Your technician Craig was from the moment he called me to confirm his eta to leaving after the job was complete (including filling a second smaller crack that I had not noticed), nothing but outstandi... Ver mais
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Localização
Alterar localizaçãoUnit 5, Davids Close, CF31 3SA Bridgend, Mid Glamorgan, GB
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Leia as opiniões dos outros
When I saw the broken part of the windscreen I was thinking- OMG it will need replacing probably… How surprised I was after just a few minutes 😁 what a professional job, what a quality !! He even w... Ver mais
A empresa respondeu
Great experience. Have to wait a bit w.r.t appointment time. But they did the job perfectly. Nice and easy. Gentlemen doing, was enjoying and loving his job which makes difference. Receptionist was... Ver mais
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Very friendly and helpful, Craig let me know of any issues he might have in replacing the windscreen well before he arrived and kept me informed throughout the day when he'd likely arrive. Minimal str... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre National Windscreens - Bridgend
Escrito pela empresa
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Informações de contacto
Unit 5, Davids Close, CF31 3SA, Bridgend, Mid Glamorgan, Reino Unido
- 01656-260-015
4,8
Excelente
514 opiniões
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Took too long
It took over a week to have the repair carried out which I think is too long.
it was good to be able to track the engineer's arrival on the day and he carried out a tidy job.
Would have been useful to get advice about how to protect the car out in the open while waiting for the repair and whether any water damage would be covered by the insurance
11 de outubro de 2024
Resposta da National Windscreens - Bridgend
We understand your frustration with the repair timeline. We strive to complete repairs as quickly as possible, but sometimes unforeseen circumstances can cause delays. We appreciate your feedback regarding the communication and the engineer's work. We'll consider your suggestion about providing additional advice to customers during the repair process.
Professional & friendly service…
Professional & friendly service provided at home via their mobile service.
11 de outubro de 2024
Resposta da National Windscreens - Bridgend
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Friendly technician amd arrived on time…
Friendly technician amd arrived on time with good communication before arriving.
9 de outubro de 2024
Resposta da National Windscreens - Bridgend
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
The guy who done it was amazing done it…
The guy who done it was amazing done it on time and very helpful and kind
6 de outubro de 2024
Resposta da National Windscreens - Bridgend
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
A quality job
The windscreen was replaced by a friendly experienced fitters and all the electrical features we're tested.
On the negative side, hence 4 not 5 stars, I didn't get my appointment time until the morning of the job despite ringing twice the day before. Your help desk although friendly weren't able to help with a time.
6 de outubro de 2024
Resposta da National Windscreens - Bridgend
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Great service
Very cheerful and friendly staff and the replacement windscreen was completed quickly. They even changed the positioning of my dashcam wire to a much neater configuration than what I had previously done!
3 de outubro de 2024
Resposta da National Windscreens - Bridgend
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Excellent service
Excellent service, can't fault them at all, the guy at Bridgend was super friendly and helpful.
4 de outubro de 2024
Resposta da National Windscreens - Bridgend
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Resposta da National Windscreens - Bridgend
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Great communication and service
Great communication and service. Very nice people to deal with face to face
2 de outubro de 2024
Resposta da National Windscreens - Bridgend
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Excellent service
Very fast, very efficient, all round pleasant experience, very friendly member of staff, would recommend 👍
26 de setembro de 2024
Resposta da National Windscreens - Bridgend
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Resposta da National Windscreens - Bridgend
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
helpful
The employee was friendly and helpful. Explained what he had to do and how it all worked.
18 de setembro de 2024
Resposta da National Windscreens - Bridgend
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Changed venue for work no problems/…
Changed venue for work no problems/ prompt/ efficient service
17 de setembro de 2024
Resposta da National Windscreens - Bridgend
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Fast, friendly and flexible
Fast, flexible and friendly. And thorough - I appreciate the attention to detail and being extra careful with the job. Thanks guys.
20 de setembro de 2024
Resposta da National Windscreens - Bridgend
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
The whole thing was flawless,the staff…
The whole thing was flawless,the staff were super helpful and friendly 5*
2 de setembro de 2024
Resposta da National Windscreens - Bridgend
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Great customer service shown by staff
Great customer service shown by staff, professional job.
3 de setembro de 2024
Resposta da National Windscreens - Bridgend
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Service was great.
6 de setembro de 2024
Resposta da National Windscreens - Bridgend
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Resposta da National Windscreens - Bridgend
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Very efficient and neat
2 de setembro de 2024
Resposta da National Windscreens - Bridgend
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
I was kept informed at all stages …
I was kept informed at all stages from making the appointment to when the engineer arrived at our property. I requested an afternoon appointment and they willingly obliged. Very pleasant engineer. Couldn’t ask for more.
31 de agosto de 2024
Resposta da National Windscreens - Bridgend
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
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