I will be changing my merchant services - I have been trying to get a copy of my statements for three months through "support" have been put on hold multiple times for many 30 minute waits only to be... Ver mais
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Leia as opiniões dos outros
Their so-called support is a complete disaster. Getting help from this team feels like begging for mercy from people who couldn't care less. You wait for over an hour just to be disconnected and force... Ver mais
Customer support is horrible and useless! The agents have no idea what they're talking about and couldn't resolve our issues! I had to ask for the supervisor every time, but that takes almost an hour... Ver mais
The fees are the lowest in the market. I have been using them for about 2 years now. The credit card machines are not the best and need an update every week with the batch numbers. I have been in b... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
National Processing Inc. has been recognized as one of the Nation's top payment processing companies for over 15 years. National Processing Inc attributes its success to exceptional customer support, wide product offerings and unbeatable pricing. National Processing offers ACH, credit card processing, ecommerce gateways and more. Fast, easy application and straightforward, transparent pricing.
Informações de contacto
898 N 1200 W, 84057, Orem, Estados Unidos da América
- 800.720.3323
- help@nationalprocessing.com
- nationalprocessing.com
2,1
Mau
69 opiniões
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National Processing is by far the worst…
National Processing is by far the worst processing company I have ever dealt with. The customer service is abysmal—slow responses, unhelpful representatives, and a complete lack of support when issues arise. From delayed payments to unclear policies, their services are not only unreliable but also incredibly frustrating to manage. If you're looking for a processing company that values its customers and offers efficient, transparent service, I would strongly advise looking elsewhere. Save yourself the headache and avoid National Processing.
4 de novembro de 2024
Opinião espontânea
Resposta da National Processing LLC
When determining merchant approval/eligibility, we currently adhere to the standards set forth by National Processing and our sponsoring bank. After a review, we determined we needed to close your merchant processing account due to ACH rejects and chargebacks.
Unreliable company and very unprofessional management
National Processing is an unreliable company, and I don't recommend working with them. It's very frustrating working with this company, especially because it has a very unprofessional management. The management here simply does not communicate well, and it's obvious that the company's customer service doesn't make any effort at all.
3 de novembro de 2023
Opinião espontânea
Resposta da National Processing LLC
Hi Rafael, This review was prior to you signing up for an account to process with us. I do see that our team reached out about an account. Feel free to respond to that outreach if you are looking to process with us.
SMALL BUSINESSES BEWARE
I was extremely thrilled to use them a few months ago after a friend referred me when i started my small business, and now that I am doing well during the holiday season, they put my account in review 3 weeks ago with no communication, because when i called they told me "they were too understaffed and forgot". Proceeded not to give me any reason as to why. I run a small business and they took $100k+ with no explanation and this is forcing me to take a loan so I hopefully do not lose my business. PSA: if you are enrolled in programs like RDR & Ethoca they claim that they support those programs but they will either charge you twice or count it against you even though their system shows it as an alert.
EDIT:
In their reply below they say that they closed our account for selling prescription drugs, no idea how they got to this conclusion as we sent them relevant marketing material, instagram, and website when they asked, be very careful this seems very suspicious.
22 de outubro de 2024
Opinião espontânea
Resposta da National Processing LLC
When determining merchant approval/eligibility, we currently adhere to the standards set forth by National Processing and our sponsoring bank. After a review, we determined we needed to close your merchant processing account.
SCAMMED BY NATIONAL PROCESSING
National Processing is the most unprofessional business I have ever seen. They did a rate quote for the non-profit I sit on the board for (not me personally) and ran my personal credit. They remediated by sending me a letter to go through getting it removed from the credit bureaus with. Helpful, but more work for me for their mistake. Then, I decided to work with another company and they have been charging me. I don't even have an account with them. I have reached out to customer support multiple times with no response. I am convinced they are just scamming individuals.
22 de outubro de 2024
Opinião espontânea
Resposta da National Processing LLC
When someone fills out an application for processing, it does state that we will run the credit of the individually applying for an account with us. Please reach out to us directly so we can close down your account.
Taran was friendly professional and…
Taran was friendly professional and articulate and helped answer all of our questions
30 de julho de 2024
Opinião espontânea
Resposta da National Processing LLC
Thank you for your review!
Resposta da National Processing LLC
Thank you for your review!
Matthew's Responsiveness
Matthew was always responsive to my emails, and kept me informed on the process of next day funding.
30 de abril de 2024
Opinião espontânea
Resposta da National Processing LLC
Thank you for your review!
Very crookedcompany
Very crookedcompany. Terrible customer service. Put us on review for no reason. You have been warned.
18 de março de 2024
Opinião espontânea
Resposta da National Processing LLC
Hi Barry, When determining merchant approval/eligibility, we currently adhere to the standards set forth by National Processing and our sponsoring bank. Those standards lead to a review of your account.
Thank you to Matthew Gonzales for…
Thank you to Matthew Gonzales for assisting me
20 de março de 2024
Opinião espontânea
Resposta da National Processing LLC
I'm delighted to hear that we provided you with exceptional assistance. Your satisfaction is our priority, and I'm pleased to know that our support representative took care of you so effectively. If you ever need further assistance, please don't hesitate to reach out. We're here to help.
I had an issue with a payment made by…
I had an issue with a payment made by my customer i had to call National Processing to guide me in getting it resolved. Mathew G was fast on getting it resolved ... Great customer service
19 de março de 2024
Opinião espontânea
Resposta da National Processing LLC
I'm glad to hear that our support team was able to swiftly assist you in resolving the payment issue with your customer. Providing excellent customer service is our priority, and I'm delighted that we could guide you through the process effectively. If you encounter any further issues or need assistance in the future, please don't hesitate to reach out. We're always here to help.
Taran always answers my questions and…
Taran always answers my questions and is so knowledgeable. He will never stir direction.
14 de março de 2024
Opinião espontânea
Resposta da National Processing LLC
Thank you for your review! We're delighted to hear that our support team consistently provides knowledgeable responses and offers guidance without deviation. We're proud to have dedicated team members who are committed to delivering excellent service and support. If you ever have any further questions or need assistance, don't hesitate to reach out to us. We're here to help!
Dropped me as a client after a year for…
Dropped me as a client after a year for no apparent reason other than they were not profiting enough from my account.
15 de janeiro de 2024
Resposta da National Processing LLC
When determining merchant approval/eligibility, we currently adhere to the standards set forth by National Processing and our sponsoring bank. After a review, we determined we needed to close your merchant processing account.
Customer service team is very quick to…
Customer service team is very quick to respond and have been helpful every time we had a question.
1 de setembro de 2023
Resposta da National Processing LLC
We're delighted to hear that our customer service team has been quick to respond and helpful every time you've had a question! 🌟 Your satisfaction is important to us, and we're committed to providing excellent support. If you ever have more questions or need assistance in the future, please don't hesitate to reach out. Thank you for choosing National Processing!
Swipe Simple Card Reader
The service is great, however, the card reader often shuts down or will not connect in order to complete a transaction. If that glitch is corrected, it would boost my experience up to five stars.
19 de agosto de 2023
Resposta da National Processing LLC
We appreciate your positive feedback about our service. However, we apologize for the inconvenience you've experienced with the card reader. Rest assured, we take this matter seriously, and our technical team is actively addressing the issue to enhance your experience. Your satisfaction is important to us, and we're committed to resolving this glitch to provide you with a seamless experience.
Our merchant support team will be reaching out to help resolve the issue promptly. Thank you for your valuable feedback.
No follow through
One of my biggest issues with this company is that they never call you back. I am considering moving to another company.
4 de setembro de 2023
Resposta da National Processing LLC
We appreciate your feedback and apologize for any inconvenience you've experienced with our response times. Your concerns are important to us, and we take them seriously. To address this issue, a case has been created, and our support team will be reaching out to you promptly. We value your business and want to ensure that your experience improves moving forward.
I am not a professional businessman…
I am not a professional businessman yet. So I am just learning to use the software. And there are a couple of things I wish i could do, like create an invoice ahead of schedule, like a draft and have it ready to send when product is complete.
Last month I had a issue looking at a report, so I called and the guy was super friendly and helpful. He figured out what the problem was and fixed it. So I definitely give 5 stars for that call.
Overall I am happy with the product and the service, but again, I know that there is a lot that I don't use or don't know how to use yet. I am not a retail business so I can't speak to the retail sales part of it.
6 de setembro de 2023
Resposta da National Processing LLC
We truly appreciate your detailed feedback and your willingness to share your experience with us. It's fantastic to hear that you've found our customer support team to be friendly and helpful, and we're pleased that they were able to resolve the issue you encountered last month.
Your dedication to learning and growing with our software is commendable. We understand that there can be a learning curve, and we're here to support you every step of the way.
Your feedback is important to us, and there may be a better option. We are creating a ticket to have the onboarding team reach out and see if one of our other gateways might work better for your needs. If you ever have more questions or need assistance as you continue to explore and use our software, please feel free to reach out. We're here to assist you and ensure your experience remains positive. Thank you for choosing our product and service!
Regards,
National Processing
Costumer support is very helpful.
5 de julho de 2023
Resposta da National Processing LLC
We're delighted to hear that you've had a positive experience with our customer support team! Providing helpful and efficient support is a top priority for us, and your feedback reaffirms our commitment to delivering excellent service. If you ever have more questions or need assistance in the future, please don't hesitate to reach out. Your satisfaction is important to us, and we're here to help. Thank you for choosing us for your Merchant Processing needs!
Regards,
National Processing
Great experience
6 de setembro de 2023
Resposta da National Processing LLC
We're thrilled to hear that you had a great experience with us! Your satisfaction is our top priority, and we're delighted that we could meet your expectations. If you ever have more questions or need assistance in the future, please don't hesitate to reach out. We look forward to continuing to serve you.
Regards,
National Processing
Now you can save me money?
Now you can save me money, even though you took my money before?? The reason is that you didn't have this new program then! wrong answer!
5 de setembro de 2023
Resposta da National Processing LLC
Hi Susan, If you'd like to review your fees, please reach out to us directly.
The cancelation fee is too high
The cancelation fee is too high. It should go down the longer we are with you all. Also, the equipment doesn't hold a charge.
31 de janeiro de 2023
Resposta da National Processing LLC
Thank you for sharing your concerns with us regarding the cancellation fee and equipment performance. We take your feedback seriously, and I want to assure you that a case has been created to address these issues. Our support team will be reaching out to you shortly to discuss these matters in more detail and explore potential solutions. Your satisfaction is important to us, and we appreciate your patience as we work towards resolving these issues to your satisfaction.
Regards,
National Processing
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