Jordan did an Amazing job, very punctual, friendly & professional. I was very impressed with his quality of work. He is a credit to your Company…thank you🔶☺️🔶
A empresa respondeu
Localização
Alterar localizaçãoUnit 3, Stand Park, S41 8JT Chesterfield, Derbyshire, GB
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Dropped my car off on time and it was ready and available before time I was given on drop off. Staff courteous and informative
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Informações sobre a empresa
Sobre National Windscreens - Chesterfield
Escrito pela empresa
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Informações de contacto
Unit 3, Stand Park, S41 8JT, Chesterfield, Derbyshire, Reino Unido
- 01246-700-253
4,9
Excelente
575 opiniões
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Resposta da National Windscreens - Chesterfield
We're so pleased to hear that you found our service professional and knowledgeable. We truly appreciate your kind words.
Brilliant service
Lovely guy that fitted my windscreen, even though it was blistering heat he got it done, so lovely and polite
24 de junho de 2026
Resposta da National Windscreens - Chesterfield
We're so pleased our technician was lovely and polite, and completed the job even in blistering heat. Thank you for your kind words!
The service was great although…
The service was great although initially the wrong windscreen was on board your technician's van so he had to go back to base to collect the correct one.
The technician communicated well and kept us informed all the time and was very polite and friendly.
24 de junho de 2026
Resposta da National Windscreens - Chesterfield
We appreciate your feedback and are glad to hear that our technician communicated well and was polite and friendly. We apologize for the initial delay due to the incorrect windscreen.
Resposta da National Windscreens - Chesterfield
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Really good experience
Really good experience, no fuss, clear communication and sorted me quickly.
16 de junho de 2026
Resposta da National Windscreens - Chesterfield
We're so glad you had a good experience with clear communication and quick service. Thank you!
Resposta da National Windscreens - Chesterfield
We're glad you enjoyed your experience. We appreciate your kind words.
Quality and quick service
9 de junho de 2026
Resposta da National Windscreens - Chesterfield
We appreciate your kind words.
The car was not calibrated properly so…
The car was not calibrated properly so no cruise control or lane assist will now work in the car.
We had to take time off work to take the car in the first place, now we will have to take further time off to return the car to national windscreens for the calibration to be reset
8 de junho de 2026
Resposta da National Windscreens - Chesterfield
We are very sorry to hear about the issues with your car's calibration and the inconvenience this has caused, especially regarding your time off work. We are reviewing this to prevent similar situations.
Resposta da National Windscreens - Chesterfield
We appreciate your kind words.
Resposta da National Windscreens - Chesterfield
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Very professional & friendly
Booking in & getting it replaced went in very comfortable manner.
Despite the age of my old Clio my car was well taken care of.
Came out with new windscreen & surrounding seals very clean without any pieces of glass marks etc.
Very professional & very friendly service. Well pleased & Big Thx 😊👊
8 de junho de 2026
Resposta da National Windscreens - Chesterfield
We appreciate you sharing your feedback. We're happy to hear that the booking and replacement process was comfortable and that your car was well taken care of. It's great to know you received professional and friendly service.
Good communication
Good communication, speedy service, advice and filled up screen wash.
3 de junho de 2026
Resposta da National Windscreens - Chesterfield
We appreciate you sharing that our communication was good and service speedy! We are so happy you were pleased.
Chesterfield National Windscreens
Chesterfield National Windscreens : Having had a first class windscreen change last September, with the kind assistance of Damon, I returned today with what I took to be internal marks on my windscreen caused by last winter’s frost.
Damon came out and polished and applied the appropriate cream, completely solving the problem, totally removing the marks and leaving the windscreen spotless, as new.
Once again he couldn’t have been more helpful or friendly and thoroughly professional.
Here’s a young man who fully deserves promotion. He has all the appropriate skills!
Thank you Damon and National Windscreens
Chris Collard
9 de junho de 2026
Opinião espontânea
Resposta da National Windscreens - Chesterfield
We are so pleased to hear about your excellent experience with us, both for your windscreen change and the recent assistance. It's wonderful to know our team provided such helpful, friendly, and professional service. Thank you for your kind words and positive feedback!
Great service ,very friendly did a…
Great service ,very friendly did a great job 👏
27 de maio de 2026
Resposta da National Windscreens - Chesterfield
We truly appreciate your kind words about our friendly service. We are so glad you were pleased!
I don't do many reviews but like to…
I don't do many reviews but like to give credit where it is due. The guys at Chesterfield managed to squeeze my vehicle in for a replacement windscreen just days before I was due to drive to France. Absolutely first class service provided by a great team and I couldn't recommend them enough!
28 de maio de 2026
Resposta da National Windscreens - Chesterfield
We're so happy to hear we could assist you with your windscreen replacement before your trip to France. We appreciate your kind words about our team and service; it means a lot to us. Thank you for your wonderful feedback!
Very efficient only let down is that my…
Very efficient only let down is that my dash cam won't stay stuck to the wind screen now
8 de maio de 2026
Resposta da National Windscreens - Chesterfield
We appreciate your feedback. We're sorry to hear about the dash cam issue and are here to help.
Great job good as new
Great job good as new - fixed my dash cam back for me also - good first 48hr aftercare advice with not tucking wires back in till set properly 👍
15 de maio de 2026
Resposta da National Windscreens - Chesterfield
We are so happy to hear you had such a positive experience with us! We appreciate your kind words about our service and advice. Thank you for your feedback!
Resposta da National Windscreens - Chesterfield
We're happy you had a fast and efficient experience! Thank you for your feedback; we appreciate it.
Didn't do a very good job
The technician stated right from the beginning that he didn't think he would be able to repair the chip. He had a totally negative attitude. He gave me the impression that I should get a new windscreen. Is he on commission? He also stated that he would probable further damage the windscreen during the repair, and asked did I still want to go ahead. I can still see the chip and the crack lines. He didn't do a very good job. Should I contact my insurance company and suggest that they do not use National Windscreens?
14 de maio de 2026
Resposta da National Windscreens - Chesterfield
We are truly sorry to hear about your disappointing experience with the technician and the unsatisfactory repair. We'll investigate the concerns you've raised regarding the service and the outcome. Thank you for your feedback.
Great service!!!!!!
Met by nice polite staff who explained everything clearly on hand over of car.
Received a phone call when it was completed in the specified time frame.
Excellent service from start to finish
18 de maio de 2026
Resposta da National Windscreens - Chesterfield
We're happy to hear our staff were polite and explained everything clearly. We're also glad you received a timely call and experienced excellent service.
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