Urban Jungle Opiniões 

Good price for a customer already with the company for a change instead of a massive hike. Well done you for wanting to keep my mums business.

I found it easy to sort out my house Insurance

Easy to sort out and pay for our home insurance and a good price.

The process was quick and easy to understand which is good when you are starting a new policy.Also the price was great compared to other companys .Very satisfied !!!

Very easy and efficient for student content insurance

Just got a really great price for home and contents insurance, so easy to use the site and the policy cover was very easy to understand.

It was relatively easy and straightforward to fill in. The price was also very competitive and hopefully we won’t need to make any claims on the policy.

Easy to navigate and purchase home insurance policy

Very easy and straightforward process. Highly recommend taking out insurance with them.

Easy to arrange competitive price all good so far

Very helpful start to finish. Although I am a bit of a technophobe I managed the online claim reasonably well. Prices paid for stolen items was vary fair.

Fine getting the insurance, and claims team actually responded which is better than my last travel insurance, but if you've lost something be prepared for the very specific meaning of lost... And that they'll still ask you for a whole load of actually irrelevant information despite them knowing they won't cover your type of loss because you know where you lost it.

Good luck!

Less cover ver good price no luck need cover

Easy to buy travel insurance which cost nearly half the price of what I'd been quoted previously. Including USA, Cruise cover and pre existing medical screening.
Very pleased.

good price, hope it was a good choice - time will tell

TL;DR: This is not a complaint but a request to fix a little something.

I do not complain about IKEA/Urban Jungle being unable to offer everyone home insurance, all I ask is a scenario fix that doesn't email me or others to "come back" after having been told we cannot be offered insurance.

For anyone who cares about the long version:

First things first: I don't hate IKEA or Urban Jungle. Consider this a friendly nudge, nothing more.

As a fan of IKEA, I enthusiastically opened the IKEA-branded email I received about their home insurance collab with Urban Jungle and and hit the CTA button to get a quote.

This led me to a website where I completed all steps to obtain a quote at the very end of that process saw a screen telling me "Sorry, we can't offer you insurance" so, fair enough, no hard feelings, that's where my customer journey ended. No worries, IKEA/Urban Jungle, we're good.

Or so I thought.

Every day since completing said journey, I have been receiving at least one email each day telling me to "Get back to your Home Insurance for IKEA Customers quote!" to which I say: AND DO WHAT EXACTLY? Give honest answers to the questions and bet told "Sorry, we can't offer you insurance" again? Or change honest answers to different (i.e. dishonest) ones and obtain insurance that will then be void before it commences because of untruthful answers provided?

Yes, I know I can click 'unsubscribe' at the bottome of the email, and rest assured, I have done that now.

That's not the point, here.

The point is that the automation should not be sending people who have been told they cannot be offered insurance to come back and get insurance (that they cannot get).

This tells me IKEA/Urban Jungle shipped a (seemingly fully automated) insurtech sales tool without sufficient scenario testing prior to shipping, and likely no one's checking output post launch.

All this needs is a scenario fix, but I will be honest here: it's bad this wasn't caught before shipping.

It's also bad that IKEA's bot refers everything insurance-related to Urban Jungle, indicating their involvement in this collab is obviously nothing beyond a bare brand licensing deal and sale of an IKEA customer database to Urban Jungle for the mail shots This could and probably should be made clearer on IKEA's website and in the emails being sent out; it's there, but not explicitly. Still, IKEA/Urban Jungle, we're good. I'm just saying I'm not a fan of this particular bit, d'ya get me?

I tried to use Urban Jungle's contact form to report this flaw, the automation interrupted me "It looks like you want to get a quote!" (DON'T INTERRUPT ME AND LISTEN TO ME, ROBOT!) so I aborted my attempts to politely submit my simple feedback privately to Urban Jungle and IKEA, so here we are.

Apologies to all.

Love urban jungle. Website so quick and easy to use - got my travel insurance for two separate destinations in seconds.