This is a very corrupt website I would not advise anyone to do business with them very bad to answer emails when I wanted a refund they didn't even know the name of the website that was using their em... Ver mais
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Leia as opiniões dos outros
I was gifted the waist tie crop set. I love the material, color and the fit but unfortunately, I wore it to travel and within moments of landing I found the zipper was broken from the bottom yet still... Ver mais
Delivery takes quite a while, and no updates have been provided on status after order was received. I ordered before and liked what I got, so no big deal. BUT this time blazer/pants set I ordered was... Ver mais
Similar to many others here, it took around six weeks for my order to arrive, during which time CS was polite but utterly dismissive, would provide no timeline at all as to when I might expect my or... Ver mais
A empresa respondeu
Informações sobre a empresa
Informações de contacto
Estados Unidos da América
- service@naploungewear.com
- naploungewear.com
2,2
Mau
848 opiniões
Sem histórico recente de solicitação de opiniões
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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Haven’t received the items yet ,too long
26 de setembro de 2022
Resposta da Naploungewear
Hello,
Thank you for your feedback on Trustpilot and we are very sorry for the bad shopping experience. We have forwarded your order information to the after-sales department for enquiry and our customer service will inform you of the status of your order via email later, please be patient as our customer service team will be in touch with you shortly.
Have a nice day.
Best Regards,
Nap
Great material nice fit delivery
Great material nice fit delivery was lengthy, otherwise very satisfied.
19 de setembro de 2022
Excellent quality of the sweater
Excellent quality of the clothes, very cute, I liked it very much
25 de setembro de 2022
Not what I expected at all
Terrible yuck . Came from a rite aid.
Never even wore it deff not the type of store for me
12 de setembro de 2022
Resposta da Naploungewear
Hello,
Thank you for your feedback on Trustpilot and we are very sorry for the bad shopping experience. We have forwarded your order information to the after-sales department for enquiry and our customer service will inform you of the status of your order via email later, please be patient as our customer service team will be in touch with you shortly.
Have a nice day.
Best Regards,
Nap
Worth the Wait
There is a wait for items but the quality is worth it. Love my items.
1 de setembro de 2022
I ordered in June and still have not…
I ordered in June and still have not received my order - hard to believe. I thought your products were adorable but I won’t order again!! Annie Ball
20 de setembro de 2022
Resposta da Naploungewear
Hello,
Thank you for your feedback on Trustpilot and we are very sorry for the bad shopping experience. We have forwarded your order information to the after-sales department for enquiry and our customer service will inform you of the status of your order via email later, please be patient as our customer service team will be in touch with you shortly.
Have a nice day.
Best Regards,
Nap
Boxy turtleneck Charcoal
I ordered the boxy turtleneck which was exactly as described. Im very happy with it. However it is shipped from China which is not explained anywhere on the website which I felt it shoulve been as it took over 2 weeks to arrive and the tracking information was difficult to figure out
30 de agosto de 2022
I have tried countless times to contact…
I have tried countless times to contact you and return these scratchy pajamas that are way too small. Please help me.
24 de agosto de 2022
Resposta da Naploungewear
Hello,
Thank you for your feedback on Trustpilot and we are very sorry for the bad shopping experience. We have forwarded your order information to the after-sales department for enquiry and our customer service will inform you of the status of your order via email later, please be patient as our customer service team will be in touch with you shortly.
Have a nice day.
Best Regards,
Nap
Poor quality, unpredictable sizing, chaos in the billing department
I have ordered several items from this company. One of them, a floor-length hooded gown of a sweatshirt-like material, is satisfactory. The others have been of cheap wrinkled material, poorly cut, and of sizes varying from XXS to XXXL. (I wear, and ordered, size M.) On my most recent order, the company accidentally refunded part of my payment before I even received the items. Now they are harassing me to refund them the refund, and to send the items back at my own expense. I'm not going to. If they send me prepaid mailing labels, I will return the items. But I'm not going to refund the refund, then wait around for them to refund the refund of the refund -- that's ridiculous.
15 de setembro de 2022
Resposta da Naploungewear
Hello,
Thank you for your feedback on Trustpilot and we are very sorry for the bad shopping experience. We have forwarded your order information to the after-sales department for enquiry and our customer service will inform you of the status of your order via email later, please be patient as our customer service team will be in touch with you shortly.
Have a nice day.
Best Regards,
Nap
The PJ’s are all beautiful- but …
The PJ’s are all beautiful- but the delivery times are endless. I think it should be made clear before placing an order that you won’t get it for several weeks. But, even though I wasn’t able to use them for my intended purpose ( a trip that I took before they arrived) I do love them.
25 de agosto de 2022
My order takes long time to get
11 de setembro de 2022
Love your products
Love your products! I keep buying them.
They arrive fairly quickly and always in perfect shape.
8 de setembro de 2022
Had a perfectly smooth experience with…
Had a perfectly smooth experience with them!
And so obsessed with my nightsuit, literally want to pounge in it all the day.
They often have deals which are great !
6 de setembro de 2022
Opinião espontânea
I am impressed with the quality of the…
I am impressed with the quality of the material used and the sewing of the garments I've ordered to date. Your track pants are very well made especially the elasticized tie-tops on your track-pants and shorts. They are smart, comfortable, and well-made.
3 de setembro de 2022
Never received the item
Never received the item. I got tracking info in Chinese.
2 de setembro de 2022
Resposta da Naploungewear
Hello,
Thank you for your feedback on Trustpilot and we are very sorry for the bad shopping experience. We have forwarded your order information to the after-sales department for enquiry and our customer service will inform you of the status of your order via email later, please be patient as our customer service team will be in touch with you shortly.
Have a nice day.
Best Regards,
Nap
Unfortunately on this occasion I was…
Unfortunately on this occasion I was disappointed with my order. The item did not look like the image on the website.
Making a return is very expensive, recorded delivery to the US cost over £23
31 de agosto de 2022
Resposta da Naploungewear
Hello,
Thank you for your feedback on Trustpilot and we are very sorry for the bad shopping experience. We have forwarded your order information to the after-sales department for enquiry and our customer service will inform you of the status of your order via email later, please be patient as our customer service team will be in touch with you shortly.
Have a nice day.
Best Regards,
Nap
Resposta da Naploungewear
Hello,
Thank you for your feedback on Trustpilot and we are very sorry for the bad shopping experience. We have forwarded your order information to the after-sales department for enquiry and our customer service will inform you of the status of your order via email later, please be patient as our customer service team will be in touch with you shortly.
Have a nice day.
Best Regards,
Nap
Understandable supply chain issues but i had a missing item
The product received was great. Good quality and gorgeous but i ordered in June and received them in end of August and even then I am missing 1 of my 3 items I ordered. I am just waiting to hear back from them. I rarely leave a bad rating but I am just disappointed and frustrated with my missing item that i would like to recieved. I actually like the items and want them. I don't even want a refund, i just want the items i ordered and want my missing item. Thank you
30 de agosto de 2022
Resposta da Naploungewear
Hello,
Thank you for your feedback on Trustpilot and we are very sorry for the bad shopping experience. We have forwarded your order information to the after-sales department for enquiry and our customer service will inform you of the status of your order via email later, please be patient as our customer service team will be in touch with you shortly.
Have a nice day.
Best Regards,
Nap
I still haven’t received my order or a…
I still haven’t received my order or a response to the numerous emails I sent, and I ordered in may!
29 de agosto de 2022
Resposta da Naploungewear
Hello,
Thank you for your feedback on Trustpilot, we are very sorry to bring you a bad shopping experience, we are already verifying your order situation, after verification our customer service will send you an email to inform you, please pay attention to check your email (please note that sometimes the email will be attributed to your spam mailbox, please pay attention to it).
Have a nice day!
Best Regards,
Nap team
I’ve purchased three of the nightgowns
I’ve purchased three of the nightgowns. Just superb.
24 de agosto de 2022
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