MySupplement.Shop Opiniões 

Resposta da MySupplement.Shop

6/12/2024

#MSS42519 - Domestic order.
Issue: Customer didn't check product page before purchase.

Hi John,

Thank you for your feedback, and I’m genuinely sorry to hear you’re unhappy with your order. However, I feel it’s important to address some key points for clarity.

The expiry dates for the Grenade bars you ordered (January 2025 and February 2025) were clearly stated on the product page right below the nutritional information. I included this detail specifically to ensure transparency for all customers, especially since the product was discounted during our Black Friday sale.

You placed your order on 26 November, and it was delivered on 3 December—well within the expected timeframe.
I’m disappointed that you felt this warranted such a low rating when everything about the product and delivery was in line with what was clearly advertised.

Running a small independent business is no small task, and during the Black Friday rush, my team and I worked 12-hour days to ensure every customer received their orders on time. Negative reviews like this can have a huge impact on small businesses like mine, and it’s disheartening to see this when the issue could have been resolved quickly with a simple message to me directly.

If the short shelf life was inconvenient for you, I would have gladly processed a free return or offered another resolution had you reached out. My goal is always to provide the best possible service, and I’m here to help if there’s anything I can do to make this right.

I hope this clarifies the situation, and I’d encourage you to reconsider your review in light of the facts. If you’d like to discuss this further, please don’t hesitate to get in touch.

Best regards,
Chris Price
Founder, MySupplementShop

Resposta da MySupplement.Shop

3/12/2024

#MSS42372- Domestic order.
Issue: 👀

Hi Keyvan,

I wanted to take a moment to address your concerns directly, as your feedback is important to me.

Firstly, I appreciate your order and the trust you placed in MySupplementShop. To clarify a few points:

Delivery Timeframe: Your order was placed on Sunday evening, dispatched on Tuesday, and delivered within the quoted timeframe of 28 November–2 December. The service provided was well within expectations, and I’m confident you received excellent speed and reliability.

Black Friday Freebies: The freebies were explicitly marked as “available while supplies last” at the time of ordering. Unfortunately, due to overwhelming demand during the sale, the pill organiser you mentioned was unavailable. However, you still received a £10 Creatine and a £5 water bottle completely free with your order, which is fantastic value added to your purchase.

Customer Interaction: I understand it’s frustrating to miss out on an item you were hoping for. I did try to offer a solution during our WhatsApp exchange, such as adding extra goodies to your next order, but I see this wasn’t satisfactory for you.

Returns Process: While it’s disappointing to hear you intend to return the entire order over a £2.49 item, I’ve ensured the returns process was shared promptly and clearly.

I strive to deliver excellent value, quality products, and a seamless experience. Seeing that your feedback on Trustpilot was your second-ever review—and both were 1-star ratings—I can’t help but think it may not reflect the full picture of the service provided.

If there’s anything else I can assist you with, I’m always here to help.

Cheers,
Chris Price
Founder of MySupplementShop

Resposta da MySupplement.Shop

21/12/2024

Hey Cameron,

This review is absolutely spot on—thank you! 💜 I’m buzzing to hear you’re loving the products and that delivery was bang on. And hey, wanting them all? I call that top-tier protein appreciation! 💪

Can’t wait to see you back for your next order. If you ever have any questions or need recommendations, just give me a shout!

Cheers,
Chris 💜

Resposta da MySupplement.Shop

21/12/2024

Hey Rafael,

Thanks so much for your review! 💜 It’s awesome to hear you found the products trustworthy and high quality—that’s exactly what I aim for.

I really appreciate you taking the time to share your experience. If you ever need anything, just let me know—I’m always here to help!

Cheers,
Chris 💜

Resposta da MySupplement.Shop

21/12/2024

Hey Indi,

Thanks so much for your lovely review! 💜 I’m thrilled to hear you’re happy with your order and that everything arrived on time and carefully packaged. That’s exactly the experience I want for you!

Looking forward to your next order—shout if you ever need anything in the meantime!

Cheers,
Chris 💜

Resposta da MySupplement.Shop

21/12/2024

Hey Harry,

This absolutely made my day—thank you! 💜 I’m so glad you loved the little surprise with your order. It’s the small things, right? 😁 Thrilled to hear the delivery was quicker than expected and that you’re happy with the products and service.

You’re exactly why I do what I do—looking forward to helping you out again soon. Shout if there’s ever anything you need!

Cheers,
Chris 💜

Resposta da MySupplement.Shop

21/12/2024

Hey Zoe,

Thanks so much for giving me the chance to make things right—it genuinely means a lot. 💜 I’m really glad we could sort everything out and get you the updates you needed. I know how frustrating it must have been, and I truly appreciate your patience.

I’m also super excited about the upcoming courier changes; I’m confident they’ll make future deliveries even smoother! If there’s ever anything else I can help with, just let me know—I’m always here to help.

Cheers,
Chris 💜

Resposta da MySupplement.Shop

21/09/2024

#MSS33045 – Domestic Order.
Issue: Delivery expectations mismatch. Customer expected next-day delivery, which is not offered by DPD Home Delivery.

Hi Fabiana,

Thanks for taking the time to leave your review, and I’m really sorry the delivery didn’t match up with your travel plans.

I’ve looked into your order, and I can see you selected DPD Home Delivery, which doesn’t guarantee next-day delivery. We don’t offer a next-day service on our site, and I’m sorry if this wasn’t clear when you placed your order. Here's a quick breakdown of the situation:

13th August: You placed your order and received a confirmation email.
14th August: Your payment was processed and allocated for dispatch.
16th August: The order was fulfilled and shipped via DPD Home Delivery.

I’ve issued a full refund for the £5.99 shipping fee, as the timing didn’t meet your expectations.

I really hope this helps, and I’d love to hear more about your trip to Venezuela and how your dad's doing! Feel free to reach out if there’s anything else I can help with.

Cheers,
Chris Price
Founder, MySupplementShop