SoWood
Thank you so much for your wonderful review!
Love my box!
Love my box!! It's so cute. Customer service was really great and responsive as well.
29 de janeiro de 2026
Resposta da SoWood
Thank you for your kind words, and we look forward to serving you again soon!
Products are great looking customer…
Products are great looking customer service is very responsive and that is appreciated
Had error on items ordered that was a bit frustrating but appreciated the immediate customer service responses and actions taken to rectify error
30 de dezembro de 2025
Resposta da SoWood
Thank you so much for your kind words! We're thrilled to hear that you love our products and that our customer service made a positive impression on you. We truly appreciate your understanding regarding the issue with your order, and we're so glad we could quickly resolve it for you. Your feedback motivates us to keep providing the best service and products possible.
Thanks again for your support, and we look forward to serving you again in the future!
I will order from them again. Beautiful work.
My order arrived broken (the outer box was bent due to Post Office handling), but as per the packaging notice, I videotaped opening it. I sent the video to this company and they responded right away, offering an immediate full refund or replacement. I opted for a replacement because the item was beautifully made and I wanted to gift it. They took care of it in a timely manner, and I received the second order unbroken and beautiful. I am very happy with this company and will order from them again.
25 de dezembro de 2025
Resposta da SoWood
Thank you so much for your kind words! We're thrilled to hear that you love our products and that our customer service made a positive impression on you. We truly appreciate your understanding regarding the issue with your order, and we're so glad we could quickly resolve it for you. Your feedback motivates us to keep providing the best service and products possible.
Thanks again for your support, and we look forward to serving you again in the future!
I’m torn…..
I’m torn, honestly, on how to review so I’ll go in the middle. I ordered 5 different music boxes for my kids for the Black Friday deal. Was intended to give it to them for Christmas. They didn’t arrive until the beginning of January. Clearly missed Christmas. But they were absolutely adorable and my kids llllloove them. Maybe a bit pricy (even on sale) but the quality is decent. Not too nice and not too cheap. I might buy again but I’ll give myself a 2 month window for delivery.
28 de novembro de 2025
Opinião espontânea
Resposta da SoWood
We understand how frustrating it must be, and we truly appreciate you bringing this to our attention.
To ensure we resolve this as quickly as possible, please contact our customer support team, and they will assist you further with your claim. We'll be happy to look into the matter and provide a solution, whether it's a replacement or a refund.
Once again, we apologize for the inconvenience, and we’re committed to ensuring your satisfaction.
The ferris wheel music box is adorable
The ferris wheel music box is adorable! My only warning is beware of delayed delivery dates and no tracking info provided. I ordered my item on 12-8 and received it 12-30. I think they manufacture overseas so if you're in no hurry to receive your item it is worth the wait!
30 de dezembro de 2025
Opinião espontânea
Resposta da SoWood
Thank you so much for your kind words! We're thrilled to hear that you love our products and that our customer service made a positive impression on you. We truly appreciate your understanding regarding the issue with your order, and we're so glad we could quickly resolve it for you. Your feedback motivates us to keep providing the best service and products possible.
Thanks again for your support, and we look forward to serving you again in the future!
DO NOT WASTE YOUR MONEY!!!
Do not trust the trust the production or shipping dates on their website. They will not honor them. My item came 8 days after the “guaranteed” latest delivery date. By that time, I no longer needed the item. I had reached out to their customer service multiple times to get “updates” as my item said it “shipped” with zero tracking updates for over a week. I was told it was a “missed scan” and I’d get my item soon but the production dates and delivery dates they now referenced did not match their website. When I finally received the item it was made of the CHEAPEST quality and seems extremely fragile. I’d avoid this company at all costs. Crappy product and poor customer service.
UPDATE TO COMPANY RESPONSE: I did reach out to your customer service and they said the best they could do is refund the $5 shipping. This product also broke minutes after giving it to the intended person. So like I said… waste of money, time, and my effort.
4 de dezembro de 2025
Opinião espontânea
Resposta da SoWood
We understand how frustrating it must be, and we truly appreciate you bringing this to our attention.
To ensure we resolve this as quickly as possible, please contact our customer support team, and they will assist you further with your claim. We'll be happy to look into the matter and provide a solution, whether it's a replacement or a refund.
Once again, we apologize for the inconvenience, and we’re committed to ensuring your satisfaction.
The ornament I ordered did not live up…
The ornament I ordered did not live up to expectations. It looked very low quality for the price paid.
I contacted customer service indicating I was not happy with the item and would like to return it. The item was not a custom made/personalized item.
Customer service responded one week later indicating they would not issue a return, but did not give a good reason.
I reached out to customer service well within the 30 day return window.
17 de dezembro de 2025
Opinião espontânea
Resposta da SoWood
We understand how frustrating it must be, and we truly appreciate you bringing this to our attention.
To ensure we resolve this as quickly as possible, please contact our customer support team, and they will assist you further with your claim. We'll be happy to look into the matter and provide a solution, whether it's a replacement or a refund.
Once again, we apologize for the inconvenience, and we’re committed to ensuring your satisfaction.
The product is adorable
The product is adorable. I would definitely purchase again. The lead time is quite long. Understandable with something that is made from your photos. Definitely allow ample time for delivery. I ordered on the 8th and received them on the 23rd. Barely made it in time for Christmas but it did! Thank heavens
8 de dezembro de 2025
Opinião espontânea
Resposta da SoWood
Thank you so much for your kind words! We're thrilled to hear that you love our products and that our customer service made a positive impression on you. We truly appreciate your understanding regarding the issue with your order, and we're so glad we could quickly resolve it for you. Your feedback motivates us to keep providing the best service and products possible.
Thanks again for your support, and we look forward to serving you again in the future!
Fast shipping & great quality product
10 de dezembro de 2025
Resposta da SoWood
Thank you so much for your kind words! We're thrilled to hear that you love our products and that our customer service made a positive impression on you. We truly appreciate your understanding regarding the issue with your order, and we're so glad we could quickly resolve it for you. Your feedback motivates us to keep providing the best service and products possible.
Thanks again for your support, and we look forward to serving you again in the future!
It’s Dec 24th & I still haven’t…
It’s Dec 24th & I still haven’t received my package.
10 de dezembro de 2025
Resposta da SoWood
We understand how frustrating it must be, and we truly appreciate you bringing this to our attention.
To ensure we resolve this as quickly as possible, please contact our customer support team, and they will assist you further with your claim. We'll be happy to look into the matter and provide a solution, whether it's a replacement or a refund.
Once again, we apologize for the inconvenience, and we’re committed to ensuring your satisfaction.
Poor quality, worse customer service
I ordered a rotating photo box for a Christmas gift. The slides already got faulty after the first rotate and the plastic clip fell off. I’ve been waiting for a week to hear back on a solution. It’s says made in Vietnam so not American made as I thought.
I keep trying to buy off Amazon but when companies don’t respond to you and make it impossible to return or get a replacement for a faulty item it makes me second guess my decision.
18 de dezembro de 2025
Opinião espontânea
Resposta da SoWood
We’re very sorry to hear about the issues you've encountered with your photo boxes. We understand how frustrating it must be, and we truly appreciate you bringing this to our attention.
To ensure we resolve this as quickly as possible, please contact our customer support team, and they will assist you further with your claim. We'll be happy to look into the matter and provide a solution, whether it's a replacement or a refund.
Once again, we apologize for the inconvenience, and we’re committed to ensuring your satisfaction.
Great service and relatively prompt…
Great service and relatively prompt delivery given the time of year ie. Christmas period. I love the personalised ornaments - they look great. The only one I'm a bit disappointed with is the fishing one as the name is really small but overall - happy with my order. Thank you.
10 de dezembro de 2025
Resposta da SoWood
Thank you so much for your kind words! We're thrilled to hear that you love our products and that our customer service made a positive impression on you. We truly appreciate your understanding regarding the issue with your order, and we're so glad we could quickly resolve it for you. Your feedback motivates us to keep providing the best service and products possible.
Thanks again for your support, and we look forward to serving you again in the future!
Possible Scam
Place on order (17720) for two music boxes and a set of cards on 12/7. Receive an email that says the items are on their way with USPS tracking number that a shipping label has been created on 12/9. It's now 12/19 and there has been no updates on shipping. Carrier is still waiting for the item. When I click on the link to view my order, it tells me that the page is not found. Did I just got scammed?
19 de dezembro de 2025
Opinião espontânea
Resposta da SoWood
We understand how frustrating it must be, and we truly appreciate you bringing this to our attention.
To ensure we resolve this as quickly as possible, please contact our customer support team, and they will assist you further with your claim. We'll be happy to look into the matter and provide a solution, whether it's a replacement or a refund.
Once again, we apologize for the inconvenience, and we’re committed to ensuring your satisfaction.
Took a bit of time but I loved the…
Took a bit of time but I loved the product. Difficult to follow tracking due to limited updates however when I followed up they were quick yo respond.
19 de dezembro de 2025
Opinião espontânea
Resposta da SoWood
Thank you so much for your kind words! We're thrilled to hear that you love our products and that our customer service made a positive impression on you. We truly appreciate your understanding regarding the issue with your order, and we're so glad we could quickly resolve it for you. Your feedback motivates us to keep providing the best service and products possible.
Thanks again for your support, and we look forward to serving you again in the future!
Resposta da SoWood
We understand how frustrating it must be, and we truly appreciate you bringing this to our attention.
To ensure we resolve this as quickly as possible, please contact our customer support team, and they will assist you further with your claim. We'll be happy to look into the matter and provide a solution, whether it's a replacement or a refund.
Once again, we apologize for the inconvenience, and we’re committed to ensuring your satisfaction.
This is an international company
This is an international company, they don’t highlight that much. If you read the fine print, they will Basically take a month to get you your orders. I’ve ordered starting almost that and haven’t received a single order and they are already asking for a review. Their shipping delays and we’ll see on tariffs…..ugh. What a mistake
10 de dezembro de 2025
Resposta da SoWood
Thank you for sharing your feedback, and we’re truly sorry for the frustration this has caused.
We are a U.S.-based business, and our products are personalized and made to order, which means they require additional production time compared to standard items. Based on the latest updates, three items of your order are currently on the way and is expected to be delivered by this Saturday. We are actively monitoring the shipment to ensure everything continues moving smoothly. During the busy end-of-year season, higher order volumes and carrier delays can also extend delivery timelines.
Thank you again for your understanding. We truly hope the final product brings joy once it arrives, and we appreciate you giving us the opportunity to make this right.
Do not waste your money!
I ordered both a lit rotating photo box, and a personalized train musical box. The latter has still not shipped and I am still waiting on it. The photo box arrived in a box with a label advising to make an unboxing video for complaint to be processed. So, I crossed fingers and hoped it would be okay, but unfortunately that is not the case! The photos were no longer connected to the rotating mechanism. The battery compartment wouldn't shut, the LED light was unable to turn off and the handle was flimsy and not connected properly. The overall quality looked like my 2 year old grandson had built it! Do not waste your money, this is not representative of what was shown online. I have e requested a credit, and I am waiting to hear from the company. Something that could be so nice is absolutely trash!
8 de dezembro de 2025
Opinião espontânea
Resposta da SoWood
Thank you for taking the time to share your experience. We are truly sorry to hear about the issues you’ve encountered with the lit rotating photo box. We understand how disappointing it must be, especially when it was meant to be a special gift.
We sincerely apologize for the quality concerns you’ve raised, including the malfunctioning rotating mechanism, the battery compartment, and the issues with the LED light and handle. This is certainly not the experience we want to provide, and it falls far below the standards we set for our products.
We want to make this right for you as quickly as possible. Could you please provide your order number so we can investigate this further? We’ll prioritize resolving this issue for you.
In the meantime, we’ll proceed with the credit you’ve requested and will ensure that any necessary follow-up is handled promptly.
Once again, we deeply regret the inconvenience this has caused and appreciate your understanding as we work to address this.
Very poor quality
Very poor quality. I ordered three of the photo boxes and one arrived completely broken (the photos were dislodged from the turning mechanism and its not fixable). The other two boxes have glue on the outside and the paint job and overall construction is terrible. It looks like a toddler put it together. I also ordered them with the lights on the inside-- none of the lights work.
30 de novembro de 2025
Opinião espontânea
Resposta da SoWood
Thank you for sharing your feedback, and I sincerely apologize for the issues you've encountered with your order. We completely understand how disappointing it must be, especially since these items were intended to be meaningful gifts.
Please rest assured that we take such matters seriously and we are committed to resolving them. Regarding the issues you mentioned:
Broken Photo Box: It seems like the turning mechanism may have been damaged during shipping. This can happen occasionally, and we are truly sorry for the inconvenience it caused.
Glue and Paint Quality: We take great pride in the craftsmanship of our products, and we deeply regret that these did not meet your expectations. We will review our production processes to improve the quality and prevent such issues in the future.
Lights Not Working: I apologize for the inconvenience caused by the non-functioning lights. It seems like there may have been an issue with the wiring or connection. To assist you further, could you please provide your order number? We also have an option without lights that we can send if you'd prefer that.
We would like to offer you the following options:
A Full Refund: If you prefer, we can process a full refund for the affected items.
Replacement: If you’re willing to receive a replacement product, we’ll send it out as soon as possible, with improvements made to the quality and functionality.
Please let us know how you’d like to proceed, and we will prioritize resolving this matter for you promptly. Your satisfaction is very important to us, and we genuinely hope we can make this right.
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