Was super easy to book a time slot and was the time scale was pretty good, I turned up a little early, booked in the car and was told it will be 2 hours, settled down for a wait in a nice clean waiting room, with free WiFi, hour later the technician came in said it was finished. car was returned clean. advised not to jet wash car for 72 hours. Next day interior mirror became loose and came off. called national windscreen, was told I'd have a call back. 10 mins later was told someone would be with me in 1 hour. Technician turned up check mirror reset mirror with some gell and refitted and it's been fine since. highly recommend

Good info. Reliable. Easy process.

The crew were on time, polite and friendly and very efficient.

Good communication before repair and on the day. All went well

Excellent service , no issues with the windscreen replacement.

Rapid windscreen replacement.

It was hassle free , took my car to their depot in cardiff and it was all sorted within 30 minutes

They did their best to help us as quickly as possible. As a business they were busy and fitted us in and kept us informed during every step. Morgan was amazing and did a fab job, very professional. I would definitely use them again.

Very pleasant staff and all completed in good time. All in all a pleasant experience.

Brilliant service on the hottest day of the year
Staff very professional and helpful
Booking process couldn't have been easier

Very friendly,nice atmosphere,comfy seating and fee refreshments. Very quick fitting the windscreen

Originally unable to repair a broken front passenger side window until 12th Aug, when I contacted them on 29th July, leaving my car unsecured and unusable. They are the only approved repairer for my insurer Hastings Direct. I originally called National Windscreens on 29th July, they gave me the date of 12th Aug. I said I would think about it, tried to find alternative suppliers (autoglass could do 31st July) but my insurance company would not cover them. I booked the 12th Aug online but rang my insurance company to get an earlier date as I was very unhappy that my car would be unusable for 2 weeks. They spoke to National Windscreens and got me booked in for Sat 1st September, and said I should have told National Windscreens that my car was unsecured and they would have fitted me in sooner. I had already said my car front window was broken, I had spoken to someone first - that is very clear that the car would be unsecured and I shouldn't have had to spell this out. This process was incredibly difficult and stressful after already experiencing vandalism. The engineer was good and quick but it sounds like there is a lot of glass left in the door, so I'm not sure how thorough he was to clean the glass out. I had already cleaned the inside of the car.

Get service, communication and quickly done on the day

Service was great, staff was good, quick turnaround and all around helpful, i would recommend :)

Quick, efficient and very polite service.

The appointment was good once the booking was finally confirmed. It was changed which was a bit of a pain. But once the appointment was finalised it was great. We arrived a few minutes early. The gentleman took my keys and then texted me to say it was all done earlier than expected. The gentleman were very polite and helpful.

Good service - professional. Explained job and costs clearly. Fitted me in.

Wasn’t very impressed to be told that they didn’t have the right windscreen for my car when I arrived at 8.30am and that the one they needed wouldn’t be arriving until the afternoon. When I asked why they couldn’t have told me in advance so I could arrive later, they said ‘we only checked this morning’…the car had been booked in for almost 3 weeks!! I would have expected them to check they had the right glass at some point BEFORE the morning of the appointment. I don’t live locally (40min drive) so not worth driving home and back again but also couldn’t just sit there and wait all day, so had to get an uber to the train station and then the train home and return when it was done. Couldn’t use any company closer to my address as was going through insurance so had to go wherever they told me to. They weren’t very apologetic for the inconvenience caused. Work they did was fine, but they leave a lot to be desired for organisational skills and customer service.