I will be changing my merchant services - I have been trying to get a copy of my statements for three months through "support" have been put on hold multiple times for many 30 minute waits only to be... Ver mais
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Leia as opiniões dos outros
Their so-called support is a complete disaster. Getting help from this team feels like begging for mercy from people who couldn't care less. You wait for over an hour just to be disconnected and force... Ver mais
Customer support is horrible and useless! The agents have no idea what they're talking about and couldn't resolve our issues! I had to ask for the supervisor every time, but that takes almost an hour... Ver mais
The fees are the lowest in the market. I have been using them for about 2 years now. The credit card machines are not the best and need an update every week with the batch numbers. I have been in b... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
National Processing Inc. has been recognized as one of the Nation's top payment processing companies for over 15 years. National Processing Inc attributes its success to exceptional customer support, wide product offerings and unbeatable pricing. National Processing offers ACH, credit card processing, ecommerce gateways and more. Fast, easy application and straightforward, transparent pricing.
Informações de contacto
898 N 1200 W, 84057, Orem, Estados Unidos da América
- 800.720.3323
- help@nationalprocessing.com
- nationalprocessing.com
2,1
Mau
69 opiniões
Não respondeu a opiniões negativas
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Need to do better with helping us and…
Need to do better with helping us and informing us on chargebacks.
24 de julho de 2023
Resposta da National Processing LLC
Thank you for bringing this to our attention.
We are committed to improving our processes to better assist and inform you about chargebacks. Our support team will be in touch shortly to address your concerns and ensure you have the necessary guidance moving forward.
We're dedicated to enhancing your experience, and we look forward to serving you better.
Regards,
National Processing
After many attempts for support both…
After many attempts for support both via phone and emails there have been no responses. I would not recommend this company.
Sales calls get answered in seconds and support not even in an hour.
20 de julho de 2023
Resposta da National Processing LLC
Your feedback is invaluable to us, and we take it seriously. Please know that we are actively investigating why your attempts for support were not addressed promptly. Our support team will be reaching out to you personally to address any outstanding issues and provide the assistance you need.
They were dishonest
They were dishonest about the rate we would be set at. It was twice the amount. When we called to discuss all we were told was basically sorry, that person no longer works here. We were also told an integration existed that actually did not. We have had holds placed on our transactions despite having shown them several times we conduct large transactions on a regular basis. Every transition that comes through is flagged as fraud. They have been a pain to have. I would never do business with them again.
3 de abril de 2023
Resposta da National Processing LLC
We are deeply sorry for any miscommunication regarding the rate and the unavailability of the promised integration. This is not the level of service we aim to provide. Rest assured, we have created a support case to address each concern and find a resolution.
Very slow time to deposit funds
When I signed up with your Company I was told it will take 2-4 days for an ACH to be deposited to my account. It is taking 4-8 days to process an ACH.
24 de julho de 2023
Resposta da National Processing LLC
Thank you for bringing this matter to our attention. We understand the importance of timely funding for your account.
Typical funding for ACH is 5 to 7 business days. As per our records, your account is currently set up for 4-day funding. However, we do offer faster funding options upon approval. Our support team will be in touch with you shortly to assist you in the process of requesting faster funding.
We review such requests on a case-by-case basis, and while it is uncommon to get faster funding for an ACH account, we’ll do our best to accommodate your needs.
Thank you for your understanding, and we’re committed to ensuring a smoother and more efficient funding experience for you.
Best regards
The best payment processor hands down…
The best payment processor hands down they are very reachable and whenever there is an issue which I haven’t had ANY they are always there. National was the missing piece to my puzzle!
24 de julho de 2023
Resposta da National Processing LLC
Thank you so much for your fantastic feedback! We're thrilled to hear that you consider us the best payment processor and that we have been able to provide you with top-notch service.
If there's anything else we can do to make your experience even better or if you have any questions, please don't hesitate to reach out. We truly value your business and are here to support you in every way we can.
Regards,
National Processing
I don't like how you balance
I don't like how you balance. It is seldom that you match what is on our daily batches.
24 de julho de 2023
Resposta da National Processing LLC
Thank you for reaching out to us with your concern. We apologize for any discrepancies you’ve experienced with our balancing process, and we understand how crucial it is for everything to match correctly with your daily batches.
Rest assured, our customer service team has been alerted about your issue and will be reaching out to you shortly to investigate further and address the situation.
Thank you for bringing this to our attention, and we look forward to assisting you promptly.
Regards,
National Processing
Easy to transfer
Easy to transfer. Understandable fees. Someone miskeyed our bank account number. Deposits were delayed. After notifying you, it was corrected in a timely manner.
10 de abril de 2023
Resposta da National Processing LLC
Thank you for your honest and insightful review. We appreciate your feedback and are glad to hear that you find our transfer process easy and our fees understandable.
We apologize for the inconvenience caused by the miskeyed bank account number, which led to delayed deposits. We're thankful that you brought this to our attention, and we promptly corrected the issue.
Your satisfaction is our priority, and we're committed to taking care of your business needs. If you have any further questions or require assistance in the future, please don't hesitate to reach out to us.
Once again, thank you for choosing our services, and we look forward to continuing to work with you.
Best regards,
National Processing
The Star(s) are in the issue(s.)
We are thankful for the service it has helped this company in great or wonderful ways. It is not a perfect world, and we deeply understand why things happen. We hope this is a very long-term contract. We hope our needs are handle with understanding on both sides. With that been said this is the reason for the five stars.
Thanks for giving this small business a chance!
24 de julho de 2023
Resposta da National Processing LLC
Thank you for your positive review and your initial four-star rating. We’re delighted to have your trust, and we assure you that we’ll strive to meet and exceed your expectations when it comes to resolving any issues that may arise.
Our team is dedicated to providing top-notch service, and we’re always here to take care of your business needs. Should you encounter any concerns in the future, please don’t hesitate to reach out to us. We’ll be more than happy to assist you promptly and efficiently.
Once again, we appreciate your feedback and your trust in our company. We look forward to serving you with excellence and earning that fifth star from you in the future.
Looking forward to taking care of your business.
Best regards,
National Processing
Rep was very helpful
24 de julho de 2023
Resposta da National Processing LLC
Thank you for sharing your positive feedback! We're delighted to hear that our representative was able to assist you effectively. Providing excellent customer service is our top priority, and we're always here to help.
Regards,
National Processing
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