Simple booking process, work was completed quicker than stated, no broken glass left in the car. Staff were friendly. No issues!
A empresa respondeu
Localização
Alterar localizaçãoUnit 4, Stirling Way, CR0 4XN Croydon, Greater London, GB
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Leia as opiniões dos outros
You can tell a good company and workforce by their actions when things don’t goto plan. My window had some delays in arriving and my fitting was a little delayed too, however Andy the manager and... Ver mais
A empresa respondeu
Please spread the word. If you need help with windscreens, this is the place. I approached them on a hot Saturday morning with a problem in one electric door glass and immediately I was invited to com... Ver mais
A empresa respondeu
Had a stone chip just off centre in my windscreen. Called my insurance company who put me onto National Windscreens. Very helpful and quick service. Came and check screen and advised would need a repl... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre National Windscreens - Croydon
Escrito pela empresa
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Informações de contacto
Unit 4, Stirling Way, CR0 4XN, Croydon, Greater London, Reino Unido
- 020-3151-4453
4,4
Excelente
553 opiniões
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Resposta da National Windscreens - Croydon
We're happy to hear that you had a positive experience. Thank you for your kind words and for your trust in our services.
Amazing service!
Amazing service!! The mechanics also informed me of a problem I had without knowing, thank you
9 de outubro de 2025
Resposta da National Windscreens - Croydon
We appreciate your amazing feedback! We're happy to hear that our mechanics identified an unknown issue for you and provided excellent service.
Windscreen replaced at home
Windscreen replaced at home, all completed in good time by a pleasant member of staff. Phone call from fitter to warn of being on route was helpful as well. Good service.
8 de outubro de 2025
Resposta da National Windscreens - Croydon
We appreciate your positive feedback. We're happy to hear that the windscreen replacement at your home was completed in good time by a pleasant staff member. We're also glad the call was helpful.
Great service
Great service - prompt and understood the urgency required. Also provided a short term fix until window could be fixed.
25 de setembro de 2025
Resposta da National Windscreens - Croydon
We're happy to hear that our service met your needs with promptness and urgency. We appreciate your positive feedback regarding the temporary solution provided.
Great job!
You were able to come to my home address. The job was explained to me beforehand. Your technician was friendly and polite.
25 de setembro de 2025
Resposta da National Windscreens - Croydon
We're happy to hear that you were pleased with our technician's visit to your home and their clear explanation of the work. Thank you for your positive feedback!
Resposta da National Windscreens - Croydon
We are so happy to hear that you had such a positive experience with our team. Thank you for your kind words and for taking the time to share.
Staff very professional and friendly
Staff very professional and friendly. Work has been done very quickly.
25 de setembro de 2025
Resposta da National Windscreens - Croydon
We appreciate your positive feedback! We're so happy to hear that our staff were professional and friendly and that the work was completed quickly.
Very efficient service
Friendly staff, very good, quick and clean replacement done
17 de setembro de 2025
Resposta da National Windscreens - Croydon
We appreciate you sharing! We are so happy to hear that you found our staff friendly and that the replacement was quick and clean.
Resposta da National Windscreens - Croydon
We appreciate you sharing. We are so happy to hear our service was fantastic for you on both occasions!
WINDSCREEN REPLACEMENT REVIEW
Good customer service. The staff were helpful polite and efficient. On the day the car was ready within the time frame stated and was returned clean and tidy. I would recommend them to anyone and would use them again if I had a damaged windscreen.
2 de setembro de 2025
Resposta da National Windscreens - Croydon
We're happy to hear that you received good customer service and found our staff helpful, polite, and efficient. We appreciate your highlighting the cleanliness and timeliness. Thank you for the recommendation!
They did the job within the short…
They did the job within the short period but after changing the windshield (Tesla model3)
Air condition sensor doesn’t work then I have to book another appointment with Tesla to sort out the issues.
Otherwise good
18 de setembro de 2025
Resposta da National Windscreens - Croydon
We appreciate you sharing your experience. We're glad the windshield replacement was completed quickly. We regret to hear about the air conditioning sensor issue and the need for an additional appointment. We'll review this to prevent similar situations.
Excellent service
3 de setembro de 2025
Resposta da National Windscreens - Croydon
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Good
1st time in ages the auto wipers have worked properly in years after the last screen was replaced by a rival.
3 de setembro de 2025
Resposta da National Windscreens - Croydon
We're happy to hear that our service restored your auto wipers to proper function after your previous replacement. Thank you for sharing your positive experience with us!
The time scale it took to replace the…Fast response
The time scale it took to replace the glass
8 de setembro de 2025
Resposta da National Windscreens - Croydon
We appreciate your feedback and are sorry the replacement took longer than expected. We'll review our processes.
Good service
Booked an appointment online, was phoned a day later to re arrange as they had to order the glass in.
Car dealt with very swiftly at the appointment and all ok so far.
30 de agosto de 2025
Resposta da National Windscreens - Croydon
We appreciate you sharing your experience. We're happy to hear that the appointment went swiftly once the glass was ordered and that everything is satisfactory so far. Thank you for your feedback!
very good service and excellent…
very good service and excellent communication .The appointment has been updated online and very easy to follow on.Treated with respect and dignity.
30 de agosto de 2025
Resposta da National Windscreens - Croydon
We appreciate your positive feedback! We're happy to hear you received very good service and excellent communication. We're also glad the appointment updates were easy to follow and that you were treated with respect.
Kept to the time which is important to…
Kept to the time which is important to me.
3 de setembro de 2025
Resposta da National Windscreens - Croydon
We are happy to hear that we met your expectations regarding timeliness. Thank you for your feedback; we appreciate it.
Addressed by name on arrival
Addressed by name on arrival, received good service.
29 de agosto de 2025
Resposta da National Windscreens - Croydon
We appreciate you sharing your positive experience! We are so happy to hear that you received good service and felt welcomed on arrival.
Explained and did a grand job
Explained and did a grand job, and did not take long.
21 de agosto de 2025
Resposta da National Windscreens - Croydon
We're happy to hear that our explanation was helpful and the service was efficient. Thank you for your positive feedback; we appreciate it!
National Windscreens were quick and…
National Windscreens were quick and efficient over the phone, and the technician replaced my windscreen perfectly
21 de agosto de 2025
Resposta da National Windscreens - Croydon
We're happy to hear that our team provided quick and efficient service! It's great to know the windscreen replacement met your expectations. Thank you for your positive feedback.
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