Urban Jungle Opiniões 

TL;DR: This is not a complaint but a request to fix a little something.

I do not complain about IKEA/Urban Jungle being unable to offer everyone home insurance, all I ask is a scenario fix that doesn't email me or others to "come back" after having been told we cannot be offered insurance.

For anyone who cares about the long version:

First things first: I don't hate IKEA or Urban Jungle. Consider this a friendly nudge, nothing more.

As a fan of IKEA, I enthusiastically opened the IKEA-branded email I received about their home insurance collab with Urban Jungle and and hit the CTA button to get a quote.

This led me to a website where I completed all steps to obtain a quote at the very end of that process saw a screen telling me "Sorry, we can't offer you insurance" so, fair enough, no hard feelings, that's where my customer journey ended. No worries, IKEA/Urban Jungle, we're good.

Or so I thought.

Every day since completing said journey, I have been receiving at least one email each day telling me to "Get back to your Home Insurance for IKEA Customers quote!" to which I say: AND DO WHAT EXACTLY? Give honest answers to the questions and bet told "Sorry, we can't offer you insurance" again? Or change honest answers to different (i.e. dishonest) ones and obtain insurance that will then be void before it commences because of untruthful answers provided?

Yes, I know I can click 'unsubscribe' at the bottome of the email, and rest assured, I have done that now.

That's not the point, here.

The point is that the automation should not be sending people who have been told they cannot be offered insurance to come back and get insurance (that they cannot get).

This tells me IKEA/Urban Jungle shipped a (seemingly fully automated) insurtech sales tool without sufficient scenario testing prior to shipping, and likely no one's checking output post launch.

All this needs is a scenario fix, but I will be honest here: it's bad this wasn't caught before shipping.

It's also bad that IKEA's bot refers everything insurance-related to Urban Jungle, indicating their involvement in this collab is obviously nothing beyond a bare brand licensing deal and sale of an IKEA customer database to Urban Jungle for the mail shots This could and probably should be made clearer on IKEA's website and in the emails being sent out; it's there, but not explicitly. Still, IKEA/Urban Jungle, we're good. I'm just saying I'm not a fan of this particular bit, d'ya get me?

I tried to use Urban Jungle's contact form to report this flaw, the automation interrupted me "It looks like you want to get a quote!" (DON'T INTERRUPT ME AND LISTEN TO ME, ROBOT!) so I aborted my attempts to politely submit my simple feedback privately to Urban Jungle and IKEA, so here we are.

Apologies to all.

Love urban jungle. Website so quick and easy to use - got my travel insurance for two separate destinations in seconds.

Only had good experiences with this company everything was easy to use and so far have had no issues. Would recommend.

The high pressure hose has now been delivered. Fully compatible installation. Ready to use.

Tried to take personal home insurance with this lot but have a horrific claims history through my limited company.
Some insurance companies do not care about my limited co history as different entity whilst others want to know about it.

Each insurance company is different in whether I need to declare this or not.

Reached out to Urban Jungle to ask if they need me to declare it or not to be quoted the question again and told - I have to decide whether I need to declare this or not or seek advice from an adviser. It’s not something they can direct me on.

So every other insurance company, broker, online platform can check with their counter party underwriters but this company wants me to guess and ultimately maybe then void my insurance if I declare wrongly to what I should have declared.
Very wooly customer service and avoided like the plague as can’t just guess what their insurers require in this situation.

Quick and easy to use. Very clear what is included.

Easy to navigate system and great price for my needs.

Easy to sort, competitively priced

Great price and service (so far)

Brilliant service value for money
Would definitely recommend

A good clear explanation of the headlines of this policy

Quote kept disappearing. They send an email saying that they have saved the quote but you have to start again

Easy site to navigate, can't comment on service as hopefully I'll never need it.

Very simple and clear to use site.
Excellent price and no fuss cover.
Only downside I was unable to enter my payment details initially. I had to start again.

Great price

A very competitive price and includes a reasonable cover