This is a very corrupt website I would not advise anyone to do business with them very bad to answer emails when I wanted a refund they didn't even know the name of the website that was using their em... Ver mais
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Leia as opiniões dos outros
I was gifted the waist tie crop set. I love the material, color and the fit but unfortunately, I wore it to travel and within moments of landing I found the zipper was broken from the bottom yet still... Ver mais
Delivery takes quite a while, and no updates have been provided on status after order was received. I ordered before and liked what I got, so no big deal. BUT this time blazer/pants set I ordered was... Ver mais
Similar to many others here, it took around six weeks for my order to arrive, during which time CS was polite but utterly dismissive, would provide no timeline at all as to when I might expect my or... Ver mais
A empresa respondeu
Informações sobre a empresa
Informações de contacto
Estados Unidos da América
- service@naploungewear.com
- naploungewear.com
2,2
Mau
848 opiniões
Sem histórico recente de solicitação de opiniões
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Insufficient fabric to make the clothes?!
I ordered from NAP loungewear in May and never heard from them for two months so I reached out. Turned out they have insufficient fabric to make the item I bought?! They did ask if I wanted to be refunded, but I chose to wait because I got a good deal. Now that it’s end of August I am regretting that decision. If you run out of fabric, how are you still selling the product and marking it as IN STOCK? Order No. 519704
23 de agosto de 2022
Opinião espontânea
Resposta da Naploungewear
Hello,
Thank you for your feedback on Trustpilot and we are very sorry for the bad shopping experience. We have forwarded your order information to the after-sales department for enquiry and our customer service will inform you of the status of your order via email later, please be patient as our customer service team will be in touch with you shortly.
Have a nice day.
Best Regards,
Nap
I love all 4 dresses I bought so far
I love all 4 dresses I bought so far. Well made. Comfortable.
21 de agosto de 2022
I received a product which has a…terrible odor and am unable to reach customer service
I received a product which has a terrible odor and looks nothing like your picture. Im unable to reach anyone to tLk to. I e written to you over and over again. You say to press the icon on the bottom right side of the screen to talk to anyone but there is no icon. I want my money back. This dress is unwearable.you make it impossible to reach you.
19 de agosto de 2022
Resposta da Naploungewear
Hello,
Thank you for your feedback on Trustpilot and we are very sorry for the bad shopping experience. We have forwarded your order information to the after-sales department for enquiry and our customer service will inform you of the status of your order via email later, please be patient as our customer service team will be in touch with you shortly.
Have a nice day.
Best Regards,
Nap
Sweatshirt and pants have an awkward…
Sweatshirt and pants have an awkward fit. Returns are a nightmare!
16 de agosto de 2022
Resposta da Naploungewear
Hello,
Thank you for your feedback on Trustpilot and we are very sorry for the bad shopping experience. We have forwarded your order information to the after-sales department for enquiry and our customer service will inform you of the status of your order via email later, please be patient as our customer service team will be in touch with you shortly.
Have a nice day.
Best Regards,
Nap
I only received one item of the two…
I only received one item of the two that i ordered, and there appears to be very little to be done in terms of returning the other item (which i don't like). So.. I'm stuck paying for two items with no apparent recourse.
16 de agosto de 2022
Resposta da Naploungewear
Hello,
Thank you for your feedback on Trustpilot and we are very sorry for the bad shopping experience. We have forwarded your order information to the after-sales department for enquiry and our customer service will inform you of the status of your order via email later, please be patient as our customer service team will be in touch with you shortly.
Have a nice day.
Best Regards,
Nap
I didn’t receive my order!
16 de agosto de 2022
Resposta da Naploungewear
Hello,
Thank you for your feedback on Trustpilot, we are very sorry to bring you a bad shopping experience, we are already verifying your order situation, after verification our customer service will send you an email to inform you, please pay attention to check your email (please note that sometimes the email will be attributed to your spam mailbox, please pay attention to it).
Have a nice day!
Best Regards,
Nap team
I love Nap Loungewear!
I love Nap Loungewear! The clothes are comfortable, stylish, and just my style. The fabric is very high quality and the items last for a long time. In addition, the customer service is really fantastic. Whenever there is an order delay, they are fast to respond, very understanding, and they help get the issue resolved quickly. Ever since the pandemic started I have bought a lot of clothes from them and have always had a really positive experience.
13 de agosto de 2022
Opinião espontânea
Thickest warm joggers
These joggers are the thickest, warmest pure cashmere I have found so far.
13 de agosto de 2022
I love the garment
I love the garment, the only issue was delivery. I received a message saying that I had given the wrong mailing address (I didn't), and had to pay an extra $3 to have the post office resend it.
11 de agosto de 2022
Resposta da Naploungewear
Hello,
Thank you for your feedback on Trustpilot, we are very sorry to bring you a bad shopping experience, we are already verifying your order situation, after verification our customer service will send you an email to inform you, please pay attention to check your email (please note that sometimes the email will be attributed to your spam mailbox, please pay attention to it).
Have a nice day!
Best Regards,
Nap team
I received my dress and one of the…
I received my dress and one of the straps in the cal doesn’t work- I can’t adjust the length. Definitely won’t be buying anything else, although I think the product looks good
9 de agosto de 2022
Resposta da Naploungewear
Hello,
Thank you for your feedback on Trustpilot, we are very sorry to bring you a bad shopping experience, we are already verifying your order situation, after verification our customer service will send you an email to inform you, please pay attention to check your email (please note that sometimes the email will be attributed to your spam mailbox, please pay attention to it).
Have a nice day!
Best Regards,
Nap team
What I received is not what I ordered
I ordered several items. I ordered a Blouse in yellow and blue. It arrived in the wrong size and both were blue. Other items were not what I ordered but a close look a like. I spent $468.00 and will never use this company again not to mention how long it takes to receive your order. Do not purchase from this company
8 de agosto de 2022
Resposta da Naploungewear
Hello,
Thank you for your feedback on Trustpilot, we are very sorry to bring you a bad shopping experience, we are already verifying your order situation, after verification our customer service will send you an email to inform you, please pay attention to check your email (please note that sometimes the email will be attributed to your spam mailbox, please pay attention to it).
Have a nice day!
Best Regards,
Nap team
I’m begging you to not buy from this…
I’m begging you to not buy from this company. The Nap Greek Maxi Dress is hands down the most poorly made garment I have ever seen in my life. It looks absolutely nothing like the photo. This company is such a scam and returns are near impossible.
8 de agosto de 2022
Resposta da Naploungewear
Hello,
Thank you for your feedback on Trustpilot, we are very sorry to bring you a bad shopping experience, we are already verifying your order situation, after verification our customer service will send you an email to inform you, please pay attention to check your email (please note that sometimes the email will be attributed to your spam mailbox, please pay attention to it).
Have a nice day!
Best Regards,
Nap team
Delivery takes quite a while
Delivery takes quite a while, and no updates have been provided on status after order was received. I ordered before and liked what I got, so no big deal. BUT this time blazer/pants set I ordered was upsetting: size XS was huge, although sizing chart info said it’d fit me height-wise etc. The suit was about $200 - I expected a better quality of fabrics and craftsmanship for that amount. Returns are a bit of hassle too
6 de agosto de 2022
Nap clothes are so comfy
Nap clothes are so comfy! I love that they are oversized and the fabric is soft.
Customer service has always answered me promptly when I have asked about an order.
I will continue to be a Nap customer for a long time.
6 de agosto de 2022
Opinião espontânea
Happy with my slippers
Happy with my slippers! But delivery to Ontario, Canada is on the slow side--3 weeks!
2 de agosto de 2022
Little blue, black, white purse
Purchased a small fabric purse from here… beautiful little purse as photo shows. I love it- it’s large enough to tuck “what I need” away, and goes with most clothing!
Thank you
2 de agosto de 2022
Opinião espontânea
I bought a coat for my sister,good…
I bought a coat for my sister,good quality, but unfortunately a bit big
2 de agosto de 2022
Opinião espontânea
Fulfillment of product is a nightmare
Fulfillment of product is a nightmare. It will probably prevent me from ordering anything else. I love the product, but it just takes too long to receive my orders.
1 de agosto de 2022
Resposta da Naploungewear
Hello,
Thank you for your feedback on Trustpilot and we are very sorry for the bad shopping experience. We have forwarded your order information to the after-sales department for enquiry and our customer service will inform you of the status of your order via email later, please be patient as our customer service team will be in touch with you shortly.
Have a nice day.
Best Regards,
Nap
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