Getting my car's windscreen replaced was an incredibly seamless experience. They even got me in earlier than my original date, and the work was done right on time with no wait. The professionalism wa... Ver mais
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Localização
Alterar localizaçãoUnit 8, Wickham Business Park, Honywood Rd, SS14 3EQ Basildon, Essex, GB
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Leia as opiniões dos outros
Only slight crack in windscreen 15mm, repair still visible. Guess it’s the best they could do but was hoping not to see it. Repair carried out quickly and I hope efficiently engineer polite and expla... Ver mais
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I went through my insurance company to get my windscreen replaced due to a crack caused by road debris. Booking process extremely easy, payment also straightforward and easy. The appointment they advi... Ver mais
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My experience with national windscreen was very professional you was greeted and told to leave your car and how long it would take. You was told if wanted to stay or go.but you was given a wonderful p... Ver mais
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Informações sobre a empresa
Sobre National Windscreens - Basildon
Escrito pela empresa
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Informações de contacto
Unit 8, Wickham Business Park, Honywood Rd, SS14 3EQ, Basildon, Essex, Reino Unido
- 01268-350-362
4,6
Excelente
682 opiniões
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This location no longer exists yet they still ask for a review on it
I took my cab to basildon branch ,got there early only to find they had moved .
No email or text to find this out.called head office and they told me they had moved.
I finally get to the new place and they done the screen.
All good .
The main reason I give 3 stars is that 2 weeks after having the screen fitted the weather was bad and the screen had a little leak .
So back I go . Hopefully it will be done however ive been here 2 hours already and were not done yet .
The place they moved from is still on the system but it's closed down and moved
10 de outubro de 2026
Resposta da National Windscreens - Basildon
We are incredibly sorry for the frustration and inconvenience you experienced due to our branch relocation not being updated on our system, which led to you visiting the wrong site. We also regret that your newly fitted screen developed a leak and that you have had to endure such a long wait during your return visit. We understand how valuable your time is, especially as a cab driver, and we are actively addressing our system updates and service efficiency to ensure this does not happen to others.
Resposta da National Windscreens - Basildon
We are glad you enjoyed your experience. We appreciate your feedback regarding our dedicated service and high quality results.
Great service and friendly staff.
Great service and friendly staff.
Booking times where spot on and finished in time frane they gave me.
8 de outubro de 2026
Resposta da National Windscreens - Basildon
We're so pleased to hear that you experienced friendly service and that your appointment went exactly as scheduled. It is wonderful to know our team completed the work right within the promised timeframe. Thank you so much for taking the time to share your great feedback with us!
Very disappointed
Very disappointed
Installed after market windshield
Plastic cover from inside didn’t clip back in
They damaged the pillar side
Very poorly execution and communication
7 de outubro de 2026
Resposta da National Windscreens - Basildon
We are very sorry to hear about the damage to your vehicle's pillar, the loose interior cover, and the poor communication you experienced. We appreciate you bringing these serious concerns to our attention and will look into this issue right away.
Excellent communication and Service
Excellent communication and Service. Thank you
27 de setembro de 2026
Resposta da National Windscreens - Basildon
We are so pleased to hear that you experienced great interaction and top-notch assistance from our team. Thank you for taking the time to share your wonderful feedback with us!
My experience was great I was told…
My experience was great I was told glass would take a week but had I two days they came and wrapped the car at my work address the guys were great
29 de setembro de 2026
Resposta da National Windscreens - Basildon
We appreciate your wonderful feedback. We are thrilled to hear that your glass arrived so quickly and that our team provided convenient, excellent service at your workplace. Thank you for sharing your positive experience with us.
Resposta da National Windscreens - Basildon
We are so pleased to hear that you experienced such prompt and pleasant service. We truly appreciate you taking the time to share your positive feedback with us!
Resposta da National Windscreens - Basildon
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Good Customer Service
Overall, the experience was great, and the windscreen replacement was completed within a reasonable timeframe. The customer service and communication were satisfactory.
16 de setembro de 2026
Resposta da National Windscreens - Basildon
We're so pleased to hear that your overall experience was great and that the windscreen replacement was completed within a reasonable timeframe. It's wonderful to know our customer service and communication were satisfactory.
Resposta da National Windscreens - Basildon
We're so pleased to hear that your experience with us was quick, easy, friendly, and reliable. We truly appreciate your positive feedback!
Getting my car's windscreen replaced…
Getting my car's windscreen replaced was an incredibly seamless experience. They even got me in earlier than my original date, and the work was done right on time with no wait. The professionalism was outstanding, they installed an original screen with a perfect fit, and the finish is so flawless you can't even tell it was changed.
6 de setembro de 2026
Resposta da National Windscreens - Basildon
We're delighted to hear that your car's windscreen replacement was such a seamless experience! It's wonderful that we could get you in earlier and complete the work on time. We're especially pleased that the professionalism was outstanding and the finish is flawless.
Brilliant and professional would highly…
Brilliant and professional would highly recommend
29 de agosto de 2026
Resposta da National Windscreens - Basildon
We're so glad to hear you found our service brilliant and professional. We truly appreciate your recommendation!
Great service
Great service. Wait time was very short for a screen replacement. Staff did an amazing job. Car returned clean and calibrated.
17 de janeiro de 2026
Resposta da National Windscreens - Basildon
We're so pleased to hear you received great service and that the wait time for your screen replacement was very short. It's wonderful that our staff did an amazing job and that your car was returned clean and calibrated!
Windscreen was replaced on time
Windscreen was replaced on time. No complain two weeks after replacement.
19 de agosto de 2026
Resposta da National Windscreens - Basildon
We're so pleased to hear your windscreen replacement was completed on time and that you're satisfied with the service after two weeks. Thank you for your feedback!
Great service
Great service. Engineer explained what was happening and went through everything when he’d finished.
19 de agosto de 2026
Resposta da National Windscreens - Basildon
We're so pleased to hear you received great service and that our engineer clearly explained everything throughout the process. Thank you for your positive feedback!
My experience with national windscreen in Basildon. Was very warm welcome and a very good customer service
My experience with national windscreen was very professional you was greeted and told to leave your car and how long it would take. You was told if wanted to stay or go.but you was given a wonderful professional service. Thank you too all the staff at national windscreen. God bless you all
18 de agosto de 2026
Resposta da National Windscreens - Basildon
We're so pleased to hear about your professional experience with us! It's wonderful that you felt well-informed and received excellent service from our staff. Thank you for your kind words.
Great experience
Great experience. Brian who fitted it was fantastic. Really knowledgeable and really helpful and nice guy.
He did the job and did a great job.
19 de agosto de 2026
Resposta da National Windscreens - Basildon
We're so pleased to hear you had a great experience. It's wonderful to know our technician was knowledgeable, helpful, and did a fantastic job!
The guys that came down to do the job…
The guys that came down to do the job were amazing. Such great guys and full of energy. Firstly thank you to them both great assets to the team. Worked on my classic Cl500 so wasn’t a straight forward job. Came on time cracked on and had great conversations while doing the work. Thank you boys
18 de agosto de 2026
Resposta da National Windscreens - Basildon
We're delighted to hear about your excellent experience! It's wonderful that our team members were amazing, full of energy, and great assets. We're especially pleased they handled your classic CL500 with expertise and had great conversations while working. Thank you for your kind words!
Resposta da National Windscreens - Basildon
We're so glad to hear you're pleased with how things look! Thank you for sharing your positive feedback with us.
Resposta da National Windscreens - Basildon
We truly appreciate your kind words about the job we did. We're so pleased to hear you had such a positive experience with us. Thank you for your feedback!
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