Good service from Bury branch. My only issue is the man who tried to fix the crack at my home ended up sending me to Bury for a full replacement windscreen. There a branch on Derby Road Bolton, which... Ver mais
A empresa respondeu
Localização
Alterar localizaçãoUnit 1 Bridge Trading Estate, Bury, BL8 2AQ Bury, Lancashire, GB
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Leia as opiniões dos outros
We had numerous issues last time when we had a windscreen fitted with the Preston Branch. When our windscreen was damaged by a large stone this time, we discussed with the support team and they book... Ver mais
A empresa respondeu
Very efficient and professional from start to finish.. everyone I came in to contact with was professional and courteous from placing the first call to last adjustment. Job itself was very quickly and... Ver mais
A empresa respondeu
Never had to have a replacement before and it’s still in place so presume it’s been done well, chap was friendly and got the job done in a timely manner, not the 4 stated in emails/text message. My... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre National Windscreens - Bury
Escrito pela empresa
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Informações de contacto
Unit 1 Bridge Trading Estate, Bury, BL8 2AQ, Bury, Lancashire, Reino Unido
- 0161-401-0732
4,5
Excelente
366 opiniões
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Resposta da National Windscreens - Bury
We're happy to hear that our service exceeded what you expected and was efficient. Thank you for your positive feedback!
mobile home service the best!
Mobile home visit to replace front windscreen was quick, easy and a very professional service. Was all done within the hour. I couldn't ask for a better service.
18 de agosto de 2025
Resposta da National Windscreens - Bury
We appreciate your positive feedback. We're happy to hear that our mobile service was quick, easy, and professional for your windscreen replacement. We're glad you had a great experience.
They fitted me in sooner as I'm a…
They fitted me in sooner as I'm a driving instructor and needed car for work. The job was done quickly so very happy
12 de agosto de 2025
Resposta da National Windscreens - Bury
We're so happy we could accommodate you quickly, especially given your profession. We appreciate that you're pleased with the fast service! Thanks for the review.
10/10 Service
10/10 I will be using this centre again if I ever need to. Dropped the car off and pretty much within exactly how long they said it would take it was ready. Very friendly staff. They even took the time to remove part of the dashcam mount which was stuck to the old one and provided more sticly pads for it. They didn't need to do this as I already had another but it's the little thing like this that makes it one of the best.
14 de agosto de 2025
Resposta da National Windscreens - Bury
We appreciate you taking the time to share your positive experience. We're so glad to hear that you were satisfied with our service and friendly staff. It's great to know the extra effort with the dashcam mount was helpful. We look forward to assisting you again in the future!
Great staff
Booking appointment was easy to arrange.Staff greeted me when I delivered my car for repair giving me confidence that a good job would be done.When I collected my car I was more than pleased to see what an excellent job they had done and their advice not to wash the car for four days was helpful.Great job !!. Thank you.
30 de julho de 2025
Resposta da National Windscreens - Bury
We appreciate you sharing your experience. We're happy to hear that booking was easy and that you were pleased with the service and the advice provided. It's great to know you were confident in our work and satisfied with the excellent job!
Good job and quality!
24 de julho de 2025
Resposta da National Windscreens - Bury
We appreciate your positive feedback and are so glad you are happy with our quality work!
Excellent service from friendly and…
Excellent service from friendly and very competent staff
28 de julho de 2025
Resposta da National Windscreens - Bury
We appreciate your positive feedback! We are so happy to hear you received excellent service from our friendly and very competent staff.
Resposta da National Windscreens - Bury
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
very good worker!
4 de julho de 2025
Resposta da National Windscreens - Bury
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Great 👍 👌 👍 👌 👍 👌 👍 👌 👍 👌 👍 👌 👍 👌 👍 👌 👍…
Great 👍 👌 👍 👌 👍 👌 👍 👌 👍 👌 👍 👌 👍 👌 👍 👌 👍 👌 👍 👌 👍 👌 👍 👌 👍 👌 👍 👌
15 de julho de 2025
Resposta da National Windscreens - Bury
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
The service and fitting was first rate
The service and fitting was first rate, which warrantied a 5 star rating. I only gave 4 stars, however, because it took 10 days to actually get the appointment in the first place!
18 de julho de 2025
Resposta da National Windscreens - Bury
We appreciate your feedback and are glad the service met your expectations. We're sorry about the appointment delay. We'll review our scheduling to improve the booking process.
No problems
Turned up on time, guy at the counter spot in. Told me I’d get a call in around 2 and a half : hours. It was 2:50 and all was ready for me. Did everything as asked.
10 de julho de 2025
Resposta da National Windscreens - Bury
We're happy to hear that you had a spot-on experience! It's great to know that our service met your expectations and that everything was completed as requested in a timely manner. Thank you for your positive feedback.
Resposta da National Windscreens - Bury
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
New windscreen
The staff were very friendly and helpful and even though I needed a complete new windscreen the whole job only took a couple of hours. They also sorted everything out with my insurance company.
9 de julho de 2025
Resposta da National Windscreens - Bury
Hi, Thank you for taking the time to review your recent experience. We really appreciate your feedback, Thank you again. Kind regards, National Windscreens
Fast response on booking and always…
Fast response on booking and always quality work carried out.
23 de junho de 2025
Resposta da National Windscreens - Bury
We appreciate your positive feedback! We're happy you experienced a fast booking response and that we consistently deliver quality work.
Resposta da National Windscreens - Bury
We're happy to hear that your experience matched expectations. Thank you for your positive feedback!
The fitters were quick and thorough but…
The fitters were quick and thorough but when looking at windscreen I found the scuttle panel didn’t meet the screen
I don’t know whether it needs to settle
6 de junho de 2025
Resposta da National Windscreens - Bury
We appreciate your feedback and are sorry the scuttle panel doesn't meet the screen. We will investigate this issue to ensure proper fitting and that it settles correctly.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
Resposta da National Windscreens - Bury
We appreciate your positive feedback! We're happy to hear that our service was quick, easy, and friendly for you.
Excellent job completed on schedule.
There was a bit of a wait for an available appointment but the fitting centre completed the job on schedule.
The car was returned very clean with no debris at all left behind. Cameras etc all working fine. I waited for rain before reviewing in case of leaks, it then rained a lot but all stayed dry.
Good job done.
30 de maio de 2025
Resposta da National Windscreens - Bury
We appreciate you sharing your experience. We're happy to hear that the job was completed on schedule and that your car was returned clean. We're glad everything is working well and there were no leaks.
Resposta da National Windscreens - Bury
We appreciate you taking the time to share your positive experience with our fast and on-time service. Thank you.
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