My visit to national windscreens got off to a bad start as I got lost, but I phoned NWS and the guys there were so patient with me and guided me into their workplace, once there I was shown to the wai... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Sadly, my windscreen broke, and I wasn't sure what to do there was me in a real flap I called national windscreen stright away the lady on the phone made me feel calm I knew I was in safe hands e... Ver mais
A empresa respondeu
There was a glue like substance on my dashboard, rear view mirror & on the new windscreen. Quite difficult to get off especially on the top of the dashboard.
A empresa respondeu
Incredible work; booked a full windscreen repair. The technician double checked if it was required before starting the job. Windscreen removed and replaced within 30 mins and carried out from my drive... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre National Windscreens - Cardiff
Escrito pela empresa
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Informações de contacto
Unit M6, Capital Business Park, CF3 2PU, Cardiff, Reino Unido
- 029-2199-0216
4,6
Excelente
713 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da National Windscreens - Cardiff
We're delighted you received great service! We appreciate your kind words about our professional fitter.
My experience was made easier through…
My experience was made easier through the team letting me know when the job would start and finish and they were very helpful.
27 de maio de 2026
Resposta da National Windscreens - Cardiff
We're so glad our team kept you informed and provided helpful assistance, making your experience easier. Thank you for your feedback!
The technician arrived on time
The technician arrived on time, was very polite and friendly and did a great job!
23 de maio de 2026
Resposta da National Windscreens - Cardiff
We're so glad our technician was on time, polite, friendly, and did a great job! Thank you for your kind words.
Quick and efficient service.
22 de maio de 2026
Resposta da National Windscreens - Cardiff
We are glad you had a great experience with us. We appreciate your kind words.
I am extremely satisfied with National…
I am extremely satisfied with National Windscreens. They did a perfect job on my car, but what amazed me even more was their incredible Customer service. The Manager himself was kind enough to drive me all the way back home while they worked on my vehicle. A huge Thank You to him and the whole team for going above and beyond. Outstanding professional work!
22 de maio de 2026
Resposta da National Windscreens - Cardiff
We're happy to hear about your excellent experience and that we did a perfect job on your car. It's wonderful to know our team provided incredible customer service and went above and beyond. Thank you for your kind words!
Professional Service and good communications
Easy to book and great communications about the appointment. Very professional staff and replacement done well within the time slot given. Thank you.
13 de maio de 2026
Resposta da National Windscreens - Cardiff
We appreciate your positive feedback. We're happy to hear that booking was easy, communication was great, and our staff were professional and efficient.
Resposta da National Windscreens - Cardiff
We appreciate your kind words.
Work done within timescale promised
Work done within timescale promised, car left clean and tidy.
12 de maio de 2026
Resposta da National Windscreens - Cardiff
We appreciate you sharing that the work was done within the promised timescale and the car was left clean and tidy!
EXCELLENT SERVICE
My appointment was spot on time and the chip repair completed and car returned in about 35 minutes.The repair is virtually invisible.Everything from arrival at Reception to finished job was first rate.
14 de maio de 2026
Resposta da National Windscreens - Cardiff
We're delighted to hear your appointment was on time and the chip repair was completed efficiently. We appreciate your positive feedback on our service!
Resposta da National Windscreens - Cardiff
We are so happy to hear your replacement was faster than expected and our service was great! Thank you!
Lads who fitted glass were great and…
Lads who fitted glass were great and done a good job.
12 de maio de 2026
Resposta da National Windscreens - Cardiff
We appreciate your feedback. We're glad our team did a good job.
Excellent service
Excellent service, very professional, quickly replaced my screen and gave after sales advice, can’t recommend enough
11 de maio de 2026
Resposta da National Windscreens - Cardiff
We are so pleased to hear you had such a positive experience with our service and advice. Your recommendation means a lot to us!
Very Professional Service
Friendly, efficient and professional service. Good communication from time of booking until the windscreen was fitted.
1 de maio de 2026
Resposta da National Windscreens - Cardiff
We appreciate your positive feedback. We're so happy to learn that you found our service friendly, efficient, and professional with good communication.
Very straightforward process from first…
Very straightforward process from first contact to picking car up after windscreen replacement. The time from first contact to replacement completion was 1/3 that of other companies
5 de maio de 2026
Resposta da National Windscreens - Cardiff
We're happy to hear that the windscreen replacement process was straightforward and efficient for you. Thank you for acknowledging our commitment to a quick turnaround time compared to other companies.
Excellent guys even though at first…
Excellent guys even though at first there was a few weeks wait but a phone call to the Cardiff branch got me an appointment in two days as I offered to take any appointment if cancellation came in brilliant service.
Also the car was immaculate no glass or any mess at all it was a well deserved tip for a pint well done lads.
6 de maio de 2026
Resposta da National Windscreens - Cardiff
We're happy to hear that the Cardiff branch was able to accommodate you quickly. We appreciate your flexibility and are so glad you were pleased with the cleanliness of the car. Thank you for your positive feedback!
Quick and efficient
Quick and efficient. Easy to drop off and pick up. Would use them again.
6 de maio de 2026
Resposta da National Windscreens - Cardiff
We're happy to learn that you found our service quick and efficient and that the drop-off and pick-up were easy. We appreciate your feedback!
updated by National Windscreens ref…
updated by National Windscreens ref starting date
28 de abril de 2026
Resposta da National Windscreens - Cardiff
We appreciate you letting us know about the updated start date. Thank you for your feedback and for taking the time to share.
Staff Very helpful and professional a…
Staff Very helpful and professional a job well done
29 de abril de 2026
Resposta da National Windscreens - Cardiff
We appreciate you sharing that our staff was helpful and professional and that we did a job well done! We are so happy you were pleased with us.
Replacement windscreen
There service was exceptional. Allowed me to drop the vehicle off several days in advance. They had a cancellation and the windscreen fitted early. No hassle just great service.
22 de abril de 2026
Resposta da National Windscreens - Cardiff
We appreciate you taking the time to share your positive experience. We're happy to hear that you were able to drop off your vehicle early and that the service was completed promptly with no hassle.
Helpful
Helpful. Unfortunately was over Easter weekend so took longer than expected
21 de abril de 2026
Resposta da National Windscreens - Cardiff
We appreciate your feedback and are happy it was helpful. We regret the delay due to the Easter weekend impacted the timing.
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.