Booking was simple, really convenient to have a call-out technician to a specific location as the two drop off times were not viable for a full work week (no weekends). Harvey was a great guy, polit... Ver mais
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Leia as opiniões dos outros
Booking appointment with Bangor branch was easy, and staff were helpful. Agreed for repair of w/screen to be carried out at home address. On the day, your technician Harvey was both polite, helpful, a... Ver mais
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Easy to book once we'd sussed out exactly who our insurer approved windscreen fitters were. Polite on the phone, convenient time arranged, seen to promptly. Nice lads, good job done, and advice giv... Ver mais
A empresa respondeu
It was very easy to book an appointment online, I was met by two members of staff who were very polite and I was told when to expect the car to be ready.When picking up the vehicle I was told that if... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre National Windscreens - Bangor
Escrito pela empresa
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Informações de contacto
Unit 8-9, Zone 4, LL57 4YH, Bangor, Gwynedd, Reino Unido
- 01248-730-113
4,7
Excelente
352 opiniões
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Super service
Friendly staff, fast and efficient. Work completed to a high standard by very helpful technician.
11 de fevereiro de 2025
Resposta da National Windscreens - Bangor
Thank you for your kind words and positive review. We are delighted to hear that you were pleased with our service and that our staff were friendly, helpful, and efficient. We appreciate your feedback and are committed to providing excellent service to all our customers.
Difficult to speak to the actual Garage.
Difficult to speak to the actual Garage.
1 de fevereiro de 2025
Resposta da National Windscreens - Bangor
We understand your frustration with the difficulty in reaching our Brnach. We value your feedback and will use it to improve our communication channels.
No fuss just got the job done
28 de janeiro de 2025
Resposta da National Windscreens - Bangor
We appreciate your kind words and are glad to hear that you were satisfied with our service.
Excellent service,was kept up to date…
Excellent service,was kept up to date how long it would take and all went according to plan . No issues from the first phone call until the process was complete. Would highly recommend 🌟🌟🌟🌟🌟
23 de janeiro de 2025
Resposta da National Windscreens - Bangor
We're thrilled to hear you had such a positive experience! It's wonderful to know you were kept informed throughout the process and that everything went according to plan. We strive to provide seamless and transparent service, and your feedback confirms we're meeting that goal. Thank you for choosing our services and for your kind words. We appreciate your recommendation and hope to be of service again in the future.
Great service
Great service . Arrived within planned time and replaced the windscreen with no fuss and very quickly .
17 de janeiro de 2025
Resposta da National Windscreens - Bangor
Thank you for your kind words! We're delighted to hear you were happy with the speed and efficiency of the windscreen replacement. We strive to provide excellent service and are thrilled that we met your expectations. We appreciate you taking the time to share your positive experience.
Overall good experience
Had to wait a week for an appointment but easy to book and work done efficiently.Friendly mechanics.
21 de janeiro de 2025
Resposta da National Windscreens - Bangor
We appreciate your feedback and are glad to hear that you found our booking process easy and our mechanics friendly. We understand that waiting for an appointment can be frustrating, and we are always working to improve our scheduling process.
Friendly and helpful technician
Friendly and helpful technician. He did the job quickly with excellent results. Thank you so much.
16 de janeiro de 2025
Resposta da National Windscreens - Bangor
We appreciate your kind words and are thrilled to hear about your positive experience. It's wonderful to know that our technician provided you with excellent service. We strive to deliver the highest quality service to our customers, and your feedback is valuable to us.
Resposta da National Windscreens - Bangor
Thank you for your wonderful feedback! We're thrilled to hear you found our service quick and easy, and that the booking and progress updates were helpful. We always aim to make the entire process as smooth and straightforward as possible for our customers, so your comments are truly encouraging. We appreciate you taking the time to share your positive experience, and we hope to have the opportunity to assist you again in the future. Your satisfaction is important to us.
Very good service
Very good service, Phoned up gave me a time & place.
Fitter came & everything sorted within the hour,
Highly recomended.
21 de dezembro de 2024
Resposta da National Windscreens - Bangor
Thank you for taking the time to share your positive experience. We're glad to hear that you found our service efficient and helpful. We appreciate your recommendation.
Determined techniciam
The technician struggled with a jammed boot lid due to debris but promised to return after after the weekend. He returned as promised and with a lot of determination opened the boot ready for a new lock off e bay at a fraction of the main stealer agent.
13 de dezembro de 2024
Resposta da National Windscreens - Bangor
We appreciate your feedback and are glad to hear that the technician was able to resolve the issue with your boot lid. We understand that it can be frustrating to experience a jammed boot lid, and we're pleased that the technician was able to return as promised and provide a solution.
Fantastic service
Great process, good customer journey, great technician and service. They came to the house within a few days and repaired a 0.5-1cm chip in 15 minutes. Faultless, honestly.
19 de dezembro de 2024
Resposta da National Windscreens - Bangor
We're so glad to hear you had a positive experience. We appreciate your kind words about our technician and the service they provided. We strive to make our customers' experiences as smooth and efficient as possible.
Arrived on time
Arrived on time
Just got on with fitting new screen
All complete very professionally
They confirmed all done and not to use car wash for 7days
11 de dezembro de 2024
Resposta da National Windscreens - Bangor
We're thrilled to hear you had a positive experience. We appreciate you taking the time to share your feedback. We're glad you were happy with the professional service you received.
Brilliant service and quick
Easy to book, plenty of available dates. Contacted by them to confirm all details, quick windscreen replacement and great quality!
5 de dezembro de 2024
Resposta da National Windscreens - Bangor
Thank you for taking the time to share your positive experience. We're pleased to hear that you found our booking process easy and that the windscreen replacement was completed quickly and to your satisfaction. We appreciate your feedback.
Resposta da National Windscreens - Bangor
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Great communication from staff
Great communication from staff. Professional service and quick repair of my windscreen.
2 de dezembro de 2024
Resposta da National Windscreens - Bangor
Thank you for your kind words! We're delighted to hear you were pleased with our communication, professional service, and the prompt repair of your windscreen. We appreciate your business.
Great customer service
All round perfect customer service, from the booking to the engineer coming out.
29 de novembro de 2024
Resposta da National Windscreens - Bangor
Thank you for taking the time to share your positive experience. We're delighted to hear that you found our customer service excellent, from booking to the engineer's visit. We appreciate your feedback.
Great service on the driveway
Great service and came to me! Fast and efficient.
18 de novembro de 2024
Resposta da National Windscreens - Bangor
Thank you for your kind words! We're delighted to hear you found our service great, fast, and efficient. We appreciate your business.
Really great service from start to…
Really great service from start to finish. Great communication from the depot and then super courteous team of fitters. Brilliant job. Thanks guys.
7 de novembro de 2024
Resposta da National Windscreens - Bangor
Thank you for your kind words. We're delighted to hear that you were happy with the service from our depot and the professionalism of our team. We appreciate your feedback and are glad you were pleased with the result.
Poor communication.
I initially booked an appointment for a date that was convenient for me. Later that day, I received an email notifying me that my appointment had been rescheduled to a different date, without any explanation. I had to call to find out the reason for the change.
On the day of the rescheduled appointment, I received no call confirming they were on their way, and they didn’t show up. When I called to ask why, they claimed they had called and knocked on the door, waiting for 10 minutes. This was hard to believe, as I had my phone with me all day and was home the entire time.
In the end, I had to wait another five days to get my window replaced. Overall, it was a very disappointing experience with poor communication and service.
6 de novembro de 2024
Resposta da National Windscreens - Bangor
We understand your frustration with the recent experience. It sounds like there were some communication breakdowns that led to a disappointing outcome. We sincerely apologise for the inconvenience and frustration this caused. We value your feedback and will use it to improve our communication processes and ensure a more seamless experience for our customers in the future.
Excellent
Rapid response and communications . Work complete in a few hours-excellent
27 de outubro de 2024
Resposta da National Windscreens - Bangor
We appreciate your kind words and are thrilled to hear about your positive experience. We strive to provide prompt and efficient service, and we're glad that we were able to meet your expectations.
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