The booking process through my insurers was easy. I turned up at the shop and was greeted by a charming member of staff who explained the process and time. I left the car popped to a couple of sho... Ver mais
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Localização
Alterar localização11 Taw Mill Business Park, Howard Avenue, EX32 8QA Barnstaple, North Devon, GB
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Leia as opiniões dos outros
This is the second time we've had to have our rear windscreen replaced, both times by National Windscreens. This time we took it to the Barnstaple workshop where they did an excellent, efficient job... Ver mais
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What a wonderful service, from the telephone ops to the on the road engrs. Our replacement windscreen was not straight forward at all. The engr persevered, came up with the solution. Whilst it took a... Ver mais
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Phoned my insurance company,because it was related to windscreens was put onto National Windscreens. Polite very helpful all explained, appointment fixed. My local depot phoned, asked if I would like... Ver mais
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Informações sobre a empresa
Sobre National Windscreens - Barnstaple
Escrito pela empresa
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Informações de contacto
11 Taw Mill Business Park, Howard Avenue, EX32 8QA, Barnstaple, North Devon, Reino Unido
- 01271-900-013
4,7
Excelente
267 opiniões
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Great service
23 de julho de 2025
Resposta da National Windscreens - Barnstaple
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
So kind and did an amazing job
So kind and did an amazing job.
Was one of the nicest workers I’ve ever met, got on with the job and gave straight forward instructions and was also funny!
24 de julho de 2025
Resposta da National Windscreens - Barnstaple
We appreciate your positive feedback. We're happy to hear that you had such a great experience with our worker, found their instructions clear, and enjoyed their humor.
Resposta da National Windscreens - Barnstaple
We appreciate your positive feedback! We're so happy to hear that our communication was fantastic, helpful, and no-fuss. Thank you for the recommendation!
Technician was very friendly & polite…
Technician was very friendly & polite on my arrival, gave an indication of collection time ( exactly as he said) very pleased with the service in the Barnstaple depot.
19 de julho de 2025
Resposta da National Windscreens - Barnstaple
We appreciate your positive feedback. We're happy to hear that the technician was friendly and polite upon your arrival and provided an accurate collection time. We're glad you were pleased with the service at the depot.
If you could have put a lower than zero I would
If you could have put a lower than zero rating I would. Never had such a bad service from any company ever!… first screen put in scratched, which would have been left if my mechanic had not spotted it. So rebooked ,to be cancelled on the day Rebooked to be again cancelled on the day!!Bear in mind each time the car had to be dropped off to the garage to be installed, costing me time, money and hassle, only to have to get the car back each time for nothing. They eventually managed to fit the screen a whole month after they started, again, barring in mind the car had no MOT , as it wouldn’t pass with the damaged screen, again costing me, having to work around not having the car. They then sent a threatening letter of court action for non payment before they had even fitted the screen!!!!!!!The fitter had obviously put it down as a completed job due payment from
His first attempt. Tried to phone on dozens of occasions to local branch, with the phone never answered. Just to top it all off my excess is £130 but they have billed me for £170!!!!!… can’t contact anyone to question why, so I have no choice but to pay . No one’s talking to anyone in this firm. For a National company the service received is beyond shocking.
2 de junho de 2025
Resposta da National Windscreens - Barnstaple
Hi,
Thank you for taking the time to review your recent experience.
We’re sorry to hear you’re unhappy and that our service did not meet your expectations.
If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk please include your VRN as the subject of the email
Kind regards,
National Windscreens
Fitters did an excellent job
Fitters did an excellent job and the vehicle was clean and tidy.
4 de julho de 2025
Resposta da National Windscreens - Barnstaple
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Resposta da National Windscreens - Barnstaple
We're happy to hear that our work met your expectations with its timeliness, efficiency, and cleanliness. Thank you for your positive feedback!
Resposta da National Windscreens - Barnstaple
We appreciate your positive feedback! We're so happy to hear you received good communications, quick service, and a job well done.
Great service and done at my residence
Great service and done at my residence. Joe was first class.
13 de junho de 2025
Resposta da National Windscreens - Barnstaple
We're happy to hear that you received great service at your home. We appreciate your positive feedback; it means a lot to us.
Resposta da National Windscreens - Barnstaple
We appreciate you taking the time to share your positive experience. We're so glad to hear our team was helpful and friendly!
Lovely helpful staff and they completed…
Lovely helpful staff and they completed the job efficiently and a lot quicker than I’d expected 10/10
29 de maio de 2025
Resposta da National Windscreens - Barnstaple
We appreciate your feedback! We're happy to hear that our staff was helpful and that the job was completed efficiently and quicker than expected. Thank you!
Resposta da National Windscreens - Barnstaple
We appreciate you taking the time to share your positive experience. We're happy to hear that you were pleased with our service and efficiency.
Stone Chip Repair
Welcoming and helpful fitters, clean and tidy repair bay. Good quality repair of stone chip to windscreen.
20 de maio de 2025
Resposta da National Windscreens - Barnstaple
We appreciate your positive feedback! We're happy to hear that you found our team welcoming and helpful, and that you were satisfied with the quality and cleanliness of our repair service.
My windscreen cracked whilst my car was…
My windscreen cracked whilst my car was parked at the railway station. National Windscreens booked me in for the replacement and dealt with the insurers and dealt with the whole process. It was a very easy process and I was please with the quality of the work
19 de maio de 2025
Resposta da National Windscreens - Barnstaple
We're happy to hear that the replacement process was easy and that you were pleased with the quality of our work. Thank you for your feedback.
Start off great ruined it for themselves
Quick service but they wrote my invoice up wrong been trying to call them for days, branch and helpline no answer, waited over an hour on the helpline being told someone will be right with me, gave up after. Also didn't clean the windscreen on the inside found out on way home when direct sun light hit my windscreen could barely see it was so filthy. 100% safe to say won't be using these again.
1 de maio de 2025
Resposta da National Windscreens - Barnstaple
We appreciate you bringing these issues to our attention. We understand your frustration with the incorrect invoice, difficulty reaching us, and the unclean windshield. We'll address this internally to improve our service.
Friendly and efficient service
Thanks to both the manager and fitter for their service today. Both staff were friendly and helpful. The work on my BMW's replacement windscreen looks good. The work was completed within the allotted time and I was contacted as soon as the work was finished. Glad to have a service like this locally. Thankyou!
15 de maio de 2025
Opinião espontânea
Resposta da National Windscreens - Barnstaple
Thank you for your kind words! We are delighted to hear that you were pleased with the service you received. We strive to provide our customers with a friendly and helpful experience, and we're glad that our team was able to meet your expectations. We appreciate your feedback and are glad you would recommend us.
Great communications from start to…
Great communications from start to finish very highly recommended.
No up front payment.
6 de maio de 2025
Resposta da National Windscreens - Barnstaple
Thank you for your kind words and for taking the time to share your experience. We're glad to hear that you found our communication to be clear and helpful. We appreciate your recommendation.
Great Service
The mechanic arrived on time and was extremely polite and efficient.
29 de abril de 2025
Resposta da National Windscreens - Barnstaple
We're so glad to hear that you had a positive experience with our mechanic. We appreciate your kind words about their punctuality, politeness, and efficiency. We strive to provide excellent service to all our customers, and we're thrilled that you were satisfied with the service you received.
Helpful, friendly and efficient
I didn't know where they were located so had opted for a home visit. They rang and explained it was close to my home, so found it easily as it was a better location to have the work done. Went for a walk, had a coffee, and returned to find it was nearing completion. Couldn't have been easier.
24 de abril de 2025
Resposta da National Windscreens - Barnstaple
We appreciate your kind words and are glad to hear that you found our service convenient and efficient. We understand the importance of a hassle-free experience and strive to make our services as accessible as possible. We're happy that you were able to enjoy your time while we worked on your project.
Great service all round
24 de abril de 2025
Resposta da National Windscreens - Barnstaple
Thank you for your positive feedback! We're delighted to hear you had a great experience with our service.
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